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Hi Mike, No, I wasn't able to find anything. I tried for quite awhile without being able to reproduce it, but I'll make a note to revisit this issue this week.
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Thanks for the feedback Mike. We'll definitely keep that in mind.
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Hi Mike, I'm sorry we missed this. We need to do better at keeping this updated , and we're trying to figure out what happened. We'll have this updated soon, probably next week.
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Hi Eiric, I'm sorry for the trouble. Did you happen to try opening and closing Proclaim? I just checked your subscriptions and it looks like everything is fine there, so there could have been some kind of error applying the subscription to your Proclaim installation. We'll investigate this here and see if we can reproduce the problem.
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Ah, I can see it in your presentation. It's odd though, I can't get it to happen when do the same thing in my presentation. I'll take a closer look, hopefully we can figure out what's up.
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Hi Mike, I'm sorry you didn't get a response. I just tried this here and didn't get the same thing you did, but we'll investigate further. I'm curious if changing the translation makes a difference. You'll lose all your emphasis text for the item, but depending on how much you have it might be worth a try.
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Sorry for the disruption, and thanks for the report. We see the same thing as you do on Mac (the timer still shows on Windows) and are looking into a fix.
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Hi Kevin, Someone on the Faithlife team has to do this, so a list of instructions wouldn't help anyone much. We do have plans to support this in the future, but I can't tell you when they'll be put into action.
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Hi Dee, I'm sorry you're having trouble. Can you please go to the Help menu in Proclaim and submit your log files? I'll have someone reach out when we've got an idea of what's going on.
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Hi David, Someone at Faithlife will have to help with this, so a list of steps probably wouldn't be helpful. I'm happy to get your file for you, though. I'll follow up with you via email.
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Hi Colin, I just ran a test and saw the same thing. The integration here should be better. I'll do some investigation and post back when I know more.
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Hi Jeff, Unfortunately this isn't something that can be done in Proclaim, so a list of steps probably wouldn't be helpful. We do have tentative plans to add this functionality, but I can't give you a time frame.
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Sure thing, I just sent you a email.
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Hi Stephen, Sorry you're having trouble. Make sure you've installed any pending updates. OS Build and Version ( Windows 10 2004 or Catalina 10.15.7 are the most recent). If you are on Windows I would check to make sure your Windows Media Player is up to date as well: https://support.microsoft.com/en-us/help/17615/ windows - media - player -12 If you
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We've just heard back from SongSelect. This issue was widespread a couple weeks ago and mostly fixed for last weekend, but they still had a few issues during peak load hours. We'll keep you posted with further developments.
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SongSelect just let us know that they were indeed having issues. It was really bad a couple weekends ago and mostly fixed, but this weekend they still had trouble during peak load hours. We'll let you know of any future developments.
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Hi Ryan, thanks for the report. This is an issue with the SongSelect service that Proclaim uses. It was widespread a couple weeks ago and mostly fixed for last weekend, but they still had a few issues during peak load hours. We've reached out to them and will keep you posted with any developments.
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Hi Shalonda, I just sent you an email.
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Hi Michael, are you still having trouble with this? As far as we can tell it's an issue with the SongSelect service Proclaim uses. We got lots of reports last week and reached out to CCLI, and while we've not heard back it seemed to be better this weekend.
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We've gotten a number of reports of this and it appears to be an issue with the SongSelect service that Proclaim uses. We've reached out to them to see what's going on and will let you know of any further developments.