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  • Re: Logos 7 not functioning any more

    Hello Sandra, We apologize that your software is not functioning currently! We would love to assist you and get your software back up and running again. If you could provide us a screenshot of the error and or some logs from Logos it would be greatly appreciated! Here is how you collect the logs from Logos: https://www.logos.com/support/windows/report
    Posted to Accessibility by Jake Silva on Fri, Jul 14 2017
  • Re: Highlights messed up since today ...

    Yann, If re-indexing is not resolving the issue there might be an issue with your sync folder on that particular device and you might need to delete your documents folder within your Logos installation and re-sync. Either way I would recommend giving us a call so that we can connect to your machine and provide advanced troubleshooting.
    Posted to Logos 7 by Jake Silva on Fri, Jul 14 2017
  • Re: Crash of the Home Page

    Hello Scott, from the look of your logs you are still crashing on the RCL. There is a resolution for this issue and it will be solved in version 7.8 which should be shipping soon. Please make sure your software is set to automatically download updates from midnight-midnight and open the software to a blank layout until the next update is available.
    Posted to Logos 7 by Jake Silva on Fri, Jul 14 2017
  • Re: Sorry. Not Solved ---- Changing the default Speech to Text voice in Win 10 does not change in Logos 7

    Hello Rodney, I was able to replicate the same issue on several machines. We will be looking into this issue further! -Jake
    Posted to Logos 7 by Jake Silva on Sat, Dec 10 2016
  • Re: Cost of Full Feature Set coming from older versions of Logos

    Hi Bruce! It sounds like you have a bit to consider before making your decision. Keep in mind that we will never make you purchase anything that you have already purchased from us so when Logos 8 eventually releases, if you choose to get the Full Feature Set, you will only pay for what is new. Keeping that in mind, a Logos Now Membership is not just
    Posted to Logos 7 by Jake Silva on Thu, Aug 25 2016
  • Re: Logos Pro page trashed in Firefox/Win 10 after L7 release

    Hi Martha! You are right on the money. This page should not look this way and I have been able to replicate this effect on Fire Fox here. We will take a look at the page and get it back to working order. In the mean time it looks like it works fine in Chrome. Thanks for pointing this out!
    Posted to Logos 7 by Jake Silva on Thu, Aug 25 2016
  • Re: Starter Set or Full Feature Set?

    Hi Frank thanks for the question! We are sorry that the upgrade process is overly confusing and we are working on simplifying the process. You are correct in saying that you do not need to purchase a new library. If you are just looking for the new features and already have a great library you have three options: Option 1: Starter Feature Set This option
    Posted to Logos 7 by Jake Silva on Thu, Aug 25 2016
  • Re: Error installing Logos 7

    Hi Bryan, We'd love to assist you! I'll be contacting you via private message.
    Posted to Logos 7 by Jake Silva on Thu, Aug 25 2016
  • Re: Customize Secondary display for lower third streaming

    Hello Damion, is this lower third an overlay on top of a video feed? If this is the case, I would recommend sending the slides to the secondary output as an overlay, unless you do not want the backgrounds to show up in the lower third overlay. If that is the case I would send the confidence signal, and you can configure what shows up on your confidence
    Posted to Proclaim: Church Presentation Software by Jake Silva on Sat, Jul 23 2016
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