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  • Re: Logos 8 crashes upon startup

    [quote user="Dave Hooton"] [quote user="ChangWan Choe"]To be sure I installed the KB4515384 update again and Logos 8 began crashing again.[/quote] The faulting module d3d9.dll appears to have been updated by KB4515384 , but the file size is very different to what MS state. In Windows\System32 mine is 1.75 MB, version 10.0.18362.329, English (US). It
    Posted to Logos 8 by ChangWan Choe on Sun, Sep 15 2019
  • Re: Logos 8 crashes upon startup

    [quote user="Dave Hooton"] [quote user="ChangWan Choe"] The culprit was: 2019-09 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4515384) [/quote] It hasn't caused a problem with v8.8 beta 3. I'll try on 8.7 in the morning. [/quote] To be sure I installed the KB4515384 update again and Logos 8 began crashing again. Windows 10
    Posted to Logos 8 by ChangWan Choe on Sun, Sep 15 2019
  • Re: Logos 8 crashes upon startup

    ISSUE SOLVED: The latest update to Windows 10 was causing the crash. When I uninstalled the update, Logos 8 launched normally. The culprit was: 2019-09 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4515384)
    Posted to Logos 8 by ChangWan Choe on Sun, Sep 15 2019
  • Re: Logos 8 crashes upon startup

    Here is something interesting that I found when I checked the Windows Event Viewer. Log Name: Application Source: Application Error Date: 9/15/2019 8:27:34 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: *****-DESKTOP Description: Faulting application name: Logos.exe, version: 8.7.0.42, time stamp: 0x5d5ccf3d
    Posted to Logos 8 by ChangWan Choe on Sun, Sep 15 2019
  • Re: Logos 8 crashes upon startup

    Hi Dave, I already tried repairing the installation and it didn't fix the issue for me. Here is the log files folder zipped after enabling logging. 2072.Logos.zip
    Posted to Logos 8 by ChangWan Choe on Sun, Sep 15 2019
  • Re: Logos 8 crashes upon startup

    Appreciate your help JT! Fortunately, I am able to pull my resources through bible.faithlife.com and finish prepping my lesson for tomorrow. Hopefully, my issue will be resolved soon one way or another. I am really stumped that Logos 8 is crashing without logging the error or the cause.
    Posted to Logos 8 by ChangWan Choe on Sat, Sep 14 2019
  • Re: Logos 8 crashes upon startup

    AFAIK nothing had changed on the computer since last Saturday other than the recent Windows 10 patch and video card driver update. I could try to uninstall the last Windows patch. My other programs seem to be running normally except Logos 8. :(
    Posted to Logos 8 by ChangWan Choe on Sat, Sep 14 2019
  • Re: Logos 8 crashes upon startup

    I just checked the following: "Documents\Logos Log Files" folder is empty. "AppData\local\Faithlife\Logs\Logos" has Logos.log which I just copy & pasted.
    Posted to Logos 8 by ChangWan Choe on Sat, Sep 14 2019
  • Re: Logos 8 crashes upon startup

    This is the full log. In the Faithlife\Logs\Logos 2019-09-14 22:04:57.7069 1 Info OurApp Starting application (8.7 SR-2, version 8.7.0.0042 x64 on Microsoft Windows NT 10.0.18362.0, .NET 4.0.30319.42000) at 0.309 seconds. 2019-09-14 22:04:57.7119 1 Info LogosApplication Checking application compatibility mode for 'Logos.exe'. 2019-09-14 22:04:57.7159
    Posted to Logos 8 by ChangWan Choe on Sat, Sep 14 2019
  • Re: Logos 8 crashes upon startup

    I tried that as well but with same result :( It's frustrating as I have been using Logos without any issues since Logos 6. I had no problem using it last time which was last Saturday.
    Posted to Logos 8 by ChangWan Choe on Sat, Sep 14 2019
  • Re: Logos 8 crashes upon startup

    I am currently running WIndows 10 Home. It won't even go into a layout. Logos 8 startup logo appears then the process is killed immediately. I am not running any Antivirus program other than Defender. Thanks.
    Posted to Logos 8 by ChangWan Choe on Sat, Sep 14 2019
  • Logos 8 crashes upon startup

    The startup logo shows for a second then the app closes. I used the application last week but it does not startup anymore. I checked for crash log, but the crash does not produce a crashlog in the "Logos Log Files". I uninstalled the program then reinstalled. It produces the same crash. My computer was purchased last year and it's well maintained and
    Posted to Logos 8 by ChangWan Choe on Sat, Sep 14 2019
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