SR-3 Indexer crashing trying to merge index for NT background commentary

https://community.logos.com/discussion/comment/76728#Comment_76728

My indexer is crashing every time I start Logos 4 recently. yes, my version is the same as yours too. ~_~ looking for help

George Allakhverdyan

I have just added the new NT background Commentary to my collection and I was trying to merge the Indexes this morning (NT background commentary being the only "new resource"). I repeatedly get "Logos Bible Software 4 Indexer has stopped working. Logos 4.0a SR-3 (4.01.3.5180)

Anyone having a similar problem ?

Hi we will need your log files. Please see http://wiki.logos.com/Diagnostic_Logging - then reproduce the crash and upload both Logos4.log and Logos4Indexer.log thanks.

David Wilson

Log files attached

3288.Logos4.log

4784.Logos4Indexer.log

Peter Venable

It looks like your index got corrupted (previously) with an error that is detected when merging in new data. Unfortunately the cause is still unknown. The cure for now is to rebuild your index, which you can do with the command "Rebuild index".

David Wilson

https://community.logos.com/discussion/comment/76760#Comment_76760

Thanks Peter: It will be interesting to see how long that takes. Will let you know !!

Looks like the estimate has settled down to 6 hours, so I will let it run overnight .... (3769 resources to go through)

Chuck P.

https://community.logos.com/discussion/comment/76830#Comment_76830

It seems like more are having this problem...I purchased a book yesterday and had the same problem. Peter suggested to "rebuild Index" which I did and it solved the problem....but, for some reason is the new update causing this situation? I've downloaded other new products prior the the update and had no problem.

https://community.logos.com/discussion/comment/76834#Comment_76834

I had the same problem on both of my computers.

https://community.logos.com/discussion/comment/76760#Comment_76760

1256.Logos4Indexer.log

0167.Logos4.log

Can you take a look at them as well?

https://community.logos.com/discussion/comment/76760#Comment_76760

I've tried to rebuild my index, but it's the indexer which is crashing, so it doesn't work.

I'm thinking of reinstalling the whole program...do you know if I will lose all the layouts that I saved?

https://community.logos.com/discussion/comment/76955#Comment_76955

I'm thinking of reinstalling the whole program...do you know if I will lose all the layouts that I saved?

No - you won't lose any documents or user data.

David Wilson

https://community.logos.com/discussion/comment/76830#Comment_76830

Rebuild index ran to completion overnight without crashing, although the indexer log file shows it ignored quite a few things (multiple invalid references ?).

I now have one index with no seperate "New Resources" index.

5430.Logos4.log

7180.Logos4Indexer.log

NetworkGeek

https://community.logos.com/discussion/comment/76955#Comment_76955

I've tried to rebuild my index, but it's the indexer which is crashing, so it doesn't work.

I'm thinking of reinstalling the whole program...do you know if I will lose all the layouts that I saved?

Philip, you don't need to reinstall! When Reindex does not work, just exit the program, go to your LibraryIndex folder, delete everything in it, and restart L4. It will start a fresh index and it will rebuild fine, albeit it will take awhile (do it overnight). This full index will happen anyway if you do reinstall.

I did this on another thread with the same crash and reindex did not work for me. Logos came on and said that was the right thing to do.

Reinstall is un-necessary!

https://community.logos.com/discussion/comment/76955#Comment_76955

I've tried to rebuild my index, but it's the indexer which is crashing, so it doesn't work.

What surprises me is that the person I spoke to at Logos support last night hadn't heard that there was a problem with the indexer.

Abraham M. Payton Jr.

https://community.logos.com/discussion/comment/77128#Comment_77128

David,

Thanks for looking at my post. I followed Peter Venable's suggestion and rebuilt the index last night. It was completed successfully by 3:30AM this morning without further crashes.

Thanks,

Abraham

https://community.logos.com/discussion/comment/77077#Comment_77077

Thanks for all the support and suggestions. I tried the deleting method but it still crashes, so I uninstall everything and start everything from scratch (I used to upgrade my Logos 3 to Logos 4, so I think going back to the 1st version of Logos 4 would work better than the current version...for the time being)

Peter Venable

https://community.logos.com/discussion/comment/77181#Comment_77181

Philip, it looks like you have a different problem from what others are experiencing. Apparently one of your reverse interlinear resources is corrupted. Try deleting the file LEBNT.lbsrvi and re-starting L4. It should download a new copy and hopefully that will resolve your problem. Please let me know how it goes.

Aaron Brockmeier

https://community.logos.com/discussion/comment/76846#Comment_76846

Logos 4 just Downloaded the Tyndale Commentary (without the CD - I thought it was just going to ship today!). Unfortunately the indexer started crashing immediately after attempting to index. I've attached my two log files.

Should I attempt the "Rebuild index" command? Any other suggestions at this point.

First problem I've had with Logos 4 and I've been using it since day 1.

I'm using windows 7.

1200.Logos4Indexer.log">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/1200.Logos4Indexer.log:550:0]

0726.Logos4.log">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/0726.Logos4.log:550:0]

Peter Venable

https://community.logos.com/discussion/comment/77314#Comment_77314

Should I attempt the "Rebuild index" command? Any other suggestions at this point.

Yes, that should take care of it.

David Gullick

https://community.logos.com/discussion/comment/77356#Comment_77356

Indexer crashing on me too, rebuilding the index now to hopefully fix it

https://community.logos.com/discussion/comment/77314#Comment_77314

Logos 4 just Downloaded the Tyndale Commentary (without the CD - I thought it was just going to ship today!). Unfortunately the indexer started crashing immediately after attempting to index. I've attached my two log files.

Yes, that was nice. But, why did they make us get the disks and pay for shipping if they were going to make it available for downloading the day it was released?

John Houseago

I have experienced the same problem after installing the New International Greek Testament Commentary on 1 Corinthians. I am unable to merge indexes.

https://community.logos.com/discussion/comment/80595#Comment_80595

I have experienced the same problem after installing the New International Greek Testament Commentary on 1 Corinthians. I am unable to merge indexes.

Use the command "Rebuild index" before you go to sleep for the night. It might be finished by the time you wake up. <Grin>

This fixed the problem for me and I am now able to merge the indexes again.

https://community.logos.com/discussion/comment/77181#Comment_77181

Thanks for all the support and suggestions. I tried the deleting method but it still crashes, so I uninstall everything and start everything from scratch (I used to upgrade my Logos 3 to Logos 4, so I think going back to the 1st version of Logos 4 would work better than the current version...for the time being)

Philip

How did you re-install go? What version have you installed?

https://community.logos.com/discussion/comment/77314#Comment_77314

Should I attempt the "Rebuild index" command? Any other suggestions at this point.

Aaron, did a Rebuild solve your problem?

https://community.logos.com/discussion/comment/80609#Comment_80609

I ended up uninstall Logos 4 completely and run the upgrade file again to re-install again (I've Logos 3) The index was rebuilt without corruption, and it's now up to date after re-indexing.