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  • Re: freeze computer

    Awww, thank you. I actually missed the link to his error logs. You seem perfectly capable of assisting him though, so I'll leave him in your capable hands. What would you surmise is the problem?
    Posted to General by Zachary Craft on Thu, Oct 25 2018
  • Re: freeze computer

    Hello Lynn, I'm sorry to hear about the trouble you're having running Logos on your Mac. Can you provide your system specifications? What version of MacOSX are you running? Is Logos installed on an SSD or HDD drive. How much RAM does your machine have? Why type of processor do you have (Intel/AMD, generation, speed, etc.) Are you on a broadband internet
    Posted to General by Zachary Craft on Thu, Oct 25 2018
  • Re: Selecting and highlighting.

    Hey James, Thank you for contacting Faithlife Customer Support! I’m sorry to hear about the trouble you’re having. Accessibility is one of the key components of our desktop and mobile products that we are working on improving. As of this moment, we do not have a solution for the issue you’re experiencing, but our commitment is to make
    Posted to Accessibility by Zachary Craft on Thu, Oct 18 2018
  • Re: BWS Duplicate Entry

    I've seen this occur before in Logos before (unknown cause) and clear up if you search for a different word, then go back and search for the previous word (temptation in this case). Have you tried that?
    Posted to Logos 7 by Zachary Craft on Thu, Oct 11 2018
  • Re: Manuscript of Galatians

    This could be accomplished using the New Testament Manuscripts Explorer interactive feature inside of Logos available from the Tools menu (see attached image). Once you've expanded the contents on the manuscript entry, you can see what it contains (e.g., Galatians). I hope that helps!
    Posted to General by Zachary Craft on Mon, Oct 8 2018
  • Re: Fusion Drive and Logos

    Hi Mike, Plenty of people are using fusion drives now. I would just recommend buying one with enough SSD space for your operating system and to put Logos on for performance.
    Posted to Logos 7 by Zachary Craft on Sat, Oct 6 2018
  • Re: Incorrect footnote link in Climax of the Covenant

    Hey Graham, Thanks for bringing this to our attention. I've notified our content development team so they can review and correct the error.
    Posted to Logos 7 by Zachary Craft on Sat, Sep 8 2018
  • Re: Time to update the ads!

    Hey Jan, Thank you for bringing that to our attention. I've notified our marketing team so they can update the NABRE product page.
    Posted to Catholic Products by Zachary Craft on Sat, Sep 8 2018
  • Re: Can't get rid of Logos software icon on Wordpress plugin

    Hello Tony, I'm sorry to hear about the trouble you're having. Have you tried making the desired changes and then loading your site in incognito mode (if you're using Chrome)? Once the changes are made, you should reload the site with a clean web browser cache to see the changes.
    Posted to Faithlife Reftagger by Zachary Craft on Sat, Aug 25 2018
  • Re: Printing articles on a Chromebook

    Hello Kimberly, The print functionality you've described is true of the Logos desktop application. The web app is quite different. In the web app, only the current page can be printed. We apologize for any inconvenience this may cause you.
    Posted to Logos Web App by Zachary Craft on Sat, Aug 25 2018
  • Re: Searching Notes in Android

    Hello Richard, That's a great question! You cannot search notes on our mobile app. However, you can sort them (click the three dots in a horizontal line icon at the top-right of the document) by reference, date added, title, or note color. You can suggest we a search feature for notes on our User Voice here.
    Posted to Mobile Reader Apps by Zachary Craft on Sat, Aug 25 2018
  • Re: android app . only want Bible text to align on left - ragged at right

    Hello Ken, Text-alignment is not currently a feature of our mobile app. However, you can certainly recommend we add it by posting to our 42823 logos bible software 7
    Posted to Mobile Reader Apps by Zachary Craft on Sat, Aug 25 2018
  • Re: New Bible

    Hello Bob, Have you tried closing and reopening Proclaim? It's usually almost instantly that you'll see new purchases on our platform. Let me know if that resolves your issue.
    Posted to Proclaim: Church Presentation Software by Zachary Craft on Fri, Oct 27 2017
  • Re: Permanent licenses for newly added resources (not purchased)

    Hello, James. That's a great question! This resource was unlocked for Logos Now users. I'm not sure why it's currently displaying as a permanent resource, but it is a temporary resource just to clarify. I'll touch base with our development staff and see if we can have the license status as displayed in Logos updated to reflect that. Sorry for the confusion
    Posted to General by Zachary Craft on Sat, Sep 30 2017
  • Re: Editing Slides

    [quote user="Pastor Michael Huffman"] How? Is there a link or something that I can read? [/quote] You can access our Proclaim guide for text editing within slides here.
    Posted to Proclaim: Church Presentation Software by Zachary Craft on Sat, Sep 30 2017
  • Re: Editing Slides

    Hello, Michael. That's a great question and the answer is yes! Slides exported to Proclaim from Logos can be edited inside of Proclaim just like any other normal Proclaim slide. You can bold words or add certain text styles to them in the content area like you would with any other Proclaim text item.
    Posted to Proclaim: Church Presentation Software by Zachary Craft on Sat, Sep 30 2017
  • Re: RefTagger Showing Up As Abandoned

    Hello, Jaycen. You can disregard the warning. The WordPress RefTagger plugin still works just fine with the latest version of WordPress.
    Posted to RefTagger by Zachary Craft on Mon, Sep 25 2017
  • Re: Logos 7 Hang on Synchronizing

    Hello, Mark. I'm sorry to hear about the trouble you're having. Have you tried the troubleshooting steps listed here? Also, can you tell me if your Logos indexer is stuck at 0% currently?
    Posted to Logos 7 by Zachary Craft on Fri, Sep 1 2017
  • Re: Editing Presentation

    Hello, Alan. I'm sorry to hear about the trouble you're having. I'm not able to replicate the issue you've described. To move a slide within the order of service, all you need to do is left click (hold) the slide title and move it up or down in your order of service. In relation to adding new slides to a certain area in the order of service, when you
    Posted to Proclaim: Church Presentation Software by Zachary Craft on Fri, Aug 4 2017
  • Re: Base Package Payments?

    [quote user="Joey Midgett"] I just bought a base package. Just bronze standard, as my budget right now will not afford any more than that. I have done it in payments and noticed that the $5 fee was tacked on to each month in the cart. My question is, if I paid this off early, would I avoid those $5 fees for the months that I paid early? If so, would
    Posted to Logos 7 by Zachary Craft on Mon, May 29 2017
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