Purchases not downloading

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This post has 16 Replies | 2 Followers

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Graham Criddle | Forum Activity | Posted: Wed, Nov 19 2014 6:11 AM

I've just bought three items in two separate transactions

I have emails acknowleding the orders and they show in my order history.

But they aren't appearing as a download after:

  • "update now"
  • stopping /restarting Logos
  • "update resources"

Anyone else seeing the same thing?

Posts 1150
Anthony H | Forum Activity | Replied: Wed, Nov 19 2014 6:17 AM

Graham Criddle:

I've just bought three items in two separate transactions

I have emails acknowleding the orders and they show in my order history.

But they aren't appearing as a download after:

  • "update now"
  • stopping /restarting Logos
  • "update resources"

Anyone else seeing the same thing?

I've had a single item not download since the 31st of Oct. and with several emails it still hasn't been resolved. Although it's very probable that these are unrelated.

https://community.logos.com/forums/t/93929.aspx

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Graham Criddle | Forum Activity | Replied: Wed, Nov 19 2014 6:20 AM

Thanks Anthony

Anthony H:
Although it's very probable that these are unrelated.

I think you are probably right - but I appreciate the response

Graham

Posts 2080
Randy W. Sims | Forum Activity | Replied: Wed, Nov 19 2014 7:05 AM

Another user posted something in another thread that may be related. I tried a vyrso freebie and like you got the notification, but no download.

Posts 1
Terrence Hynes | Forum Activity | Replied: Wed, Nov 19 2014 7:09 AM

Yep, today.

Posts 2766
Erwin Stull, Sr. | Forum Activity | Replied: Wed, Nov 19 2014 7:14 AM

There appears to be something going on with sync today (this morning). Logos may be working on infrastructure matters.

Posts 995
Richard Wardman | Forum Activity | Replied: Wed, Nov 19 2014 7:22 AM

I'm also waiting for updates.

Strangely, I've just received two lots of small updates (3.1MB and 9.4MB), which then seemed to come again almost straight away. Homepage doesn't list any changes or updates, so it seems a little odd. 

While I've been typing, it has tried to download these updates again! 

Something is amiss!

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Forum MVP
Bruce Dunning | Forum Activity | Replied: Wed, Nov 19 2014 7:33 AM

Richard Wardman:
Something is amiss!

There does seem to be a problem.

Using adventure and community to challenge young people to continually say "yes" to God

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Anthony H | Forum Activity | Replied: Wed, Nov 19 2014 7:38 AM

I just had four data sets update at about 15MB in size without issue so this may be sporadic rather than system wide

Posts 2080
Randy W. Sims | Forum Activity | Replied: Wed, Nov 19 2014 7:42 AM

It may be new licenses that are not registering. Possibly other existing licenses are updating as normal while newly acquired ones are hung up???

Posts 1150
Anthony H | Forum Activity | Replied: Wed, Nov 19 2014 7:48 AM

Randy W. Sims:

It may be new licenses that are not registering. Possibly other existing licenses are updating as normal while newly acquired ones are hung up???

I think your right.

Has anyone tried to reset their BITS to see if the jobs are clogged up?

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LogosEmployee
Glenn Airoldi (Faithlife) | Forum Activity | Replied: Wed, Nov 19 2014 8:44 AM

Hi All,

We're looking into this.

Thanks,

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Graham Criddle | Forum Activity | Replied: Wed, Nov 19 2014 8:47 AM

Thanks Glenn

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Graham Criddle | Forum Activity | Replied: Wed, Nov 19 2014 8:59 AM

My resources just downloaded

Thanks Glenn

Posts 55
Anne H | Forum Activity | Replied: Wed, Nov 19 2014 9:00 AM

Hi All,

I just came here to see if I was the only one whose purchase failed to download. Since I am a newbie I figured it was probably just me doing something wrong.. Apparently not.Smile  Well, as long as I am not alone it's all OK.

Have a great day serving Him!

Anne

Posts 22640
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Nov 19 2014 9:01 AM

Hi Anne - and welcome to the forums

And please do come back with any questions or thoughts you have about the use of Logos software

Graham

Posts 55
Anne H | Forum Activity | Replied: Wed, Nov 19 2014 9:16 AM

Hi there Graham,

My purchase is indexing now so all is well.  Thanks for the welcome!  There surely is a lot to learn about Logos and with Logos.  Many of my questions have been resolved with the training videos, as well as, coming to the forums.  

Thanks again!

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