Bug: showing resources that I do not own in the unlocked view

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Posts 245
JC54 | Forum Activity | Posted: Fri, Jun 27 2014 8:11 AM

sometimes I look up my Logos books I already own with this link.: https://www.logos.com/products/search?q=&unlocked=yes&start=&sort=pricehi&pageSize=60.

I do so for the pleasure of seeing the prices I no longer have to pay (instead of being confronted with more to buy) and sometimes to look up what new resource or something I own.

Anyway, recently the link started to show a couple (10-20) of resources I do not own.

 

Could this me overcome?

EDIT: I do not have any bids on the prepud resources seen here

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NB.Mick | Forum Activity | Replied: Fri, Jun 27 2014 10:26 AM

Johannes,

I can confirm this bug - regardless of whether I use your link or build a search by myself. Wrong resources come up consistently in these searches, but different ones than with your search (e.g. the Bristol Classics Homer collections don't show fro me, but Thucydides when I go for https://www.logos.com/products/search?q=bristol+homer&unlocked=yes ). I'm on IE9, by the way.

First I thought it was collections where I owned one or more of the included titles (such as the RC Sproul Library), but it wrongly shows also single resources, such as "the Serpent of Eden". Maybe unsuccessful CP bids and deleted PrePubs? For me, that seems to be the most common denominator: things that once for whatever reason may have been in the Shopping Cart (perhaps to check out dynamic pricing) but are not currently unlocked - is this possibkly the same for you?

Running Logos 8 latest beta version on Win 10

Posts 245
JC54 | Forum Activity | Replied: Fri, Jun 27 2014 1:39 PM

NB.Mick:
Maybe unsuccessful CP bids and deleted PrePubs? For me, that seems to be the most common denominator: things that once for whatever reason may have been in the Shopping Cart (perhaps to check out dynamic pricing) but are not currently unlocked - is this possibkly the same for you?

First I thought the same thing. Since one of the first I noticed was the preachers homiletic commentary which would fall into that category. But most of the books you see on the print screen are books I have never seen or wanted before.

Posts 8893
fgh | Forum Activity | Replied: Sat, Jun 28 2014 7:04 AM

I'm seeing the same thing. Most are ex-CP's I once had bids on, and a couple are collections I own a small part of, but a few are resources I doubt I've ever even looked at.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 272
LogosEmployee
Glenn Airoldi (Faithlife) | Forum Activity | Replied: Mon, Jun 30 2014 8:20 AM

Thanks for the screen shots and discussion.  We'll look into this.

Posts 245
JC54 | Forum Activity | Replied: Wed, Jul 2 2014 3:05 AM

And an additional bug the other way around: this month freebie still shows up in the unlocked=no view after I bought it.Finally the freebies of last month still show up as free even though clicking on them shows their current price....

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NB.Mick | Forum Activity | Replied: Wed, Jul 2 2014 3:39 AM

 

Johannes Hendrik Menkveld:

And an additional bug the other way around: this month freebie still shows up in the unlocked=no view after I bought it.

unfortunately. I can confirm this, too. My search https://www.logos.com/products/search?unlocked=no&sort=pricelo&pageSize=15 shows this month free book "The Rightousness of Faith" as well as the $0.99 companion, even though I bought both (and they are greyed out). It really seems that some recent changes to the website broke the functionality when the "unlocked" status is used as a filter - whereas the website correctly retrieves this status as it shows them as "you own this"-greyed out (or not), presumably based on the exactly same data. 

Running Logos 8 latest beta version on Win 10

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NB.Mick | Forum Activity | Replied: Fri, Aug 8 2014 1:01 AM

Glenn Airoldi:

Thanks for the screen shots and discussion.  We'll look into this.

Just in case: this issue is still open and affects not only Logos.com, but also Vyrso.com, see http://community.logos.com/forums/t/87655.aspx 

 

Running Logos 8 latest beta version on Win 10

Posts 245
JC54 | Forum Activity | Replied: Wed, Sep 3 2014 1:52 PM

*Bump* Both sites are getting even more messed up over time

Posts 691
Kevin A Lewis | Forum Activity | Replied: Thu, Oct 23 2014 9:19 AM

This appears not to be fixed!

Posts 13
LogosEmployee
Kyle Kennaw (Faithlife) | Forum Activity | Replied: Fri, Nov 14 2014 10:43 AM

We've applied a fix for this issue, thank you for your patience.

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NB.Mick | Forum Activity | Replied: Fri, Nov 14 2014 11:53 AM

Kyle Kennaw:

We've applied a fix for this issue, thank you for your patience.

Kyle,

I can confirm that you fixed the "reverse issue", namely that owned resources show in the unlocked=no view (which is something many users use quite often, e.g. to check Vyrso for one-day-free books ) - I see it's fixed on Vyrso.com and Logos.com. Thanks a lot for that!

However, the OP's issue that not-owned resources show in unlocked=yes seems to persist, e.g. for me it shows the Jewish Encyclopedia and CCAS Jeremiah when I search https://www.logos.com/products/search?q=&unlocked=yes&start=&sort=pricehi&pageSize=60 :

 

Running Logos 8 latest beta version on Win 10

Posts 3938
abondservant | Forum Activity | Replied: Fri, Nov 14 2014 12:08 PM

PLUS its still not working quite right.

I own Portfolio, so I definitely own that dataset. What gives?

NOTE: if you click on the link for free products it shows the datasets as well, you might give someone the wrong idea. 

https://www.logos.com/products/search?q=price:[0%20TO%200]

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 13
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Kyle Kennaw (Faithlife) | Forum Activity | Replied: Fri, Nov 14 2014 12:30 PM

Thanks for the additional feedback, I'll dig into the "unlocked=yes" case a bit further.

Posts 3938
abondservant | Forum Activity | Replied: Fri, Nov 14 2014 2:04 PM

Thanks Kyle.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 8893
fgh | Forum Activity | Replied: Fri, Nov 14 2014 2:22 PM

NB.Mick:
the OP's issue that not-owned resources show in unlocked=yes

I'm seeing that with Classic Studies in Jewish Apologetics (3 vols.), a CP I had a bid on until it closed too high two hours ago. I'm also seeing it with Classic Commentaries and Studies on Hebrews (31 vols.)Classic Commentaries and Studies on Leviticus (21 vols.), Classic Commentaries and Studies on Revelation (27 vols.)Classic Studies on the Historical Jesus (12 vols.), and F. C. Baur Collection (5 vols.), which I probably also had bids on ages ago.

Looks to me like the problem is that failed CP bids remain in the system somewhere.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 10109
Forum MVP
NB.Mick | Forum Activity | Replied: Tue, Nov 18 2014 12:54 PM

Kyle Kennaw:

Thanks for the additional feedback, I'll dig into the "unlocked=yes" case a bit further.

Thanks Kyle,

from what I see this is now working fine in both directions on logos.com and vyrso.com!

Yes

Running Logos 8 latest beta version on Win 10

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