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  • Re: Flicker Problems

    Thank you for the update Jordan. We are anxiously awaiting a solution. Have a wonderful weekend! Craig
    Posted to Faithlife Proclaim by Craig D'Ambrosio on Fri, Aug 23 2019
  • Re: Flicker Problems

    Hello Jason, I had a productive web meeting with Justin from Tech Support last night and we were able to reproduce the problem on his PC which is a huge step toward getting them to fix the issue. I am very hopeful that the development team can now locate the cause and fix it. Let's pray that a patch is released very soon! Craig
    Posted to Faithlife Proclaim by Craig D'Ambrosio on Thu, Aug 15 2019
  • Re: Flicker Problems

    Hello Jordan, I am able to reproduce the issue while OnAir (connected to external monitor) and while in Preview (not OnAir). OnAir Example: https://drive.google.com/file/d/1IrZ8JGJMwReyrBKClf5hDRjf_G5CiyMd/view?usp=sharing Preview Example: https://drive.google.com/file/d/1VqFqPSIOGplm0Y76IDJcpFv-TYUn4Hi4/view?usp=sharing Thank You! Craig
    Posted to Faithlife Proclaim by Craig D'Ambrosio on Mon, Aug 12 2019
  • Re: Flicker Problems

    Hello Michael, Thank you for the response. I installed the K-Lite Codec Pack Full and rebooted. The video flicker is still present and unchanged. I greatly appreciate your interest in helping find a solution. Craig
    Posted to Faithlife Proclaim by Craig D'Ambrosio on Mon, Aug 12 2019
  • Re: Video Flicker

    Hi Justin, Thank you for the post. Yes, all three computers I tested had discrete video cards. I would never purchase a computer with integrated video. I installed a high end graphics card to eliminate the suspicion that the issue is caused by the video card. Craig
    Posted to Faithlife Proclaim by Craig D'Ambrosio on Sat, Aug 10 2019
  • Re: Flicker Problems

    Hello Jordan, Thank you for your prompt response. I will answer your questions in the order posed. Is that video one you could send me or put in that google drive? The video(s) we are using are all from Proclaim Media, nothing custom. Here is another link to a screen capture from last month https://drive.google.com/file/d/1IrZ8JGJMwReyrBKClf5hDRjf_G5CiyMd
    Posted to Faithlife Proclaim by Craig D'Ambrosio on Fri, Aug 9 2019
  • Video Flicker

    I am experiencing a very frustrating issue with Proclaim Video Loops and I hope someone can help. Whenever a video background loops during a slide transition (typically every 30 seconds or so) the background will go black then start again at the beginning. If I just let the video sit and loop continuously without changing slides the loop transitions
    Posted to Faithlife Proclaim by Craig D'Ambrosio on Fri, Aug 9 2019
  • Video Loop Flicker

    I am experiencing the same issue on three computers. All of them are high powered i7 processors 16GB mem, 512SSD and I even put a gaming graphics card in one of them. Here are the specs on my main presentation computer: DELL OptiPlex 7050 Quad Core i7 6700 3.4Ghz 16GB DDR4 RAM 512GB SSD Hard Drive NVIDIA GEFORCE GTX 1650 OC 4GB GDDR5 128-Bit GPU Windows
    Posted to Faithlife Proclaim by Craig D'Ambrosio on Fri, Aug 9 2019
  • Re: Flicker Problems

    I am experiencing the same issue on three computers. All of them are high powered i7 processors 16GB mem, 512SSD and I even put a gaming graphics card in one of them. Here are the specs on my main presentation computer: DELL OptiPlex 7050 Quad Core i7 6700 3.4Ghz 16GB DDR4 RAM 512GB SSD Hard Drive NVIDIA GEFORCE GTX 1650 OC 4GB GDDR5 128-Bit GPU Windows
    Posted to Faithlife Proclaim by Craig D'Ambrosio on Fri, Aug 9 2019
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