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  • Re: An Open Request for help from Bradley Granger or Someone Who Can Help me

    [quote user="PetahChristian"]Have you tried contacting Technical Support?[/quote] Tech Support doesn't have special access to the servers in the way required for us to be helpful here. We will be contacting IHSA again privately for help with their particular situation. We are thinking about adding the ability to un-hide multiple resources at a time
    Posted to Logos 7 by Tommy Ball on Yesterday
  • Re: Logos won't load

    [quote user="Arletha M. King"]I have read the forum and tried holding the control key while opening Logos and still nothing happens.[/quote] Holding the Control key down before and while Logos is opening is intended to get you to the sign in screen, enable logging, and will result (if Logos opens after the sign in window) in a blank layout. If Logos
    Posted to Logos 7 by Tommy Ball on Yesterday
  • Re: Logos won't load

    [quote user="Dan Sladden"]I suspect I have the same problem. Logos 7 opens to a white screen/window.[/quote] Does it look kind of like this?
    Posted to Logos 7 by Tommy Ball on Yesterday
  • Re: OS X High Sierra 10.13.4 crash or bug

    What was the output when you ran the command we posted?
    Posted to Logos 7 by Tommy Ball on Tue, Apr 24 2018
  • Re: OS X High Sierra 10.13.4 crash or bug

    Hi Nathan, Please open Terminal application (inside Utilities folder within Applications) to run this command: sudo chmod -R 755 ~/ Try opening Logos after doing this, and if it still crashes, please copy and paste the output to this forum thread.
    Posted to Logos 7 by Tommy Ball on Tue, Apr 24 2018
  • Re: CRASH

    TimeMachine is not always a flawless process. I'm sorry you experienced that. Thanks for updating us on your progress though, Joseph.
    Posted to Logos 7 by Tommy Ball on Thu, Apr 19 2018
  • Re: CRASH

    [quote user="Joseph C. Coenen"]After transferring my information from my old iMa[/quote] Can you elaborate on this? Does this include the Logos4 folder from ~/Library/Application Support/Logos4 ?
    Posted to Logos 7 by Tommy Ball on Wed, Apr 18 2018
  • Re: Error: Unable to use slide function from within Logos 7

    Hi Melanie, Can you make sure your version of Proclaim is up to date? It should be 2.9 Our records show the last launch of it was for a version older than the latest. This article shows you how to tell whether or not Proclaim is up to date. https://support.proclaimonline.com/hc/en-us/articles/204843979-How-do-I-update-my-Proclaim-software-manually-
    Posted to Logos 7 by Tommy Ball on Wed, Apr 4 2018
  • Re: Sermon Editor not available?

    Hi William, I'm sorry for the confusion. I've contacted you via the email we have for you about this.
    Posted to Logos 7 by Tommy Ball on Wed, Mar 7 2018
  • Re: Bug 7.13 Final text obscured in Hebrew Alphabet Tutor

    Thanks for reporting this, PetahChristian. I can replicate the behavior, and have reported it. I've included a link to this thread.
    Posted to Logos 7 by Tommy Ball on Thu, Feb 22 2018
  • Re: What information do you need to track this down

    Hi MJ, I'm sorry this is happening. I can send you some instructions on how to get a ProcDump, or connect to your machine and set it up for you. I'm going to contact you offline with more information.
    Posted to Logos Desktop Beta by Tommy Ball on Tue, Feb 20 2018
  • Re: Cannot sign into the Ebooks app

    [quote user="JT (alabama24)"]Due to the sensitive nature of passwords, you are likely going to need to call FL again. The most likely scenario is that you are mistakenly entering your username or password.[/quote] This exactly. I would strongly advise thoroughly confirming the email you are using matches the email you see on your account at www.faithlife
    Posted to Faithlife Ebooks (formerly Vyrso) by Tommy Ball on Thu, Feb 15 2018
  • Re: Bug: Crash during search

    Hi Jack, I'm sorry this is happening. We'll need a special kind of log recording this crash. I'm going to reach out over email.
    Posted to Logos 7 by Tommy Ball on Thu, Feb 1 2018
  • Re: Logos 7 Freezing and Becoming Unusable

    Hi Zachary, Thank you for reaching out about the performance you're observing. There are a number of reasons Logos might not operating as quickly as you might expect. Probably the most common reason the application can become slow is if the indexer is running. If running, especially on computers using hard drives (as opposed to Sold State Drives ),
    Posted to Logos 7 by Tommy Ball on Thu, Feb 1 2018
  • Re: hyperlink

    [quote user="Richard Labelle"]How can I get a scripture link to always open in the ESV that is already active in the workplace? Thanks in advance for your help![/quote] Hi Richard, Please let me know if I'm misunderstanding something, but I believe selecting "Send hyperlinks here" from the panel menu in the ESV will do what you want.
    Posted to Logos 7 by Tommy Ball on Wed, Jan 31 2018
  • Re: Reinstallation not Upgrading

    [quote user="Dave Hooton"]I'm puzzled how you ended with old versions of Logos.[/quote] Ken, on this subject is it possible you're running older LogosSetup files that still happen to be where you download files from the internet? I would advise deleting all LogosSetup files that appear in the Downloads folder (or wherever you download files), and download
    Posted to Logos 7 by Tommy Ball on Wed, Jan 31 2018
  • Re: Logos 7 Crashes when I try to open any of my documents (notes, clippings, passage list)

    Hi Tim, I've emailed you about this.
    Posted to Logos 7 by Tommy Ball on Wed, Jan 31 2018
  • Re: BUG? Drop Down Options Get Cut Off When Collapsed

    Hi Richard, This slipped through the cracks on our side. I'm sorry. I've made sure the case is in place, and is linked to this thread. We'll update here when it is fixed, or if we need more information (which seems likely as Brandyn was able to replicate it).
    Posted to Logos 7 by Tommy Ball on Wed, Jan 31 2018
  • Re: iOS for iPad not completely sync in Sermon Editor

    [quote user="Gerard Lim"] Just sent. I noticed that others are reporting the same problem. My Samsung phone using a beta version has no problem syncing. [/quote] I'm sorry but we were unable to find the email you sent with the logs, Gerard. Can you send them again and Cc: customerservice@faithlife.com ?
    Posted to Mobile Reader Apps by Tommy Ball on Mon, Jan 29 2018
  • Re: iOS for iPad not completely sync in Sermon Editor

    Hi Gerard and Shawn, Can you send us logs of the behavior? We're trying to track down the cause, but needs logs to do so. The link below has instructions for reporting a problem like this. Thanks! https://www.logos.com/support/bible/iOS/report-problem
    Posted to Mobile Reader Apps by Tommy Ball on Tue, Jan 23 2018
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