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  • Re: BUG: Footnote Links Don't Work

    [quote user="Robert Kelbe"] Logos Android 8.13.0 If I open a footnote in a Bible such as the NKJV, the pop-up opens correctly. However, if I click on a Bible verse in that pop-up, nothing happens. I restarted my phone and confirmed the same issue on another device. [/quote] Thanks for reporting this, Robert. Can you please give one or two examples of
    Posted to Logos 8 Mobile App by Joe McCune (Faithlife) on Mon, Aug 24 2020
  • Re: PROBLEM with Stacking $5 Off Pre-Order Coupons

    [quote user="Pam Larson"] I received 3 of the $5 off coupons for pre-ordering. I tried to use them today to buy a $15 resource and found I could only use one at a time. Is this the way this deal was set up? Are others having this problem? Not much of a deal if I have to buy 3 more resources to use them. [/quote] Pam, these coupons cannot be stacked
    Posted to General by Joe McCune (Faithlife) on Mon, Aug 24 2020
  • Re: 50% off Paideia Commentary

    Denise and Dale, Please accept my apologies, this discount was announced before it was effectual. You should now find that you get the correct discount.
    Posted to General by Joe McCune (Faithlife) on Mon, Aug 24 2020
  • Re: Odd selection behavior

    [quote user="Doc B"] Thanks, Joe! [/quote] I see you posted this while I was editing my post. Guess I was not fast enough. Please see my revised post, above.
    Posted to Logos 8 by Joe McCune (Faithlife) on Mon, Aug 24 2020
  • Re: Odd selection behavior

    [quote user="Doc B"] When I right-click a verse at the start of a pericope and choose 'Reference' in the context menu, sometimes the pericope title is selected as part of the verse (see shot below... Mark 15:21 is the reference and "The Crucifixion" header is also automatically added to the verse). This is problematic. Is there a fix? [/quote] I can
    Posted to Logos 8 by Joe McCune (Faithlife) on Mon, Aug 24 2020
  • Re: Why Can't I post?

    I am sorry, TC, sometimes our automated spam prevention measures misfire. But posts that are flagged are always referred to actual human employees who can then release them. The most common cause for this situation is posting the same text more than once. Because spammers often do this, this is regarded as suspicious behavior. So when it seems that
    Posted to General by Joe McCune (Faithlife) on Thu, Aug 20 2020
  • Re: Please Activate Buy Button

    [quote user="DAL"] Thank you, Joe! Same goes for this other title and others in the series of BST Themes: https://www.logos.com/product/194553/the-message-of-the-cross-wisdom-unsearchable-love-indestructible [/quote] These are also now available for individual purchase.
    Posted to General by Joe McCune (Faithlife) on Wed, Aug 19 2020
  • Re: Church of God Digital Library Collection 9

    [quote user="NB.Mick"] [quote user="Joe McCune (Faithlife)"] [quote user="Armin"] Can anybody from Faithlife comment on this? [/quote] Hi Armin, The problem with this product page has been fixed. This product can now be purchased again. [/quote] It doesn't seem so. Someone put a box on it, saying it can't be bought and referring to another CoG-bundle
    Posted to General by Joe McCune (Faithlife) on Mon, Aug 17 2020
  • Re: List of missing resources

    [quote user="Ilya Donskikh"] I didn't even have Dynamic Pricing for the Timeline Collection, so that's been added to the wishlist to be purchased in the very near future, as well as the Textual Variants Collection (I own only one small resource out of the whole list). My base package is a custom seminary Gold level collection, but I guess they missed
    Posted to Logos 8 by Joe McCune (Faithlife) on Mon, Aug 17 2020
  • Re: Please Activate Buy Button

    [quote user="DAL"] This title and others in the same collection have been separated for weeks now but no buy button: https://www.logos.com/product/193348/the-sermon-on-the-mount-the-character-of-a-disciple How much more do we have to wait before it’s approved for individual purchase? 👍😁👌 Thanks! DAL [/quote] DAL, this is now available for individual
    Posted to General by Joe McCune (Faithlife) on Mon, Aug 17 2020
  • Re: BUG - Highlighting STILL does not work

    [quote user="Anthony Dowden"] Hi Graham, I’ve tried videoing but it is very awkward trying to film it in iPad whilst using the phone. Basically it is as I say - select word by touching it (this is also subject to not always working), the word highlights with an ”upside down teardrop shape” at each end. Touch either of these handles
    Posted to Logos 8 Mobile Beta by Joe McCune (Faithlife) on Mon, Aug 17 2020
  • Re: Church of God Digital Library Collection 9

    [quote user="Armin"] Can anybody from Faithlife comment on this? [/quote] Hi Armin, The problem with this product page has been fixed. This product can now be purchased again.
    Posted to General by Joe McCune (Faithlife) on Mon, Aug 17 2020
  • Re: Thanks for my birthday coupon

    [quote user="Samuel B. Ball"] I didn't receive a B'day coupon this year:( Is there something I have to do to get it? Or have I been too bad to qualify? [/quote] Samuel, I can confirm that this has already been sent to you. I will send you an email with further information.
    Posted to General by Joe McCune (Faithlife) on Mon, Aug 17 2020
  • Re: How to leave a message without chat applet disappearing?

    David and Laura, Please accept my apologies. Could you please explain in more detail what you have been trying to do and what has gone wrong? We would of course welcome feedback from other users as well.
    Posted to General by Joe McCune (Faithlife) on Wed, Aug 12 2020
  • Re: PROBLEMS with $5 Off Pre-Order Deals

    [quote user="Roy"] I believe (think) I should be eligible for 4 (four) coupons. I have not received anything in my e-mail as yet. I do have an on-going issue with getting any of the special e-mails I should be getting. (Birthdays, 2% Rebate codes, New sales, etc.) I always end up having to call to get anything, and yes I have checked my Junk filter
    Posted to General by Joe McCune (Faithlife) on Tue, Aug 11 2020
  • Re: PROBLEMS with $5 Off Pre-Order Deals

    [quote user="Steve Maling"] I'm sorry the "$5 Off Pre-Order Deals" coupons have turned into such a hassle for you! If I'm understanding the offer, I have two coupons coming: one for a Pre-Order before the coupon offer was made and the second for a Pre-Order placed after the announcement. [/quote] No worries, Steve! I have sent you an email.
    Posted to General by Joe McCune (Faithlife) on Mon, Aug 10 2020
  • Re: How do I sync my Samsung Tablet?

    [quote user="Milkman"] I know that with my Apple iPad it synced with my desk top. Even my highlites etc synced, but no high light syncing with my Samsung... [/quote] I am sorry to hear that you are having trouble with this, Milkman. Please send us logs from your Samsung device: 1. Open the app. 2. Tap the Menu icon (has three horizontal lines). 3. Tap
    Posted to Logos 8 Mobile App by Joe McCune (Faithlife) on Mon, Aug 10 2020
  • Re: PROBLEMS with $5 Off Pre-Order Deals

    [quote user="SineNomine"] Zero out of one so far. [/quote] I am sending you an email, SineNomine.
    Posted to General by Joe McCune (Faithlife) on Mon, Aug 10 2020
  • Re: PROBLEMS with $5 Off Pre-Order Deals

    [quote user="Dale E Heath"] It will be interesting to see if they stack. I'm still missing 3, but I received 1 I wasn't expecting. [/quote][quote user="Dale E Heath"] It will be interesting to see if they stack. I'm still missing 3, but I received 1 I wasn't expecting. [/quote] Hi Dale, I am sending you an email.
    Posted to General by Joe McCune (Faithlife) on Fri, Aug 7 2020
  • Re: PROBLEMS with $5 Off Pre-Order Deals

    [quote user="DAL"] I preordered 3 prepubs but so far I’ve only received 1 coupon. I’m still missing two coupons — one for preordering Handbook on Hebrews through Revelation and another for preordering Handbook for OT and NT Exegesis. The only one I’ve received is for preordering the Ascension of Christ. [/quote] DAL, I am sending
    Posted to General by Joe McCune (Faithlife) on Fri, Aug 7 2020
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