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  • Re: BUG: bundle PDP does not contain all works when filtered for unowned products

    Are you still experiencing these issues? We pushed out a couple weeks ago that should have addressed this.
    Posted to Logos.com by Celeste Fiorillo on Today
  • Re: NEW WEBSITE PROBLEM - PREPUBS

    [quote user="DAL"]Thanks Celeste, but “Ship date” narrowed it down to seeing only those resources that were about to ship first. With the new website you have to scroll down and some show the ship date others don’t. It’d be nice to keep them separate and save time when browsing what’s about to ship in order to make purchase
    Posted to General by Celeste Fiorillo on Fri, Jul 5 2019
  • Re: Order History Page Lacks Feature

    Sorry that we don't have this feature on the new site yet. In the meantime you can use "Ctrl + F" (or "Cmd + F" on a Mac) to use the browser search to search within the page.
    Posted to General by Celeste Fiorillo on Fri, Jul 5 2019
  • Re: NEW WEBSITE PROBLEM - PREPUBS

    [quote user="DAL"] Another problem I see is that you can’t filter Prepubs by “Ship date.” You can filter by “Progress” and some include ship date, but others don’t. It’d be extremely helpful if we could get sort by “ship date” back! Thanks! DAL [/quote] We included the "Ship date" logic in the "Progress
    Posted to General by Celeste Fiorillo on Fri, Jul 5 2019
  • Re: NEW WEBSITE PROBLEM - PREPUBS

    [quote user="Vincent Chia"] Bump for Celeste. [/quote] Thanks for the feedback. We're working on exposing both pre-ordered and owned collections. We might not be able to put them in a specific order just yet, but we'll get them exposed again shortly.
    Posted to General by Celeste Fiorillo on Mon, Jul 1 2019
  • Re: New Website - Pre-pub shipping date

    This has been fixed: https://www.logos.com/search?context=product&sortBy=Progress&limit=60&filters=status-prepub_Status%2Bstatus-prepub-undercontract_Pre-Pub%2Bstatus-prepub-undercontract-shippingsoon_Under%20Contract&page=1&ownership=all
    Posted to General by Celeste Fiorillo on Fri, Jun 28 2019
  • Re: New Website - Pre-pub shipping date

    We're sorry this happened, it wasn't an intentional change with the new website. We plan to have sorting Pre-Pubs by ship date working in the next few business days.
    Posted to General by Celeste Fiorillo on Fri, Jun 28 2019
  • Re: NEW WEBSITE PROBLEM - PREPUBS

    Petah and Vincent, Thank you both for your input on this thread, and I apologize for the confusion it's caused. We had intended it to be a helpful change to hide things that were already owned/ordered, but it makes sense that there are situations where that is not actually helpful - sorry that we made the wrong choice there. We are working on fixing
    Posted to General by Celeste Fiorillo on Fri, Jun 28 2019
  • Re: NEW WEBSITE PROBLEM - PREPUBS

    We just made the change this afternoon, so I wonder if you got caught in an 'in between' state. It also takes a few moments for those sections to load (and takes longer when you're logged in because it's checking what you already own). Can you try again, being logged in, and give it a few extra moments to load? Let me know if that doesn't resolve it
    Posted to General by Celeste Fiorillo on Thu, Jun 27 2019
  • Re: Updated Logos.com Website!

    Thank you, everyone for checking out the new site, and providing your feedback in this thread and through the survey. We are listening and monitoring the feedback closely, and we are working to address the issues as quick as we can and improve the site. There are many features that we are currently addressing, tweaking, and improving, but I wanted to
    Posted to General by Celeste Fiorillo on Thu, Jun 27 2019
  • Re: NEW WEBSITE PROBLEM - PREPUBS

    Yes, Rick is correct that it's at the bottom of the page. We are going to be moving it up on the page soon. Sorry for the confusion!
    Posted to General by Celeste Fiorillo on Thu, Jun 27 2019
  • Re: NEW WEBSITE PROBLEM - PREPUBS

    Vincent, Can you send me an example of a page you're looking at? There should be a section at the very bottom of the paget that shows if the resource is included in any other bundles.
    Posted to General by Celeste Fiorillo on Wed, Jun 26 2019
  • Re: Updated Logos.com Website!

    [quote user="Denise"] From order history: [/quote] Sorry for the inconvenience! We've identified the issue you're having and will be fixing it soon. [quote user="Denise"] Searching samaritan (popup doesn't work; search text hidden). And the massive advert plus empty block below?? [/quote] Thanks for the report - would you mind sharing what device you
    Posted to General by Celeste Fiorillo on Tue, Jun 25 2019
  • Re: WHY no "&unlocked=no" on every Faithlife broken websites???????

    [quote user="SineNomine"] [quote user="Rosie Perera"] [quote user="SineNomine"]Because changing one filter makes &unlocked=no go away[/quote] That's annoying. There should be a facet for selecting &unlocked=no which should be retained whenever any further facets are selected. [/quote] Even Logos.com doesn't have a facet for initially selecting
    Posted to General by Celeste Fiorillo on Mon, Apr 8 2019
  • Re: &unlocked=no doesn't filter out Pre-Pubs already ordered

    Thanks, Rosie. I think this is expected behavior (although understandably not desirable) because "unlocked=no" is looking for resources that you don't yet own, it's not looking at whether the product is ordered or not. Since you don't own the pre-orders yet, it considers them unowned. Sorry for the trouble, I'll make note of this feature request.
    Posted to Logos.com by Celeste Fiorillo on Fri, Jan 18 2019
  • Re: Cancel Subscription

    You have your auto-renew turned off, so you won't be charged on Jan 16th. You're welcome to enjoy what Faithlife Connect has to offer until then, and it will cancel automatically at that time. If you want to continue using it after Jan 16th, you'll need to associate a billing profile and turn auto-renew back on. Let us know if you have any other questions
  • Re: Cyber Monday Deals Are Up

    [quote user="Brad"] Anyone else having issues adding the reformed expository commentary to their cart? Not showing up when I add it and then go to checkout. [/quote] I just fixed this, give it a try now! (You'll need to refresh the page.)
    Posted to General by Celeste Fiorillo on Mon, Nov 26 2018
  • Re: Can Logos show 'ACTUAL' discount rate at the product page

    [quote user="Mike Pettit"] If you do not pay for the same book twice it is misleading to treat such adjustments as a discount, as it is not a reduction to what the normal price would be but an adjustment to get to the normal price. it really does seem to be the opposite of transparent and frankly is misleading. [/quote] I understand how it would feel
    Posted to Suggestions by Celeste Fiorillo on Wed, Nov 21 2018
  • Re: Can Logos show 'ACTUAL' discount rate at the product page

    [quote user="NK"] If the tooltip behaved as the posted one, there'd be less confusion. My situation is as OP. I've got three remaining to purchase on the NIC set and I'm getting a 96% discount, when it's more like 40%. [/quote] Thanks for the reply - are you saying you'd prefer to see the % you save based on dynamic pricing and the % you save based
    Posted to Suggestions by Celeste Fiorillo on Wed, Nov 21 2018
  • Re: "Wrong" base package prices

    [quote user="fgh"]Faithlife Connect subscribers can see the library-only prices on all packages, but Verbum Now subscribers can only see the library-only prices on Verbum packages. [/quote] I clarified this in my response here: https://community.logos.com/forums/p/173801/1003632.aspx#1003632
    Posted to Logos.com by Celeste Fiorillo on Wed, Nov 21 2018
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