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  • Re: 8.8 Beta 1—Freeze on Startup

    Jack, Thank you for the report. It looks like this was an instance of a known issue with Mono that we are unable to resolve at this time. As far as we know, it is a "random" hang, but is more common after an application update. - Matt
    Posted to Logos Desktop Beta by Matt Preucil on Fri, Aug 30 2019
  • Re: More than disappointed!!! New tools wasted my time again (WORKFLOW)

    Michael, Thank you for submitting logs. Unfortunately, I wasn't able to find any relevant messages in them. I sent you a message via Faithlife Messages with some steps to send additional information (privately) to continue diagnosing the problem. Thank you. - Matt
    Posted to Logos 8 by Matt Preucil on Mon, Mar 18 2019
  • Re: Edited workflow problem

    Mark and Justin, I'm sorry to hear that you are both experiencing this issue :( Would it be possible to reproduce the issue with logs and post them here? Thank you. - Matt
    Posted to Logos 8 by Matt Preucil on Mon, Mar 18 2019
  • Re: More than disappointed!!! New tools wasted my time again (WORKFLOW)

    Michael, I'm very sorry to hear you're having these issues and have lost time due to these bugs. I haven't been able to find any logged server errors from your account. The last revision of the template in question was made on 3/16, which I'm guessing is a version submitted before all the changes that you lost. Is there a chance you can reproduce the
    Posted to Logos 8 by Matt Preucil on Mon, Mar 18 2019
  • Re: Logos 8 Crashing Immediately When Installing

    Micah, Sorry to hear you're having a problem. From your logs, it looks like you might be experiencing this problem as a result of a file permissions issue. I'm not sure how familiar you are with macOS file permissions, but the gist is that each file and directory specifies which system accounts have read/write access. It's not unheard of that permissions
    Posted to Logos 8 by Matt Preucil on Thu, Feb 14 2019
  • Re: Edit's To Custom Workflow's Not Saving

    Cindy, I'm sorry to hear that you're having issues. This is definitely odd behavior. Would you mind posting logs and the workflows.db file? If you'd like to avoid posting the .db file publicly, you can email it (or a zipped version of it) to me directly at matt.preucil@faithlife.com . Additionally, it might be useful to copy the .db file in both pre
    Posted to Logos 8 by Matt Preucil on Thu, Jan 3 2019
  • Re: Bug Report: All Workflow Notes Suddenly GONE!

    Tim, Sorry to hear you're having issues. We did a quick look at your Notes activity and it looks like your workflow notes are in the "trash"... You should be able to restore them from the Notes Tool by "untrashing" them. As for how/why this happened, I'll look for any factors that might have caused this. Is there anything you are aware of other than
    Posted to Logos 8 by Matt Preucil on Wed, Nov 21 2018
  • Re: 8.1 beta 1: Bug? Notes created in Workflows don't show up in Bibles

    Thank you for the report. This issue will be fixed in an upcoming release, and all the existing notes without a style will be migrated to use the default style. - Matt
    Posted to Logos Desktop Beta by Matt Preucil on Wed, Nov 14 2018
  • Re: Crash

    Patrick, It seems like you might be experiencing the same issue I recently posted about in this thread: https://community.logos.com/forums/t/174611.aspx - Matt
    Posted to Logos 8 by Matt Preucil on Tue, Nov 6 2018
  • Re: Crash logos 8 - Mac

    Matt, We recently had another customer call in experiencing this same problem. A fix will ship in the next release (likely SR-2). I believe this issue might have been caused by, on Windows, selecting a "copy to" location in the Thematic Outlines guide section that isn't available on Mac, and there is a bug that causes a crash here. Does this sound like
    Posted to Logos 8 by Matt Preucil on Tue, Nov 6 2018
  • Re: Dashboard Blank

    Steven, Your logs indicate that you might be experiencing a bug we've had with case-sensitive file systems on macOS. A fix for this will be shipping soon in SR-1. If you'd like to confirm you have a case-sensitive file system, you can open Disk Utility, right click on the drive, and click 'Get Info'. If 'Is case-sensitive' is 'No', and/or if this issue
    Posted to Logos 8 by Matt Preucil on Mon, Nov 5 2018
  • Re: 7.14 (7.14.0.0024) is Now Available

    Michael, As Alan mentioned, you might benefit from the changes we're rolling out soon. In the meantime, you can test if this fix will work for you by: - Going to app.logos.com and opening Atlas. I would expect a crash here. - Going to chrome://flags and enabling "ignore-gpu-blacklist" and restarting Chrome. - Going back to app.logos.com to see if Atlas
    Posted to Logos 7 by Matt Preucil on Mon, Jul 23 2018
  • Re: Matt Preucil Help! - The dGPU bug is back!

    Michael - Thanks for being on the lookout! We updated one of our dependencies (CEF) which unfortunately has a nasty bug that causes this in the version we updated to. It looks like we should be able to patch this behavior, and hopefully that fix will ship in the next beta. - Matt
    Posted to Logos Desktop Beta by Matt Preucil on Wed, Apr 25 2018
  • Re: Indexer Bug on Mac

    [quote user="Jack Caviness"] Confirm Indexer freeze Early 2018 27" iMac Mac OS 10.13.3 Logos 7.14 Beta 2 Activity Monitor Sample 3771.Sample of LogosIndexer.txt [/quote] Sorry, Jack, I missed seeing this indexer sample.
    Posted to Logos Desktop Beta by Matt Preucil on Tue, Mar 6 2018
  • Re: Indexer Bug on Mac

    I'm looking through the provided logs and samples and am not seeing a sample of the hung indexer process (Just of Logos, which does not appear to be hung). I'm also not immediately reproducing the issue, so if anyone experiences this hang and can provide a sample of LogosIndexer (along with the other logging and .map files), that could be very helpful
    Posted to Logos Desktop Beta by Matt Preucil on Tue, Mar 6 2018
  • Re: Hang

    Rich, It looks like some of your data is in an unexpected state. It also looks like the application is looking at databases in two different user directories (/Users/richardkauzlarich 1/ and /Users/richardkauzlarich/). Was this a fully fresh install (including data) on the new computer? Do you see both of those directories on your file system and/or
    Posted to Logos 7 by Matt Preucil on Tue, Jan 16 2018
  • Re: Announcement: Dropping support for Mac OSX 10.10 for Logos 7.12

    Update: We originally made this announcement well in advance of releasing 7.12. At that time, we were in the process of making the changes to upgrade our minimum version and base SDKs. However, the required changes took longer than expected and were non-trivial. We didn't feel comfortable pushing them without getting sufficient developer testing before
    Posted to Logos 7 by Matt Preucil on Wed, Jan 10 2018
  • Re: 7.12 (7.12.0.0027) is Now Available

    Brett, I'm sorry to hear you're having issues with the software. I believe you might be experiencing a similar issue that is addressed here: https://community.logos.com/forums/t/157037.aspx R egarding the incompatibility with macOS 10.10: We announced dropping support for 10.10 well in advance of this release and in line with our intention. However
    Posted to Logos 7 by Matt Preucil on Wed, Jan 10 2018
  • Re: Bug Stuttering display

    Mike, Thank you for the report. Your sample indicates a performance issue rendering (what is likely) a visual filter icon. I was able to reproduce similar performance issues with the Addressee labels visual filter on higher resolution displays (on macOS). Can you confirm which filters you have active, if any? - Matt
    Posted to Logos Desktop Beta by Matt Preucil on Thu, Jan 4 2018
  • Re: Workaround for Crash on Mac when navigating to certain areas of Logos 7

    Kevin and Stephanie, if you are currently experiencing this crash and it is not fixed by adjusting your system's proxy settings, I'd love to help troubleshoot. Do you have some logs available?
    Posted to Logos 7 by Matt Preucil on Mon, Dec 18 2017
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