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  • Re: Crash under 4.5 Beta 8

    Yes, it is protected by antivirus software. Full scan returned no warning. No other programs crash as regurarly as logos does. Logos runs quite a while before it crashes.
    Posted to Logos Desktop Beta by David Lee on Fri, Jan 13 2012
  • Re: Crash under 4.5 Beta 8

    I started a command window and entered SET WINDIR=C:\WINDOWS command. Then, ECHO %WINDIR% returned C:\WINDOWS. I could start LOGOS from PROCDUMP. Logos ran very slow in that mode. It delayed considerable amount of time every few pages before turning to the next page when I pressed space bar. I could not reproduce the problem in that mode even though
    Posted to Logos Desktop Beta by David Lee on Thu, Jan 12 2012
  • Re: Crash under 4.5 Beta 8

    Logos exited immediately when I recreated the error. Procdump did not generate a dump.
    Posted to Logos Desktop Beta by David Lee on Wed, Jan 4 2012
  • Re: Crash under 4.5 Beta 8

    I turned off "Use Internet" and "Automatic Update" to see if it makes difference. It still crashed the same way as before.
    Posted to Logos Desktop Beta by David Lee on Mon, Jan 2 2012
  • Re: Crash under 4.5 Beta 8

    It took over an hour and half to recreate the problem this time. Here is the screen capture of procdump after the crash. It appears that Logos4 terminates immediately without generating an error condition.
    Posted to Logos Desktop Beta by David Lee on Fri, Dec 30 2011
  • Re: Crash under 4.5 Beta 8

    Here is the screen shot of the window for KJV. When I repeatedly pressed space bar to recreate the crash, Logos4 handled it well and never crashed. When I read it slowly page by page, it will crash at some point sometimes after a few chapters other times after many chapters. But it will crash at some point. I'm running Windows 7 home premium.
    Posted to Logos Desktop Beta by David Lee on Thu, Dec 29 2011
  • Re: Crash under 4.5 Beta 8

    When I paste the exact same command-line into command prompt, it creates the same error as before (%windir% problem?). I started Logos4 and initiated procdump. Procdump was running in a command window as long as Logos4 was running. When Logos4 crashed, the window disappearted at the same time. There is no indication that it created a dmp file. I searced
    Posted to Logos Desktop Beta by David Lee on Thu, Dec 29 2011
  • Re: Crash under 4.5 Beta 8

    Followed the instruction and got a message "Do you want to run this file .... procdump" When I selected "Run" option, a command screen appears briefly (less than a second) and disappeared. I cannot find a dump anywhere and Logos4 never started.
    Posted to Logos Desktop Beta by David Lee on Thu, Dec 29 2011
  • Re: Crash under 4.5 Beta 8

    It is strange indeed. echo %USERNAME% returns David not SYSTEM. %TEMP% returns c:\Users\David\app... not c:\windows\Temp. echo %windir% returns %windir%. All other variables in System variables returns Value except windir. I added windir variable in User variables and restarted the computer to see if it makes difference. It still returns %windir%. I
    Posted to Logos Desktop Beta by David Lee on Wed, Dec 28 2011
  • Re: Crash under 4.5 Beta 8

    As far as I can remember, this problem was introduced after the release of 4.5 beta cycle not necessarily at beta 8.
    Posted to Logos Desktop Beta by David Lee on Wed, Dec 28 2011
  • Re: Crash under 4.5 Beta 8

    I can read KJV1900 quite a few chapters before it crashes. But I can recreate the crash almost all the time as long as I read it long enough.
    Posted to Logos Desktop Beta by David Lee on Wed, Dec 28 2011
  • Re: Crash under 4.5 Beta 8

    Procdump is 4.01. echo %windir% retunrns %windir% not windows path. Procdump keeps crashing before Logos is fully loaded. It appears that the crash has to do with sync as you suspect. The last entry in logos4.log is sync of note files. The sync is periodically done. It never completes.
    Posted to Logos Desktop Beta by David Lee on Wed, Dec 28 2011
  • Re: Crash under 4.5 Beta 8

    Here are logs after the crash under 4.5 B11. Again, there is no error or crash log. 144581.Logos4.log 7446.Logos4Indexer.log 6076.logos4setup.log 4331.DigitalLibraryInstall.log
    Posted to Logos Desktop Beta by David Lee on Wed, Dec 28 2011
  • Re: Crash under 4.5 Beta 8

    David, Thank you for your suggestions. But the procdump crashed before I can reproduce the crash as I discussed earlier.
    Posted to Logos Desktop Beta by David Lee on Wed, Dec 28 2011
  • Re: Crash under 4.5 Beta 8

    I get the crash almost daily. I need help to get a crash dump. I followed instructions as best as I could. I pressed CTRL key while Logos started. I turned on permanent diagnostic dump. Nothing helps. I wanted to have someone to capture my screen and check settings to see why I can not get a crash dump.
    Posted to Logos Desktop Beta by David Lee on Tue, Dec 27 2011
  • Re: Crash under 4.5 Beta 8

    Windir was there. It was not the cause of the crash. I did not need to add the line into the environment.
    Posted to Logos Desktop Beta by David Lee on Tue, Dec 27 2011
  • Re: Crash under 4.5 Beta 8

    How can I get a crash dump? I followed as best as I can the instructions that were given.
    Posted to Logos Desktop Beta by David Lee on Sat, Dec 24 2011
  • Re: Crash under 4.5 Beta 8

    windir was there. There must be another reason for the crash.
    Posted to Logos Desktop Beta by David Lee on Fri, Dec 23 2011
  • Re: Crash under 4.5 Beta 8

    I e-mailed those files. Here are the logs from the last crash. 2161.Logos4Indexer.log 1581.Logos4.log 5381.Logos4Error.log I had CTRL-key pressed while LOGOS 4 started. But I do not see the crash log anywhere.
    Posted to Logos Desktop Beta by David Lee on Wed, Dec 21 2011
  • Re: Crash under 4.5 Beta 8

    I e-mailed those files. Here are the logs from the last crash. 2161.Logos4Indexer.log 1581.Logos4.log 5381.Logos4Error.log I had CTRL-key pressed while LOGOS 4 started. But I do not see the crash log anywhere.
    Posted to Logos Desktop Beta by David Lee on Wed, Dec 21 2011
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