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Posts 7
Brent Reilly | Forum Activity | Posted: Sun, Dec 7 2014 5:25 AM

I can't open my ESV Bible, or any Bible for that matter, since the latest update (4.40).  Other resources will open, but they do so very slowly.  Anyone else having his issue?  My iPhone is an older 3GS but it is running OS 6.1.6 and until the latest update it was doing fine.  

Posts 2829
Don Awalt | Forum Activity | Replied: Sun, Dec 7 2014 5:58 AM

Welcome to the forums Brent! 

There seemed to be a problem for some users on this release. Be sure that in the Library pane you don't see tht it wants to download new copies of your resources already downloaded on the mobile device. 

If there are none or it completes and you still have the problem, type the command "rebuild index" into the reference box on the home screen. (Please note this is an "undocumented feature" and there is no acknowledgement for it - you will probably see the network activity indicator going while the reindexing is taking place).

That will probably fix it - if not, post back and there are a couple of other things to try.

Posts 7
Brent Reilly | Forum Activity | Replied: Mon, Dec 8 2014 5:36 AM

Thanks for the response Don.  I tried the "rebuild index" command, the indicator showed that it was working to rebuild, but the bibles still won't open.

Posts 28706
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Dec 8 2014 6:40 AM

Try deleting the Bible and redownloading

OSX & iOS | Logs |  Install

Posts 7
Brent Reilly | Forum Activity | Replied: Mon, Dec 8 2014 7:42 AM

I'm wondering about two things re this action:

1) How do I delete a Bible from my iPhone library when it isn't downloaded to my phone but stored online?

2) I've also had problems opening other Bibles (NASB, NIV84) -- would I have to do this for all my Bibles and if so, that's a huge task.

Thanks for your response

Posts 350
Chuck P. | Forum Activity | Replied: Mon, Dec 8 2014 10:08 AM

I also am having these same problems of opening bibles in my Iphone 4 since the last update.

Chuck

Laptop: Lenovo P580 - 15.6" IdeaPad Laptop
 - 6GB Memory - 750GB Hard Drive - Windows 7
 Iphone5s            Logos 7, Bronze

Posts 353
Bob Soule | Forum Activity | Replied: Mon, Dec 8 2014 12:17 PM

Brent Reilly:

I'm wondering about two things re this action:

1) How do I delete a Bible from my iPhone library when it isn't downloaded to my phone but stored online?

2) I've also had problems opening other Bibles (NASB, NIV84) -- would I have to do this for all my Bibles and if so, that's a huge task.

Thanks for your response

No need to delete if it has never been downloaded but download should fix your problem. If you have many bibles to download this can be done by going to your library and creating a filter for the bibles you would like to download and at the top there is a download all. "Download all" is not visible by default you will need to swipe down to see it. See the screen shot below for an example.

The only easy way I know to remove all dowloaded bibles is remove app and reinstall. This might be an overkill if you have downloaded many resources.

Posts 28706
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Dec 8 2014 1:42 PM

Brent Reilly:
How do I delete a Bible from my iPhone library when it isn't downloaded to my phone but stored online?

As Bob explained, no need to delete if it ain't downloaded...

Brent Reilly:
I've also had problems opening other Bibles (NASB, NIV84) -- would I have to do this for all my Bibles and if so, that's a huge task.

If the book isnt downloaded, the first possibility is either a problem with your internet connection, or a problem with the Logos servers. In this case, try downloading it and/or another internet connection. 

OSX & iOS | Logs |  Install

Posts 7
Brent Reilly | Forum Activity | Replied: Mon, Dec 8 2014 2:38 PM

I downloaded the ESV as per your suggestion and I am able to open it.  However, if I click an active Scripture link from another open resource, say a commentary, it won't open.  

Posts 7
Brent Reilly | Forum Activity | Replied: Mon, Dec 8 2014 2:56 PM

Now I can't even open the ESV that I just downloaded.  Thanks for all the help, folks, but I'm going to stay with my desktop and wait to use my phone until Logos fixes whatever they did with update 4.40.  

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Dec 8 2014 4:00 PM

Brent Reilly:

Now I can't even open the ESV that I just downloaded.  Thanks for all the help, folks, but I'm going to stay with my desktop and wait to use my phone until Logos fixes whatever they did with update 4.40.  

We've fixed this issue with internal builds and the issue should be resolved in an upcoming stable release (4.4.2).  

Please note that support for iOS 6.x will end soon.  When support ends, newer versions of the Faithlife apps will only be available for devices running iOS 7 or above.

Posts 121
ManilaDave | Forum Activity | Replied: Tue, Dec 9 2014 2:21 AM

I'm experiencing the same problem with the same OS on my iPod. I've tried all of the solutions suggested in this thread - multiple times. Twice I've even done a factory reset on the iPod itself. I've done multiple reinstalls of Logos and nothing helps. I just get a spinning daisy wheel, the app freezing and eventually crashing. 

Is there any way those of us running iOS 6.1.6 can go back to the version previous to update 4.40?  

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Dec 9 2014 10:07 AM

ManilaDave:
I'm experiencing the same problem with the same OS on my iPod.

Please see my previous post.

Posts 7
Brent Reilly | Forum Activity | Replied: Wed, Dec 10 2014 5:49 AM

Thanks Kevin, I'll look for the 4.4.2 update.  When is support for iOS 6.x to end?  Will I still be able to use my Bible app but not receive future updates?  

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Dec 10 2014 9:53 AM

Brent Reilly:
When is support for iOS 6.x to end?

Soon, but I don't have an exact date to give you since I don't know.

Brent Reilly:
Will I still be able to use my Bible app but not receive future updates?

Yes.

Posts 7
Brent Reilly | Forum Activity | Replied: Wed, Dec 10 2014 10:52 AM

Thanks Kevin.

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