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  • Re: Purchased book not being added + empty promises from customer support

    Thanks everyone for your thoughts and comments! 5.2a Service Release 7 (5.2.1.0171) fixed the problem. It also updated five other books in my library that apparently weren't updating previously. Kudos to the Tech Support people for identifying and fixing this issue, and for your clear and thoughtful responses. The folk in Customer Support could stand
    Posted to Logos 5 by Martin YK Lee on Thu, Jul 10 2014
  • Purchased book not being added + empty promises from customer support

    I purchased "A Short History of the Georgian Church" and received an email on 24th June indicating that the book was ready to be downloaded. I attempted to download it, but it did not show up in my library. I was using Logos 4 at the time. I contacted Logos Customer Support on 27 June, and was asked to try the "Update Resources" command, which did not
    Posted to Logos 5 by Martin YK Lee on Wed, Jul 9 2014
  • Re: Bug: Cannot select text in Text Comparison?

    Thanks Melissa! I'll wait patiently for the bug to be fixed. And thank you all at Logos for your hard work, making a great product even better!
    Posted to Logos 4 by Martin YK Lee on Wed, Oct 13 2010
  • Re: Cannot select text in Text Comparison?

    Thanks for the suggestion; done!
    Posted to Logos 4 by Martin YK Lee on Mon, Oct 11 2010
  • Bug: Cannot select text in Text Comparison?

    Hi, I'm using Logos 4.1 SR-3 (v4.10.4.5986). In this latest version, I can no longer select text in the Text Comparison window (I usually select the texts to copy to MS Word for my study). Is this an intended feature or a bug? I can still copy the texts using Ctrl-P (Print/Export) -> Clipboard, though that's a few extra steps. Also, is there some way
    Posted to Logos 4 by Martin YK Lee on Mon, Oct 11 2010
  • Re: Indexer keeps crashing since last update.

    Hi Dave, Thanks for your reply! I confirm that my backup was 4.0b SR-2 (4.02.3.8750). I didn't do a complete overwrite; to save time I only restored those files that had an older date/time signature. These were files located in: Update Manager, History Manager, KeyLink Manager, Library Catalog, Download Manager, Statistics, Install, Users, LocalUserPreferences
    Posted to Logos 4 by Martin YK Lee on Mon, May 17 2010
  • Re: Indexer keeps crashing since last update.

    Thanks for all the help and suggestions! I've managed to fix the problem, by restoring my Logos files from a backup I made 2 weeks earlier. I overwrote whatever files had been changed since the backup -- which turned out to be almost all files and folders, apart from my resource files! After that, Logos started normally and detected an update. I have
    Posted to Logos 4 by Martin YK Lee on Sun, May 16 2010
  • Re: Indexer keeps crashing since last update.

    Hello Richard, thank you for your help and information! Unfortunately I've tried both your suggestions (deleting both index folders, plus the "rebuild Bible index" command), but no success... Still returning the same problem with the indexer, and no updates found, though Logos is still starting up...
    Posted to Logos 4 by Martin YK Lee on Fri, May 14 2010
  • Re: Indexer keeps crashing since last update.

    Hello Melissa, Thanks for the super-fast response! This is the first time I've had trouble updating the software. My network connection and ISP have been the same for ages. I'm using Eset Smart Security 4, but it's set to allow all in- and outbound traffic for Logos, and ESS4 will check with me if there are any other (unrecognized) network requests
    Posted to Logos 4 by Martin YK Lee on Fri, May 14 2010
  • Re: Indexer keeps crashing since last update.

    Hello everyone! I'm having the same problem with the indexing. A few days ago, Logos (I'm using 4.0b SR-2 (4.02.3.8750) on WinXP Pro) detected an update, and I clicked "Update Now". The updater then crashed, and subsequently typing "Update Now" returns no updates. After that, the Indexer no longer works. I've tried deleting the Library Index folder
    Posted to Logos 4 by Martin YK Lee on Fri, May 14 2010
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