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Hello, Shea -- Allow me to apologize for the delayed response. The "MySongs" collection belongs to the Presentation Team. I see that you are a member of just one Presentation Team, I would assume that is the one at you new location. I will bump you an email so we can locate the original group. Best regards, Brian Burkhart - Support@Faithlife.com Faithlife
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Hello, Jacob -- I'm sorry for the frustration caused by a crashing Proclaim. I will send you an email so that we can connect to help you diagnose this. Best regards, Brian Burkhart - Support@Faithlife.com Faithlife - Technical Support Representative, Church Products Phone:888-634-2038 Our Church Product support team is available from 6am-6pm (Pacific
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Hi, Chris -- I just emailed to you those instructions.
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Hello, James -- I will email you instructions momentarily.
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Hello, Pastor Larry and Kristie -- Our most efficient path to troubleshooting this is two steps: 1) Confirm that your login credentials are working at songselect.ccli.com. 2) If those work as expected, Remove the link you had established within Proclaim. The re-link your Song Select account. Please let us know if that does not resolve your problem to
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Thank you, Gentlemen -- We appreciate your feedback. I will be certain to pass it on to those who work with the Media.
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Hello, John -- I am sorry that you are experiencing this frustration. Especially not being able to get to the free Ebooks -- that would give me heartburn! I will dig into this and get things working again for you. I will keep you up to date with our progress. Best regards, Brian Burkhart Technical Support Representative, Church Products
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Hello, Triple 7 Administrator -- https://support.faithlife.com/hc/en-us/articles/360007376311-Digital-Signage-FAQ Some items play, such as group upload, ProMedia and Partner Media. Neither Motion backgrounds nor video input into Proclaim will show in Digital Signage.
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Hello, Brendon -- I'm sorry for the continued frustration. Our Developers continue to dig into this issue. At this point, indications suggest that there may be a Time Zone component to the issue. We will continue to investigate and will keep you up to date with whatever gets uncovered. Best regards, Brian Burkhart - Support@Faithlife.com Faithlife
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Hello, Benjamin -- I've passed this to our developers who confirmed that at present there is no ability to go back beyond a year with the reporting function. They were a little curious about the request as we understood that the reporting period/frequency for CCLI is every six months. Is there a particular reason that you need to go back past a year
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Hello, Benjamin -- I'm sorry for the lack of response for your query... I am not certain that we have a way to go back beyond a year with the reporting function. I will double check on that and will let you know what I uncover. Best regards, Brian Burkhart - Support@Faithlife.com Faithlife - Technical Support Representative, Church Products
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Hello, Mike -- I can bump you some information about this. It will come to your email. Best regards, Brian Burkhart - Support@Faithlife.com Faithlife - Technical Support Representative, Church Products Technical Support Phone: 888-634-2038 Our Church Product support team is available from 6am-6pm (Pacific Time), seven days a week!
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Hello, Tara -- I just emailed you some information about this. Do not hesitate to let us know if you've any questions or concerns! Best regards, Brian Burkhart - Support@Faithlife.com Faithlife - Technical Support Representative, Church Products Phone:888-634-2038 Our Church Product support team is available from 6am-6pm (Pacific Time), seven days a
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Hello, tczinder -- We're sorry for the frustration and inconvenience... Our developers are working on a fix and should have it out shortly. Brian Burkhart - Support@Faithlife.com Faithlife - Technical Support Representative, Church Products Phone: 888-634-2038 Our Church Product support team is available from 6am-6pm (Pacific Time), seven days a week
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Hello, Madison -- I'm sorry for the frustration and for the delay in a response... Would you happen to know if there are any Windows updates pending for your computer? Update 1909 may not yet be on your computer. It's presence may be quite useful for getting the Navigation function correct. Once you have that update in place, please let us know if you
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Hello, Brendon -- that's a good question. I confirmed that the suggested Presentation will be the one with the most future day as opposed to the nearest date. You should not hesitate to get back to us should you have any further concerns or questions!
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Hello, Drew -- The full version of Proclaim may be downloaded from proclaim.faithlife.com. Are you trying to download/install the remote app on a laptop? The Proclaim remote application is available for mobile devices such as tablets and smart phones.
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Hello, Mike, Myke and Brendon -- These Forums are watched along with the Faithlife.com for all questions and concerns. We apologize if it has appeared to be otherwise. Mike -- I get the same results in searching for a Pentecost countdown. I will have to check with our Media Team for their insights.
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Hello, Jorge -- I would make certain you are using the Connect by WiFi approach as outlined here: https://support.faithlife.com/hc/en-us/articles/360007376411-Troubleshooting-Proclaim-Remote-Issues Should you still experience difficulties, getting us log files from both the computer and the iPhone/iPad would be helpful to us as we try to diagnose the
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Hello, Justin -- You may assemble your Presentation contents under your account. Then click on File >> Backup Presentation. That will save a local copy on your computer -- it might be wise to give it a self-referencing name such as JustinsSermon or some such moniker. You may copy that to a thumb drive and carry it with you to the other church