Crash on startup

I was receiving a repeated crashes after Logos loads the initial layout (I don't open to the homepage). It had been working fine and just started out of the blue, but perhaps it has something to do syncing layouts between my two computers. The crash was happening on both of them.

I restarted Logos with a blank workspace, and now I no longer get the crash, even if I reload the old layout. I have attached the log file for reference.

Find more posts tagged with

Comments

Mark Smith

Todd, the link to the log file doesn't seem to be working.

Todd Phillips

https://community.logos.com/discussion/comment/77799#Comment_77799

Todd, the link to the log file doesn't seem to be working.

Thanks...I fixed it.

Mark Smith

https://community.logos.com/discussion/comment/77884#Comment_77884

Todd,

The log file seems to indicate that whatever was being done finished successfully. However there is an error in processing what seems to be your collections.

I believe that the three lines before the error show collection criteria for three collections. The fourth collection seems to have caused an error. The rest seem to go fine after that. I wonder if you can compare the collections that seemed to process correctly and identify the one that didn't. Eliminating that might one fix the problem. I'm just guessing here.

BTW: it could be that third line collection that is causing the error. Just throwing that in in case all your collections seem to be accounted for.

Todd Phillips

https://community.logos.com/discussion/comment/77897#Comment_77897

Well, the problem isn't happening now (it went away after I started up with the Ctrl key down and selected to have a blank layout). So I really just posted for Logos sake--so they can identify places when the code isn't robust enough.

Also the error occurred in a different position on my other computer: Logos4.log

Mark Smith

https://community.logos.com/discussion/comment/77908#Comment_77908

Fair enough.

Todd Phillips

https://community.logos.com/discussion/comment/77910#Comment_77910

Fair enough.

Thanks for looking, all the same.

Bradley Grainger (Logos)

Thanks for the log file; this crash should be fixed in the next beta. (It occurs when the system downloads updated metadata for resources from our server, which is unpredictable.)

Todd Phillips

https://community.logos.com/discussion/comment/78014#Comment_78014

Thanks for the log file; this crash should be fixed in the next beta. (It occurs when the system downloads updated metadata for resources from our server, which is unpredictable.)