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  • Re: hyperlink

    [quote user="Richard Labelle"]How can I get a scripture link to always open in the ESV that is already active in the workplace? Thanks in advance for your help![/quote] Hi Richard, Please let me know if I'm misunderstanding something, but I believe selecting "Send hyperlinks here" from the panel menu in the ESV will do what you want.
    Posted to Logos 7 by Thomas Ball on Wed, Jan 31 2018
  • Re: Reinstallation not Upgrading

    [quote user="Dave Hooton"]I'm puzzled how you ended with old versions of Logos.[/quote] Ken, on this subject is it possible you're running older LogosSetup files that still happen to be where you download files from the internet? I would advise deleting all LogosSetup files that appear in the Downloads folder (or wherever you download files), and download
    Posted to Logos 7 by Thomas Ball on Wed, Jan 31 2018
  • Re: Logos 7 Crashes when I try to open any of my documents (notes, clippings, passage list)

    Hi Tim, I've emailed you about this.
    Posted to Logos 7 by Thomas Ball on Wed, Jan 31 2018
  • Re: BUG? Drop Down Options Get Cut Off When Collapsed

    Hi Richard, This slipped through the cracks on our side. I'm sorry. I've made sure the case is in place, and is linked to this thread. We'll update here when it is fixed, or if we need more information (which seems likely as Brandyn was able to replicate it).
    Posted to Logos 7 by Thomas Ball on Wed, Jan 31 2018
  • Re: iOS for iPad not completely sync in Sermon Editor

    [quote user="Gerard Lim"] Just sent. I noticed that others are reporting the same problem. My Samsung phone using a beta version has no problem syncing. [/quote] I'm sorry but we were unable to find the email you sent with the logs, Gerard. Can you send them again and Cc: customerservice@faithlife.com ?
    Posted to Mobile Reader Apps by Thomas Ball on Mon, Jan 29 2018
  • Re: iOS for iPad not completely sync in Sermon Editor

    Hi Gerard and Shawn, Can you send us logs of the behavior? We're trying to track down the cause, but needs logs to do so. The link below has instructions for reporting a problem like this. Thanks! https://www.logos.com/support/bible/iOS/report-problem
    Posted to Mobile Reader Apps by Thomas Ball on Tue, Jan 23 2018
  • Re: 7.12 (7.12.0.0027) is Now Available

    A case is being written up to add Sermon to the context menu when right-clicking an image in the Media tool.
    Posted to Logos 7 by Thomas Ball on Wed, Jan 17 2018
  • Re: 7.12 (7.12.0.0027) is Now Available

    [quote user="Graham Criddle"]I do have a sermon file open but I still don't see the option.[/quote] Ctrl+Drag from the Media Tool should work, but there is no option to send to sermon from the context menu in the Media tool. The send to option is in the menu toolbar.
    Posted to Logos 7 by Thomas Ball on Wed, Jan 17 2018
  • Re: 7.12 (7.12.0.0027) is Now Available

    [quote user="Pastor Michael Huffman"] holding down the control key and right clicking on the image, still does not show me the "send to sermon" option.[/quote] You shouldn't have to right-click to bring the option up in the context menu. Holding Control/Command is just for the drag and drop feature. You're example is from the Media tool, and I too am
    Posted to Logos 7 by Thomas Ball on Wed, Jan 17 2018
  • Re: Bug: Automatic updates hasn't been working for a long time

    Can you start Logos with logging enabled over night, and post logs in the morning? Windows | https://www.logos.com/support/windows/report-problem
    Posted to Logos 7 by Thomas Ball on Wed, Jan 17 2018
  • Re: 7.12 (7.12.0.0027) is Now Available

    Be sure you are holding Ctrl/CMD (win/mac) for this to work. Dropping it will create an image slide in the body.
    Posted to Logos 7 by Thomas Ball on Tue, Jan 16 2018
  • Re: Bug: Automatic updates hasn't been working for a long time

    Your download between time is restricted from 1am to 7am. Logos must be open, and the computer can't already be asleep for it to download updates between those times.
    Posted to Logos 7 by Thomas Ball on Tue, Jan 16 2018
  • Re: Hang

    [quote user="Roger Cole Caven"] Thanks Tommy! I got it working now! [/quote] Great to hear, Roger. have a great rest of your day.
    Posted to Logos 7 by Thomas Ball on Mon, Jan 15 2018
  • Re: Hang

    [quote user="Roger Cole Caven"] Done tried that. Doesn't work. Logos still doesn't open [/quote] Deleting the Logos4 folder will also fix the problem. This will cause a redownload and reindex.
    Posted to Logos 7 by Thomas Ball on Mon, Jan 15 2018
  • Re: Hang

    Follow the rest of the instructions for solution 2 here https://www.logos.com/support/logos6/mac/crash .
    Posted to Logos 7 by Thomas Ball on Mon, Jan 15 2018
  • Re: Hang

    [quote user="Roger Cole Caven"]Dont have that. Only way I can get to "Library" is by "Go To Folder"...[/quote] It doesn't look like you're holding the Option key, Roger. If you hold that key down it should look like the first image under solution 2 here https://www.logos.com/support/logos6/mac/crash
    Posted to Logos 7 by Thomas Ball on Mon, Jan 15 2018
  • Re: Logos 7 crashed with the update

    Ugh. Thanks for having my back. Just an update, and I'm updating the article now, if you already see your user account in the permissions section of the information window for the Logos4 folder, click the gear icon and "Apply to enclosed items." That should force the permissions on the Logos4 folder throughout the rest of the Logos directory.
    Posted to Logos 7 by Thomas Ball on Wed, Jan 10 2018
  • Re: Logos 7 crashed with the update

    Hello Pedro, Solution 2 here should fix the problem. https://www.logos.com/support/logos6/mac/crash
    Posted to Logos 7 by Thomas Ball on Wed, Jan 10 2018
  • Re: Course Tool Continually Crashes while go through LA151

    [quote user="Keith Pang"]Hey Tommy, so I open the course via the course tool. Then a screen "you don't have a license to view this resource" pops up...then I hit continue to advance in the course and it crashes each time. [/quote] I thought that might be it. I've got a case with dev about this. I'll add a link to this thread.
    Posted to Logos 7 by Thomas Ball on Thu, Jan 4 2018
  • Re: Copying from the exegetical guide to a word document

    Hi Georgi, We've got a UserVoice page you can make this suggestion on. https://logos.uservoice.com/forums/42823-logos-bible-software-7
    Posted to Logos 7 by Thomas Ball on Thu, Jan 4 2018
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