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  • Re: BUG: Logos 9 factbook and other tools only refresh screen after switching tab

    Robert, I am sorry to hear that you have been having this difficulty. Since you have mentioned that your home page will not scroll, I recommend using these instructions . Please let us know if you need further help.
    Posted to Logos 9 Desktop App by Joe McCune (Faithlife) on Mon, Jan 4 2021
  • Re: Baker Resource Freezes Mobile App

    DAL, if you are still having this problem, please send us your logs and also confirm that title of this book. 1. Open the app. 2. Tap the Menu icon (has three horizontal lines). 3. Tap Help. 4. Press "Report a Problem" 5. A pre-addressed email will open with a log file attached automatically. Press "Send" to send your report.
    Posted to Logos 9 Mobile by Joe McCune (Faithlife) on Wed, Dec 30 2020
  • Re: 48+ Hours to download one book???

    Hi Ben, I'm sorry, of course it should not take so long for this resource to become available. Please do the following: Go to Tools > Utilities > Program Settings . Make sure that " Download New Resources " is set to " Yes ". Make sure that the range is set to "between Midnight and Midnight ". Quit Logos, then open it again. This book should automatically
    Posted to Logos 9 Desktop App by Joe McCune (Faithlife) on Thu, Dec 10 2020
  • Re: Look up window stuck on top of App

    Hi Paul, Please try the following: First, make sure you have an active internet connection to begin. Open the Logos Bible app. Find this resource in the Library list: New International Version (1984) Tap on the three vertical dots that appear to the right of the title. Tap About this book . I expect that you will see the option to “Remove”
    Posted to Logos 9 Mobile by Joe McCune (Faithlife) on Wed, Dec 2 2020
  • Re: Not Available

    These three items can now be purchased at the correct price. Sorry for the inconvenience!
    Posted to General by Joe McCune (Faithlife) on Tue, Dec 1 2020
  • Re: Not Available

    [quote user="mab"] The Verbum just got fixed. Scrooge knew we were onto him. [/quote] Scooge had a change of heart on December 1st? He is ahead of schedule!
    Posted to General by Joe McCune (Faithlife) on Tue, Dec 1 2020
  • Re: NASB 2020 reverse interlinear

    [quote user="Joseph Luna"] Let me understand this a little clearer. When the NASB20 edition comes out in a couple of months, it will be without the RI, correct? After a year or so, it will be linked to the RI like the NASB95. Am I correct? [/quote] Yes, when the NASB20 edition comes out in a couple of months, it will be without the RI. Although this
    Posted to General by Joe McCune (Faithlife) on Tue, Dec 1 2020
  • Re: Not Available

    [quote user="mab"] Verbum's Free Book is $9.99. Did FL hire someone named Scrooge? [/quote] I cannot duplicate this, MAB Please provide the link. Thanks!
    Posted to General by Joe McCune (Faithlife) on Tue, Dec 1 2020
  • Re: Not Available

    [quote user="Graham Criddle"] I'm seeing the problem with https://www.logos.com/product/198573/reformed-expository-commentary-series-rec and with https://www.logos.com/product/202777/reformed-expository-bible-studies [/quote] Thanks Graham and MAB, I have reported these two problems.
    Posted to General by Joe McCune (Faithlife) on Tue, Dec 1 2020
  • Re: Not Available

    MAB, I believe I know what product you are ordering, but can you please provide the link for that product? Just so I can be sure I am looking at the same thing that you are. Thanks!
    Posted to General by Joe McCune (Faithlife) on Tue, Dec 1 2020
  • Re: Not Available

    Hi MAB, I am not able to duplicate this problem. Please post again if you are still having trouble with this.
    Posted to General by Joe McCune (Faithlife) on Tue, Dec 1 2020
  • Re: Books to transfer from WS

    [quote user="Rev A W Palmer"] My Welwyn commentary transfer has left out three books I owned and used in Wordsearch, James, Philippians and 1 and 2 Peter. They are shown on my list as available on purchase. [/quote] Hi Arthur, I am sending you an email abut this.
    Posted to Wordsearch Bible Software by Joe McCune (Faithlife) on Fri, Nov 27 2020
  • Re: Resource issue: Alexander Scourby KJV (audio)

    I can confirm that we are working on a fix for this problem. Sorry for the inconvenience!
    Posted to General by Joe McCune (Faithlife) on Fri, Nov 27 2020
  • Re: Mobile Dark Mode & Underline formatting in Notes

    Hi Karl, I am sorry to hear that you are having trouble with this. We are aware of various issues with using highlighting in dark mode, and we are working on a solution which will be released in a future update.
    Posted to Logos 9 Mobile by Joe McCune (Faithlife) on Fri, Nov 27 2020
  • Re: Feature request: show total page numbers

    Hey Dan, If it is not too much trouble, you might want to post this as a suggested feature on our mobile feedback site .
    Posted to Logos 9 Mobile by Joe McCune (Faithlife) on Fri, Nov 27 2020
  • Re: Wordsearch Sales Agents vs. Logos Sales Agents

    [quote user="Dale E Heath"] What's the difference between FL CS and FL Sales and when would I contact Sales instead of CS? [/quote] Hi Dale, In a nutshell, Customer Service is here to help you with issues concerning Logos products you already have and orders that you have already placed, and Sales is here to help you concerning products that you do
    Posted to General by Joe McCune (Faithlife) on Wed, Nov 25 2020
  • Re: NASB 2020 reverse interlinear

    [quote user="Harry Hahne"] The Full Feature Set for Logos 9 says it has English-Greek and English-Hebrew reverse interlinear for the NASB, but it does not specific the edition. [/quote] The Full Feature Set includes the reverse interlinear for the 1995 edition.
    Posted to General by Joe McCune (Faithlife) on Tue, Nov 24 2020
  • Re: NASB 2020 reverse interlinear

    [quote user="Harry Hahne"] The New American Standard Bible 2020 edition is listed as a prepublication resource ( https://www.logos.com/product/198302/the-new-american-standard-bible-2020-update ). Is this a full reverse interlinear with all of the tags in the 1995 edition? [/quote] This PrePub only includes the Bible translation itself, without a reverse
    Posted to General by Joe McCune (Faithlife) on Tue, Nov 24 2020
  • Re: commentaries and Bible commentaries

    [quote user="Larry Craig"] Thanks, Dave Joe gave what I suspect is the official answer. How would I address this Kyle? He's not on this thread. [/quote] Hey Larry, I actually discussed this matter with Kyle on Friday. The fix for this is actually already in the works and will not be forgotten.
    Posted to General by Joe McCune (Faithlife) on Mon, Nov 23 2020
  • Re: Resource unable to download ... how te remove from Library

    Sorry that you are having this problem, Deon. If you have not already done so, please send us your logs, from both your phone and your tablet. We can then look into this further. 1. Open the app. 2. Tap the Menu icon (has three horizontal lines). 3. Tap Help. 4. Press "Report a Problem" 5. A pre-addressed email will open with a log file attached automatically
    Posted to Logos 9 Mobile by Joe McCune (Faithlife) on Mon, Nov 23 2020
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