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  • Re: BUG: Hebrew Course->Passage Guide CRASH

    Hi Dusty, Can you enable logging, replicate the behavior, and post logs for us? It seems the behavior Brandyn ran into was a result of a known bug, and likely the result of something different than you are experiencing. The instructions KS4J posted should suffice for getting the log files.
    Posted to Logos 7 by Thomas Ball on Fri, Jul 20 2018
  • Re: Crash - Passage guide crashes Logos 7 on Mac

    Hi Bryan, We suspect you may have a corrupted index. Let's try reindex overnight and see if that resolves the behavior. Open Logos with logging enabled ( Windows / Mac ) Click the "Command" box at the top of the window. Enter the command: " Rebuild Index " and hit the Enter key.
    Posted to Logos 7 by Thomas Ball on Fri, Jul 20 2018
  • Re: BUG: Hebrew Course->Passage Guide CRASH

    Hi Dusty, Can you rebuild your index overnight and see if that resolves this crash? Open Logos with logging enabled. Click the "Command" box at the top of the window. Enter the command: " Rebuild Index " and hit the Enter key.
    Posted to Logos 7 by Thomas Ball on Fri, Jul 20 2018
  • Re: BUG: Synch Failures

    Hi Jack, I do not have a resolution for you at this moment, but I can confirm that despite the error message sync should still be occurring for changes to your documents, and when you create new documents. I didn't want you to think that nothing was syncing since you saw that message.
    Posted to Logos 7 by Thomas Ball on Thu, Jul 19 2018
  • Re: Synchronization Problem

    HI Michael, I'm going to email you a possible solution.
    Posted to Logos 7 by Thomas Ball on Thu, Jul 19 2018
  • Re: Logos continually crashing when I try to open a resource.

    Can you post a log of Logos crashing when opening a different book? I want to compare the two.
    Posted to Logos 7 by Thomas Ball on Tue, Jul 3 2018
  • Re: Logos continually crashing when I try to open a resource.

    Hi Randolph, I'm sorry Logos is crashing. Does it crash when you open only the one book, or does it crash when opening other books as well?
    Posted to Logos 7 by Thomas Ball on Tue, Jul 3 2018
  • Re: An Open Request for help from Bradley Granger or Someone Who Can Help me

    [quote user="PetahChristian"]Have you tried contacting Technical Support?[/quote] Tech Support doesn't have special access to the servers in the way required for us to be helpful here. We will be contacting IHSA again privately for help with their particular situation. We are thinking about adding the ability to un-hide multiple resources at a time
    Posted to Logos 7 by Thomas Ball on Wed, May 23 2018
  • Re: Logos won't load

    [quote user="Arletha M. King"]I have read the forum and tried holding the control key while opening Logos and still nothing happens.[/quote] Holding the Control key down before and while Logos is opening is intended to get you to the sign in screen, enable logging, and will result (if Logos opens after the sign in window) in a blank layout. If Logos
    Posted to Logos 7 by Thomas Ball on Wed, May 23 2018
  • Re: Logos won't load

    [quote user="Dan Sladden"]I suspect I have the same problem. Logos 7 opens to a white screen/window.[/quote] Does it look kind of like this?
    Posted to Logos 7 by Thomas Ball on Wed, May 23 2018
  • Re: OS X High Sierra 10.13.4 crash or bug

    What was the output when you ran the command we posted?
    Posted to Logos 7 by Thomas Ball on Tue, Apr 24 2018
  • Re: OS X High Sierra 10.13.4 crash or bug

    Hi Nathan, Please open Terminal application (inside Utilities folder within Applications) to run this command: sudo chmod -R 755 ~/ Try opening Logos after doing this, and if it still crashes, please copy and paste the output to this forum thread.
    Posted to Logos 7 by Thomas Ball on Tue, Apr 24 2018
  • Re: CRASH

    TimeMachine is not always a flawless process. I'm sorry you experienced that. Thanks for updating us on your progress though, Joseph.
    Posted to Logos 7 by Thomas Ball on Thu, Apr 19 2018
  • Re: CRASH

    [quote user="Joseph C. Coenen"]After transferring my information from my old iMa[/quote] Can you elaborate on this? Does this include the Logos4 folder from ~/Library/Application Support/Logos4 ?
    Posted to Logos 7 by Thomas Ball on Wed, Apr 18 2018
  • Re: Error: Unable to use slide function from within Logos 7

    Hi Melanie, Can you make sure your version of Proclaim is up to date? It should be 2.9 Our records show the last launch of it was for a version older than the latest. This article shows you how to tell whether or not Proclaim is up to date. https://support.proclaimonline.com/hc/en-us/articles/204843979-How-do-I-update-my-Proclaim-software-manually-
    Posted to Logos 7 by Thomas Ball on Wed, Apr 4 2018
  • Re: Sermon Editor not available?

    Hi William, I'm sorry for the confusion. I've contacted you via the email we have for you about this.
    Posted to Logos 7 by Thomas Ball on Wed, Mar 7 2018
  • Re: Bug 7.13 Final text obscured in Hebrew Alphabet Tutor

    Thanks for reporting this, PetahChristian. I can replicate the behavior, and have reported it. I've included a link to this thread.
    Posted to Logos 7 by Thomas Ball on Thu, Feb 22 2018
  • Re: What information do you need to track this down

    Hi MJ, I'm sorry this is happening. I can send you some instructions on how to get a ProcDump, or connect to your machine and set it up for you. I'm going to contact you offline with more information.
    Posted to Logos Desktop Beta by Thomas Ball on Tue, Feb 20 2018
  • Re: Cannot sign into the Ebooks app

    [quote user="JT (alabama24)"]Due to the sensitive nature of passwords, you are likely going to need to call FL again. The most likely scenario is that you are mistakenly entering your username or password.[/quote] This exactly. I would strongly advise thoroughly confirming the email you are using matches the email you see on your account at www.faithlife
    Posted to Faithlife Ebooks (formerly Vyrso) by Thomas Ball on Thu, Feb 15 2018
  • Re: Bug: Crash during search

    Hi Jack, I'm sorry this is happening. We'll need a special kind of log recording this crash. I'm going to reach out over email.
    Posted to Logos 7 by Thomas Ball on Thu, Feb 1 2018
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