Logos 6 Atlas "Map not loaded'

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Posts 5
Bill Lippman | Forum Activity | Posted: Thu, Nov 6 2014 12:55 PM

I'm enjoying Logos 6.

But Atlas seems DOA. The undocked window comes up with no content except "Map not Loaded".

Entering a search criteria and searching has no effect.

Thanks for your help!

Posts 60
LogosEmployee
Hoong-Ern Ng | Forum Activity | Replied: Thu, Nov 6 2014 1:12 PM

Hi Bill, sorry to hear that there are issues with the Atlas.

1) Are you connected to the internet and is Logos set to work online?

2) Have you tried restarting Logos while online? (Atlas downloads map data on startup)

3) Do you see any sort of yellow notification bar within the Atlas panel?

If you've done both 1 and 2, it's probably worth enabling Logging, running the app and the atlas panel, and sending us your logs.

Posts 60
LogosEmployee
Hoong-Ern Ng | Forum Activity | Replied: Thu, Nov 6 2014 1:16 PM

Also, which package of Logos 6 do you have? (Starter doesn't contain atlas, but all other tiers should have at least some maps)

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