Atlas usage

Page 1 of 1 (7 items)
This post has 6 Replies | 4 Followers

Posts 233
Philip Larson | Forum Activity | Posted: Mon, Nov 24 2014 8:57 AM

Is the Atlas part of the Logos cloud now functioning?

I was watching the YouTube on the new atlas, and I tried to follow it, but I couldn't. The video uses John 4 and the Samaritan woman, then opens up the Atlas tool to show how it works.

But when I do that, it says, "Unable to retrieve map data. (Retry)"

Shall I just wait until the Logos cloud is fully functioning?

Or is there another issue?

(I do have a license to use all volumes of the Atlas.)

Posts 192
LogosEmployee
Dustin Masters (Faithlife) | Forum Activity | Replied: Mon, Nov 24 2014 9:15 AM

Sorry, many of our web services have already come back online, but the web services that support Atlas are still offline at the moment. We're aware of the issue and working on bringing the remaining web services back online.

Software Dev at Logos.  How to post your logs: (Windows) (Mac)

Posts 8
Don Smith | Forum Activity | Replied: Mon, Nov 24 2014 10:23 AM

How about Factbook?  I was trying to run a quick background on a Bible Character, Ezekiel, when the whole Logos screen fades (not responding) and finally just quits.  This is repeatable when I start factbook and it does not allow me to enter a new search - it goes immediately to the last entry of Ezekiel.

I understand if it is not fully functional, but I want to ensure it is one of those areas that you know in which there may be a residual problem.

Thanks!

Don

Posts 813
LogosEmployee
Sean Boisen | Forum Activity | Replied: Mon, Nov 24 2014 10:28 AM

Don Smith:

How about Factbook?  I was trying to run a quick background on a Bible Character, Ezekiel, when the whole Logos screen fades (not responding) and finally just quits.  This is repeatable when I start factbook and it does not allow me to enter a new search - it goes immediately to the last entry of Ezekiel.

This worked fine for me just now.

Posts 959
Yasmin Stephen | Forum Activity | Replied: Mon, Nov 24 2014 10:34 AM

Don Smith:

I understand if it is not fully functional, but I want to ensure it is one of those areas that you know in which there may be a residual problem.

Thanks!

Don

This may be something else; Factbook is working for me, along with the search for Ezekiel:

Posts 813
LogosEmployee
Sean Boisen | Forum Activity | Replied: Mon, Nov 24 2014 10:36 AM

Dustin Masters (Faithlife):

Sorry, many of our web services have already come back online, but the web services that support Atlas are still offline at the moment. We're aware of the issue and working on bringing the remaining web services back online.

As of 10:30 PST the Atlas server still appears to be down. There's also what appears to be a notification bug: if you click on the Retry link (in the message Unable to retrieve map data), it doesn't retrieve the map, but the message goes away. I think it should continue to be displayed until the map is retrieved.

You can read Bob's discussion of and apology for the significant server failure this weekend (which included the Atlas maps server) here: https://community.logos.com/forums/t/96695.aspx.

Posts 8
Don Smith | Forum Activity | Replied: Mon, Nov 24 2014 11:34 AM

Problem signature:
Problem Event Name: APPCRASH
Application Name: LogosCEF.exe
Application Version: 1.2.1.3
Application Timestamp: 5408bd69
Fault Module Name: libcef.dll
Fault Module Version: 3.1916.1804.3
Fault Module Timestamp: 53ebbe29
Exception Code: c0000005
Exception Offset: 0000000000d2adc2
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0e06
Additional Information 2: 0e0632da727b8042cd1f0ac8e3e9e184
Additional Information 3: d14d
Additional Information 4: d14d90bba89aeb19410ac4df0e2ff9f3

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

It may be that I may have to do a refresh on the install since this appears to be a separate issue.  Thanks for checking it out for me.

Don

Page 1 of 1 (7 items) | RSS