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  • Re: 7.12 (7.12.0.0027) is Now Available

    A case is being written up to add Sermon to the context menu when right-clicking an image in the Media tool.
    Posted to Logos 7 by Tommy Ball on Yesterday
  • Re: 7.12 (7.12.0.0027) is Now Available

    [quote user="Graham Criddle"]I do have a sermon file open but I still don't see the option.[/quote] Ctrl+Drag from the Media Tool should work, but there is no option to send to sermon from the context menu in the Media tool. The send to option is in the menu toolbar.
    Posted to Logos 7 by Tommy Ball on Yesterday
  • Re: 7.12 (7.12.0.0027) is Now Available

    [quote user="Pastor Michael Huffman"] holding down the control key and right clicking on the image, still does not show me the "send to sermon" option.[/quote] You shouldn't have to right-click to bring the option up in the context menu. Holding Control/Command is just for the drag and drop feature. You're example is from the Media tool, and I too am
    Posted to Logos 7 by Tommy Ball on Yesterday
  • Re: Bug: Automatic updates hasn't been working for a long time

    Can you start Logos with logging enabled over night, and post logs in the morning? Windows | https://www.logos.com/support/windows/report-problem
    Posted to Logos 7 by Tommy Ball on Yesterday
  • Re: 7.12 (7.12.0.0027) is Now Available

    Be sure you are holding Ctrl/CMD (win/mac) for this to work. Dropping it will create an image slide in the body.
    Posted to Logos 7 by Tommy Ball on Tue, Jan 16 2018
  • Re: Bug: Automatic updates hasn't been working for a long time

    Your download between time is restricted from 1am to 7am. Logos must be open, and the computer can't already be asleep for it to download updates between those times.
    Posted to Logos 7 by Tommy Ball on Tue, Jan 16 2018
  • Re: Hang

    [quote user="Roger Cole Caven"] Thanks Tommy! I got it working now! [/quote] Great to hear, Roger. have a great rest of your day.
    Posted to Logos 7 by Tommy Ball on Mon, Jan 15 2018
  • Re: Hang

    [quote user="Roger Cole Caven"] Done tried that. Doesn't work. Logos still doesn't open [/quote] Deleting the Logos4 folder will also fix the problem. This will cause a redownload and reindex.
    Posted to Logos 7 by Tommy Ball on Mon, Jan 15 2018
  • Re: Hang

    Follow the rest of the instructions for solution 2 here https://www.logos.com/support/logos6/mac/crash .
    Posted to Logos 7 by Tommy Ball on Mon, Jan 15 2018
  • Re: Hang

    [quote user="Roger Cole Caven"]Dont have that. Only way I can get to "Library" is by "Go To Folder"...[/quote] It doesn't look like you're holding the Option key, Roger. If you hold that key down it should look like the first image under solution 2 here https://www.logos.com/support/logos6/mac/crash
    Posted to Logos 7 by Tommy Ball on Mon, Jan 15 2018
  • Re: Logos 7 crashed with the update

    Ugh. Thanks for having my back. Just an update, and I'm updating the article now, if you already see your user account in the permissions section of the information window for the Logos4 folder, click the gear icon and "Apply to enclosed items." That should force the permissions on the Logos4 folder throughout the rest of the Logos directory.
    Posted to Logos 7 by Tommy Ball on Wed, Jan 10 2018
  • Re: Logos 7 crashed with the update

    Hello Pedro, Solution 2 here should fix the problem. https://www.logos.com/support/logos6/mac/crash
    Posted to Logos 7 by Tommy Ball on Wed, Jan 10 2018
  • Re: Course Tool Continually Crashes while go through LA151

    [quote user="Keith Pang"]Hey Tommy, so I open the course via the course tool. Then a screen "you don't have a license to view this resource" pops up...then I hit continue to advance in the course and it crashes each time. [/quote] I thought that might be it. I've got a case with dev about this. I'll add a link to this thread.
    Posted to Logos 7 by Tommy Ball on Thu, Jan 4 2018
  • Re: Copying from the exegetical guide to a word document

    Hi Georgi, We've got a UserVoice page you can make this suggestion on. https://logos.uservoice.com/forums/42823-logos-bible-software-7
    Posted to Logos 7 by Tommy Ball on Thu, Jan 4 2018
  • Re: Course Tool Continually Crashes while go through LA151

    [quote user="Keith Pang"] Course Tool Continually Crashes while go through LA151 [/quote] I'm sorry this is happening, Keith. Can you describe what you do just before the crash? We've had a report of crashing when closing panels that open when clicking an unlicensed book link (a link with a padlock next to it).
    Posted to Logos 7 by Tommy Ball on Thu, Jan 4 2018
  • Re: not syncing

    Hi Stephen, I think I might know what what sync is having problems with. Follow the instructions below and let us know what happens. Right-click the Logos icon and select "Properties". Click the "Open File Location" button. Navigate to Documents\3f5sgdmu.rsw\ Move the "VisualMarkup" folder to your desktop. Restart Logos. Post new logs if the behavior
    Posted to Logos 7 by Tommy Ball on Fri, Dec 22 2017
  • Re: Pinned Start Menu Logos app fails to launch Logos 7

    [quote user="Ask Mr. Religion"] What exactly is the interference caused by Advanced System Care? [/quote] I'm not sure. We're not the only application it negatively impacted though.
    Posted to Logos 7 by Tommy Ball on Thu, Dec 21 2017
  • Re: Double finger scroll no longer scrolls as expected

    It seems someone else has been able to replicate this behavior with newer versions of the application. We've got a case written up for it and are investigating. Thank you for reporting it!
    Posted to Mobile Reader Apps by Tommy Ball on Thu, Dec 21 2017
  • Re: Double finger scroll no longer scrolls as expected

    [quote user="Chad Dukes"]Two-finger scrolling rapidly (and uncontrollably) moves by pages and not lines. Running Logos 6.0.1 on Pixel w/ Oreo 8.1.0. [/quote] Hi Chad, I'm sorry for the problem with scrolling. The current version of Logos is 6.0.3. Can you confirm you've got that installed (from home tap the button with three lines in the top-left) and
    Posted to Mobile Reader Apps by Tommy Ball on Wed, Dec 20 2017
  • Re: Pinned Start Menu Logos app fails to launch Logos 7

    Hello Mr.Religion, Do you have a piece of software on your computer called "Advanced System Care" created by IOBit software? If you do, you can work around it by doing the following: Right-click the Logos icon on the desktop (or from the location you have found it in your user directory). Click Troubleshoot compatibility. Choose "Try recommended settings
    Posted to Logos 7 by Tommy Ball on Fri, Dec 15 2017
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