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  • Re: 7.17 (7.17.0.0020) is Now Available

    [quote user="Dan Francis"] Model Name: MacBook Pro[/quote] What model year? I'm sorry you experienced that glitch, but I'm glad it's working as expected now.
    Posted to Logos 7 by Tommy Ball on Wed, Aug 22 2018
  • Re: 7.17 (7.17.0.0020) is Now Available

    [quote user="Dan Francis"]On initial start I had a blank screen[/quote] Was the whole home page blank or just most of it? Are you running on an older Mac?
    Posted to Logos 7 by Tommy Ball on Wed, Aug 22 2018
  • Re: "Setup was unable to download a required file" Logos 7

    Min Xuan had "Power Saver Mode" enabled and was getting a BITS transient error 0x80200068 .
    Posted to Logos 7 by Tommy Ball on Wed, Aug 22 2018
  • Re: BUG in library slowing things down???

    I'm not sure if you're familiar with Reddit.com, but there is a section dedicated to people posting PC hardware sales. You can sort it by hardware type. I've sorted it by SSD. https://www.reddit.com/r/buildapcsales/search?q=SSD&sort=new&restrict_sr=on&feature=legacy_search There is a website called PCPartpicker.com that people use to spec
    Posted to Logos Desktop Beta by Tommy Ball on Wed, Jul 25 2018
  • Re: BUG: Hebrew Course->Passage Guide CRASH

    Thanks, Dusty. I've passed these on to development.
    Posted to Logos 7 by Tommy Ball on Mon, Jul 23 2018
  • Re: BUG: Hebrew Course->Passage Guide CRASH

    Hi Dusty, Can you enable logging, replicate the behavior, and post logs for us? It seems the behavior Brandyn ran into was a result of a known bug, and likely the result of something different than you are experiencing. The instructions KS4J posted should suffice for getting the log files.
    Posted to Logos 7 by Tommy Ball on Fri, Jul 20 2018
  • Re: Crash - Passage guide crashes Logos 7 on Mac

    Hi Bryan, We suspect you may have a corrupted index. Let's try reindex overnight and see if that resolves the behavior. Open Logos with logging enabled ( Windows / Mac ) Click the "Command" box at the top of the window. Enter the command: " Rebuild Index " and hit the Enter key.
    Posted to Logos 7 by Tommy Ball on Fri, Jul 20 2018
  • Re: BUG: Hebrew Course->Passage Guide CRASH

    Hi Dusty, Can you rebuild your index overnight and see if that resolves this crash? Open Logos with logging enabled. Click the "Command" box at the top of the window. Enter the command: " Rebuild Index " and hit the Enter key.
    Posted to Logos 7 by Tommy Ball on Fri, Jul 20 2018
  • Re: BUG: Synch Failures

    Hi Jack, I do not have a resolution for you at this moment, but I can confirm that despite the error message sync should still be occurring for changes to your documents, and when you create new documents. I didn't want you to think that nothing was syncing since you saw that message.
    Posted to Logos 7 by Tommy Ball on Thu, Jul 19 2018
  • Re: Synchronization Problem

    HI Michael, I'm going to email you a possible solution.
    Posted to Logos 7 by Tommy Ball on Thu, Jul 19 2018
  • Re: Logos continually crashing when I try to open a resource.

    Can you post a log of Logos crashing when opening a different book? I want to compare the two.
    Posted to Logos 7 by Tommy Ball on Tue, Jul 3 2018
  • Re: Logos continually crashing when I try to open a resource.

    Hi Randolph, I'm sorry Logos is crashing. Does it crash when you open only the one book, or does it crash when opening other books as well?
    Posted to Logos 7 by Tommy Ball on Tue, Jul 3 2018
  • Re: An Open Request for help from Bradley Granger or Someone Who Can Help me

    [quote user="PetahChristian"]Have you tried contacting Technical Support?[/quote] Tech Support doesn't have special access to the servers in the way required for us to be helpful here. We will be contacting IHSA again privately for help with their particular situation. We are thinking about adding the ability to un-hide multiple resources at a time
    Posted to Logos 7 by Tommy Ball on Wed, May 23 2018
  • Re: Logos won't load

    [quote user="Arletha M. King"]I have read the forum and tried holding the control key while opening Logos and still nothing happens.[/quote] Holding the Control key down before and while Logos is opening is intended to get you to the sign in screen, enable logging, and will result (if Logos opens after the sign in window) in a blank layout. If Logos
    Posted to Logos 7 by Tommy Ball on Wed, May 23 2018
  • Re: Logos won't load

    [quote user="Dan Sladden"]I suspect I have the same problem. Logos 7 opens to a white screen/window.[/quote] Does it look kind of like this?
    Posted to Logos 7 by Tommy Ball on Wed, May 23 2018
  • Re: OS X High Sierra 10.13.4 crash or bug

    What was the output when you ran the command we posted?
    Posted to Logos 7 by Tommy Ball on Tue, Apr 24 2018
  • Re: OS X High Sierra 10.13.4 crash or bug

    Hi Nathan, Please open Terminal application (inside Utilities folder within Applications) to run this command: sudo chmod -R 755 ~/ Try opening Logos after doing this, and if it still crashes, please copy and paste the output to this forum thread.
    Posted to Logos 7 by Tommy Ball on Tue, Apr 24 2018
  • Re: CRASH

    TimeMachine is not always a flawless process. I'm sorry you experienced that. Thanks for updating us on your progress though, Joseph.
    Posted to Logos 7 by Tommy Ball on Thu, Apr 19 2018
  • Re: CRASH

    [quote user="Joseph C. Coenen"]After transferring my information from my old iMa[/quote] Can you elaborate on this? Does this include the Logos4 folder from ~/Library/Application Support/Logos4 ?
    Posted to Logos 7 by Tommy Ball on Wed, Apr 18 2018
  • Re: Error: Unable to use slide function from within Logos 7

    Hi Melanie, Can you make sure your version of Proclaim is up to date? It should be 2.9 Our records show the last launch of it was for a version older than the latest. This article shows you how to tell whether or not Proclaim is up to date. https://support.proclaimonline.com/hc/en-us/articles/204843979-How-do-I-update-my-Proclaim-software-manually-
    Posted to Logos 7 by Tommy Ball on Wed, Apr 4 2018
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