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  • Re: Logos.com web issues

    [quote user="Toby Steele (Faithlife)"] [quote user="JH"]see what is New to Me[/quote] I'll investigate this. [/quote] I've opened a case. It should definitely be showing. "New to You" is available on all the base package PDPs, if you want to check any of them individually: https://www.logos.com/product/81151/gold
    Posted to General by Toby Steele (Faithlife) on Tue, Sep 20 2016
  • Re: Logos.com web issues

    [quote user="JH"]I still cannot compare base packages[/quote] I'm not reproing this in any desktop browser. Are you using a mobile device or tablet? If so, can you please let us know the browser you're using? [quote user="JH"]see what is New to Me[/quote] I'll investigate this.
    Posted to General by Toby Steele (Faithlife) on Tue, Sep 20 2016
  • Re: Searching forums from web apps is failing

    [quote user="David A Egolf"]I'm beginning to believe that it is something to do with my account.[/quote] David, what happens if you sign into the forums and search with an incognito or private window?
    Posted to Logos.com by Toby Steele (Faithlife) on Wed, Aug 17 2016
  • Re: Searching forums from web apps is failing

    Gentlemen-- I've been testing on multiple browsers on Mac, PC, and different flavors of mobile. So far, I've been unable to reproduce. Is there anything more you can tell me about the kind of search terms you're using (including any punctuation)? Also, if you could let me know if you're attempting searches from the forum list page, from an individual
    Posted to Logos.com by Toby Steele (Faithlife) on Wed, Aug 17 2016
  • Re: New Methodist & Wesleyan Base Packages now available!

    [quote user="Ben Amundgaard"]Do you mean on /compare?[/quote] [quote user="SineNomine"] Yes. Edit: At present, the tool works, but the M&W packages are listed as though they were W&M packages, and the compare link (result given above) on the M&W pages is broken.[/quote] We're working on this and the /get-6 problem. In the meantime, https://www.logos
    Posted to Methodist & Wesleyan Products by Toby Steele (Faithlife) on Fri, May 13 2016
  • Re: BUG:Cannot login to Faithlife TV

    Thanks for the info, Mike. I've opened a case to investigate.
    Posted to Faithlife TV by Toby Steele (Faithlife) on Fri, Apr 1 2016
  • Re: BUG:Cannot login to Faithlife TV

    Mike, what browser and OS are you using? I've had no difficulty signing in at faithlifetv.com thus far, even on mobile browsers.
    Posted to Faithlife TV by Toby Steele (Faithlife) on Fri, Apr 1 2016
  • Re: Product Pages: Empty popup & oversized page preview

    Hi, Kenute--I checked https://www.logos.com/product/2265/nelsons-new-illustrated-bible-commentary , and I'm not replicating what you describe in any desktop browser. Are you still experiencing the problem?
    Posted to Logos.com by Toby Steele (Faithlife) on Fri, Mar 11 2016
  • Re: "Mailing Lists" page not working for 2nd straight day

    Hi, Donnie-- Thanks for the report. We're actively working to have service restored to this page ASAP.
    Posted to Logos.com by Toby Steele (Faithlife) on Fri, Feb 19 2016
  • Re: Issue with Matt Chandler's book on marriage

    Jacky, have you tried running the "Update Resources" command? That should prompt the desktop software to recheck for resources that haven't downloaded. If you still have problems, please feel free to give our Customer Support department a call. The number is 1-800-875-6467.
    Posted to Logos.com by Toby Steele (Faithlife) on Mon, Jan 18 2016
  • Re: Verbum Gift Card

    Thanks for the feedback, everyone. [quote user="Toby Steele (Faithlife)"]I'm not sure if we plan to feature search results for individual resource titles when they're exclusively sold in collections. I've asked about it and will let you know what I hear.[/quote] This is part of future plans. I have no ETA at this current time.
    Posted to General by Toby Steele (Faithlife) on Wed, Jan 6 2016
  • Re: Verbum Gift Card

    fgh, thank you for your feedback. [quote user="fgh"]Neither Floyd nor I could find the collection with By What Authority? in it — and I even knew it existed.[/quote] I'm not sure if we plan to feature search results for individual resource titles when they're exclusively sold in collections. I've asked about it and will let you know what I hear. [quote
    Posted to General by Toby Steele (Faithlife) on Tue, Jan 5 2016
  • Re: Verbum Gift Card

    [quote user="fgh"]The search function on verbum.com is horrible![/quote] fgh, can you please elaborate? How can we better improve the search functionality on verbum.com? What search techniques do you use on logos.com that seem to fail on verbum? Any suggestions you can provide will be appreciated.
    Posted to General by Toby Steele (Faithlife) on Mon, Jan 4 2016
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