Logos 4 crashing

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This post has 55 Replies | 3 Followers

Posts 28
Jevan Little | Forum Activity | Replied: Sat, Nov 1 2014 6:21 PM

Please don't forget us. I cant keep running offline

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Graham Criddle | Forum Activity | Replied: Sun, Nov 2 2014 1:05 AM

Jevan Little:

Please don't forget us. I cant keep running offline

Hi Jevan

I'm slightly confused. Are you having the same problem as Craig?

If so, can you post logs etc?

Graham

Posts 28
Jevan Little | Forum Activity | Replied: Sun, Nov 2 2014 11:25 AM

See the other Crash topic where I posted logs and was told I have the same problem as this person

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Graham Criddle | Forum Activity | Replied: Sun, Nov 2 2014 2:18 PM

Thanks - sorry for the confusion

Posts 16
Craig Allen Fitzpatrick | Forum Activity | Replied: Wed, Nov 5 2014 9:07 AM

Hi Bradley, how we doing with the investigation? Thanks for your help! 

Posts 8680
LogosEmployee

I have no updates at this point.

Posts 16
Craig Allen Fitzpatrick | Forum Activity | Replied: Wed, Nov 5 2014 12:00 PM

Ok, thanks for the "update." Big Smile  Have a good day!

Posts 28
Jevan Little | Forum Activity | Replied: Mon, Nov 10 2014 9:24 PM

It was a no update update Big Smile

Posts 16
Craig Allen Fitzpatrick | Forum Activity | Replied: Tue, Nov 11 2014 6:35 AM

lol

Posts 4
Karen N Zondlo | Forum Activity | Replied: Wed, Nov 12 2014 9:03 AM

I'm having the same problem with Logos 4 crashing on Windows XP. I was told yesterday by tech support at Logos that they no longer update/support Logos 4 because Microsoft no longer supports XP. However, I downloaded a 204 MB update a few days ago for Logos 4 and am trying to remember if it started crashing after that Logos update. I had not been having problems before that and now it crashes every time I open it! Very frustrating!!

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Nov 12 2014 5:31 PM

Karen N Zondlo:
... now it crashes every time I open it! Very frustrating!!

Welcome Big Smile plus appreciate frustration.

Replying and attaching Logos diagnostic log files => https://www.logos.com/support/logos4/windows/logging allows human(s) to investigate cause of crash.

Keep Smiling Smile

Posts 4
Karen N Zondlo | Forum Activity | Replied: Wed, Nov 12 2014 6:54 PM

I was using Logos 4 Offline today for quite a while and now I tried to recreate the crash online so I could make the log file and so far it hasn't crashed

Posts 28
Jevan Little | Forum Activity | Replied: Thu, Nov 13 2014 2:43 PM

Well I HOPE that is not what they told you, otherwise what they are saying is they want to force us to upgrade. Id upgrade to the newest engine but that means I have to manually update because it only works on 64 bit OS (Win 7,8) OR I need to upgrade XP to something else...

I have thought of doing that but it's a pain.

Posts 28
Jevan Little | Forum Activity | Replied: Thu, Nov 13 2014 2:51 PM

That's a REALLY Expensive "trick"..Microsoft OS is cheaper than a new Logos upgrade

Posts 4
Karen N Zondlo | Forum Activity | Replied: Thu, Nov 13 2014 3:14 PM

They said the Logos 5 search engine is free, but doesn't run on XP Sad

So about an hour after I closed my Logos 4 yesterday (that I was using online) I get a message that there has been an error and it has to close! It's really buggy!

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Dave Hooton | Forum Activity | Replied: Thu, Nov 13 2014 4:11 PM

Jevan Little:

That's a REALLY Expensive "trick"..Microsoft OS is cheaper than a new Logos upgrade

MS quit support for Windows XP after an extended life-cycle and that alone has forced many to upgrade to a newer OS. In many cases that means also getting a new computer because the new OS is incompatible with older machines! This causes a knock-on effect for the Logos software and other software vendors who have stopped, or will soon stop providing, updates for XP. Logos 4 is unsupported and there is no obligation to fix critical bugs (crashes), but you can still receive resource updates.

If you move to a Windows 7/8 system you can run your library using the free Logos 5 software and receive free support and fixes for crashes. In February 2015 you can migrate to the free Logos 6 software and enjoy free support without restrictions!

Continued free support means that Faithlife needs to work with a restricted number of OS versions as they have to keep up with OS upgrades and restrictions. Mac OS is particularly difficult and Logos 6 is currently supporting  2 versions of that and 3 versions for Windows (which soon will become 4).

Dave
===

Windows 10 & Android 8

Posts 16
Craig Allen Fitzpatrick | Forum Activity | Replied: Thu, Nov 13 2014 5:21 PM

" Logos 4 is unsupported and there is no obligation to fix critical bugs (crashes), but you can still receive resource updates."

So are you telling me that the consistent crash while working online is going to have to go unresolved?

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Dave Hooton | Forum Activity | Replied: Fri, Nov 14 2014 3:29 AM

Craig Allen Fitzpatrick:
So are you telling me that the consistent crash while working online is going to have to go unresolved?

Quote from the Free Support page: "Please Note: There will be no more updates for users running Logos on Windows XP or OS X 10.5."

There will be some support in the areas indicated i.e. access web services and sync. If the fault lies with either of these there might be a fix at Faithlife's end.

Dave
===

Windows 10 & Android 8

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Fri, Nov 14 2014 4:12 AM

Karen N Zondlo:

They said the Logos 5 search engine is free, but doesn't run on XP Sad

Logos 5 uses .NET Framework 4.5 that Microsoft choose to not implement/support on XP.  Hence Vista Service Pack 2 or newer is needed for Logos 5.

Karen N Zondlo:

So about an hour after I closed my Logos 4 yesterday (that I was using online) I get a message that there has been an error and it has to close! It's really buggy!

Please send "Logos Log Files" to a compressed (zip) file followed by replying and using paper clip to attach zip file.

Without Logos diagnostic log files, humanly have no idea what is causing error.

Keep Smiling Smile

Posts 28
Jevan Little | Forum Activity | Replied: Sun, Nov 30 2014 12:50 AM

Already been done. BTW since Logos 4 does not use the new .NET framework, that should not be the problem

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