Are we upgrading from L4 or L5?

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Posts 1937
Mark | Forum Activity | Posted: Mon, Oct 27 2014 7:47 AM

I own L5 silver.  When looking at the choices to upgrade, I am informed on the website "You own Logos 4 with 9385 resources" before telling me what my upgrade price to L6 would be.

Why does the website claim I own L4 when in fact I own L5?

Posts 8601
TCBlack | Forum Activity | Replied: Mon, Oct 27 2014 7:53 AM

Because GOLD is higher than SILVER it is using that as your highest level purchase.  It is still accounting for all of the other resources and packages you own, but is referencing your highest level of purchase regardless of age.

Truth Is Still Truth Even if You Don't Believe It

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Posts 8601
TCBlack | Forum Activity | Replied: Mon, Oct 27 2014 7:54 AM

Note that this is quite useful.

I own L4 Gold and L5 original languages. So my comparison is to L4 Gold as well.

Truth Is Still Truth Even if You Don't Believe It

Check the Wiki

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Posts 3937
abondservant | Forum Activity | Replied: Mon, Oct 27 2014 7:58 AM

TCBlack:

Note that this is quite useful.

I own L4 Gold and L5 original languages. So my comparison is to L4 Gold as well.



For me it just says L5 - but I have multiple platinum packages, and so it I guess just simplified the nomenclature.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 1937
Mark | Forum Activity | Replied: Mon, Oct 27 2014 7:59 AM

That is very helpful and makes sense. I think many are going to stumble over understanding this.  What you are saying is that we are upgrading from the highest level we once owned.  For me, that was L4 Platinum.  In L5 I only had silver.  So the comparison is between L4 and L6.

Thanks for the help.

Posts 2277
Andy | Forum Activity | Replied: Mon, Oct 27 2014 8:03 AM

abondservant:
For me it just says L5 - but I have multiple platinum packages, and so it I guess just simplified the nomenclature.

This is precisely what I see because, I guess, I am in a similar situation to you inasmuch as I upgraded to a number of the denominational packages.

I have spent some time going through the 'new to me' comparison charts and, as expected, everything appears present and correct.

Posts 8601
TCBlack | Forum Activity | Replied: Mon, Oct 27 2014 8:03 AM

Mark:
What you are saying is that we are upgrading from the highest level we once owned. 
As well as all the other purchases in between.

Truth Is Still Truth Even if You Don't Believe It

Check the Wiki

Warning: Sarcasm is my love language. I may inadvertently express my love to you.

Posts 8601
TCBlack | Forum Activity | Replied: Mon, Oct 27 2014 8:03 AM

Mark:
What you are saying is that we are upgrading from the highest level we once owned. 
As well as all the other purchases in between.

Truth Is Still Truth Even if You Don't Believe It

Check the Wiki

Warning: Sarcasm is my love language. I may inadvertently express my love to you.

Posts 1811
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Mon, Oct 27 2014 8:32 AM

Mark:

I own L5 silver.  When looking at the choices to upgrade, I am informed on the website "You own Logos 4 with 9385 resources" before telling me what my upgrade price to L6 would be.

Why does the website claim I own L4 when in fact I own L5?

We're fixing this soon. Sorry about that. It's definitely looking at your ownership of everything, but we're showing highest level instead of highest version, which is backwards. We'll have this updated soon. Sorry for the confusion.

Posts 1937
Mark | Forum Activity | Replied: Mon, Oct 27 2014 8:40 AM

Phil

It is no longer a confusion to me now but your email is beginning to worry me.

I just purchased an L6 upgrade to Gold.  Can you please confirm that regardless of methods you choose to use, I am getting the deal I am supposed to be getting.  Is this a cosmetic fix or a fix that will possibly change my dynamic price?

Posts 791
LogosEmployee
Eli Evans (Faithlife) | Forum Activity | Replied: Mon, Oct 27 2014 9:30 AM

It's a cosmetic fix. The upgrade discount calculation for dynamic price won't be affected; it was (and is) based on every resource you've purchased regardless of which package you purchased it in.

Posts 1937
Mark | Forum Activity | Replied: Mon, Oct 27 2014 9:34 AM

Thanks Eli

Posts 109
Darryl Burling | Forum Activity | Replied: Mon, Oct 27 2014 10:01 AM

On a related note, the number of resources this page says I have is more than the number of resources I have according to my library. Any ideas why?

Posts 1258
LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Mon, Oct 27 2014 10:03 AM

Darryl Burling:

On a related note, the number of resources this page says I have is more than the number of resources I have according to my library. Any ideas why?

I know in general the website includes datasets, which aren't listed in the Library. I'd suspect that's the case here.

Dylan Rondeau, Software Tester

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Posts 9964
Forum MVP
NB.Mick | Forum Activity | Replied: Mon, Oct 27 2014 10:05 AM

Darryl Burling:

On a related note, the number of resources this page says I have is more than the number of resources I have according to my library. Any ideas why?

Yes: this page counts Reverse Interlinears, datasets, features and everything else that can and could be licenced under Logos - which is more than the resources you see.  

Running Logos 8 latest beta version on Win 10

Posts 109
Darryl Burling | Forum Activity | Replied: Mon, Oct 27 2014 10:06 AM

OK. Thanks!

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