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  • Re: Crash

    Glad to help, Pedro and Joe!
    Posted to Logos 7 by Tommy Ball on Fri, Dec 15 2017
  • Re: crach

    I believe the top post in this thread will help you, Paschoal.
    Posted to Logos 7 by Tommy Ball on Thu, Dec 14 2017
  • Re: Crash

    Thank you for reporting this Joe and Pedro. I believe the instructions here will help you.
    Posted to Logos 7 by Tommy Ball on Thu, Dec 14 2017
  • Workaround for Crash on Mac when navigating to certain areas of Logos 7

    A handful of customers have been experiencing crashes when navigating to certain areas of Logos 7 on macOS. These customers would experience a crash in: Ask the Author Tool Bible Browser Tool Bible Senses Tool Community Notes Tool Text Comparison Tool Courses Tool Free Resource Preview for unowned books Groups Tool Home Page Media Tool Morph Grid Document
    Posted to Logos 7 by Tommy Ball on Thu, Dec 14 2017
  • Re: Copy/Paste Footnotes in Word for Mac Workaround

    Sorry about the link problem. It's been fixed now. Thank you for being patient and helpful to eachother!
    Posted to Logos 7 by Tommy Ball on Wed, Dec 6 2017
  • Re: Logos Crashes

    Hello Julian, I'm going to contact you offline about this. Expect an email from me shortly.
    Posted to Logos 7 by Tommy Ball on Tue, Dec 5 2017
  • Re: Deleting All Downloaded Media

    [quote user="scooter"]Is Audio Media - so I can delete it the same way??[/quote] Like the audio media from audio bibles (E.G. ESV Audio Bible , Lexham English Bible Audio )? It looks like the option exists for the Lexham English Bible Audio , and the Basics of Biblical Greek Vocabulary, but I did not see it for the English Standard Version Audio. I
    Posted to Logos 7 by Tommy Ball on Thu, Nov 30 2017
  • Re: Deleting All Downloaded Media

    [quote user="Daniel Yoder"]I am wondering if there is a simple way to delete all downloaded media in Logos.[/quote] Hi Daniel, Thank you for posting about this. The only way to remove the media would be to go through the panel menu, and select "Delete downloaded media." You'll need to do this for each resource. There is no command that removes the media
    Posted to Logos 7 by Tommy Ball on Thu, Nov 30 2017
  • Re: Logos 7 Won't Open

    We are working on an update that should fix this, but so will installing .NET 4.7.1. You can do so from either link below. This will require a reboot of the computer to take effect. Offline installer: https://www.microsoft.com/en-us/download/details.aspx?id=56116 Web installer: https://www.microsoft.com/en-us/download/details.aspx?id=56115
    Posted to Logos 7 by Tommy Ball on Thu, Nov 30 2017
  • Re: Logos Won't Open after Update

    That's great to hear, Seumas. Thanks for updating us.
    Posted to Logos 7 by Tommy Ball on Thu, Nov 30 2017
  • Re: Sermon Editor Problem

    Hi Matthias, I'm glad we were able to get a workaround for you. I'm sure they said this, but a case has been submitted up for this behavior.
    Posted to Logos 7 by Tommy Ball on Thu, Nov 30 2017
  • Re: Logos Won't Open after Update

    We are working on an update that should fix this, but so will installing .NET 4.7.1. You can do so from either link below. This will require a reboot of the computer to take effect. Offline installer: https://www.microsoft.com/en-us/download/details.aspx?id=56116 Web installer: https://www.microsoft.com/en-us/download/details.aspx?id=56115
    Posted to Logos 7 by Tommy Ball on Thu, Nov 30 2017
  • Re: 7.11 patch in the works?

    While we are still working on an update that should fix this, so will installing .NET 4.7.1. You can do so from either link below. This will require a reboot of the computer to take effect. Offline installer: https://www.microsoft.com/en-us/download/details.aspx?id=56116 Web installer: https://www.microsoft.com/en-us/download/details.aspx?id=56115
    Posted to Logos 7 by Tommy Ball on Thu, Nov 30 2017
  • Re: Logos 7 Won't Open on Windows 10

    Hi Nathan, I'm sorry this is happening to you. Is Logos getting stuck at the blue Logos 7 splash screen? We are working on an update that should fix this, but so will installing .NET 4.7.1. You can do so from either link below. This will require a reboot of the computer to take effect. Offline installer: https://www.microsoft.com/en-us/download/details
    Posted to Logos 7 by Tommy Ball on Thu, Nov 30 2017
  • Re: When will the working upgrade arrive at last. An answer please

    We are working on an update to fix the problem, but updating .NET to 4.7.1 will fix the problem as well. Offline installer: https://www.microsoft.com/en-us/download/details.aspx?id=56116 Web installer: https://www.microsoft.com/en-us/download/details.aspx?id=56115
    Posted to Logos 7 by Tommy Ball on Thu, Nov 30 2017
  • Re: 7.11 (7.11.0.0023) is Now Available

    .NET 4.7.1 links: Offline installer: https://www.microsoft.com/en-us/download/details.aspx?id=56116 Web installer: https://www.microsoft.com/en-us/download/details.aspx?id=56115
    Posted to Logos 7 by Tommy Ball on Thu, Nov 30 2017
  • Re: Logos Won't Open after Update

    [quote user="Bart Kooijker"]after a reboot, and hold down de Ctrl key - than Logos is opening with a empty screen. After I try to startup a former schreen set - the program is freezing and I can do nothing anymore.[/quote] The blank home page is intentional after opening to the sign in screen. If you click the home menu in the top-left does the home
    Posted to Logos 7 by Tommy Ball on Wed, Nov 29 2017
  • Re: Logos Won't Open after Update

    HI Bart, I'm sorry this is happening to you. Is it still happening? I'd like to contact you and connect to your machine to get additional information before resolving the problem if it is still happening.
    Posted to Logos 7 by Tommy Ball on Wed, Nov 29 2017
  • Re: Logos Hanging With Latest Update

    Hi David! I'm sorry this is happening to you (and everyone else), I'm emailing you at the email you use to sign in to Logos.com and into the software in order to setup a date for me to call you and hopefully connect to your machine. I can fix the problem, but we need a bit more information to prevent it from happening in the future. Thanks!
    Posted to Logos 7 by Tommy Ball on Tue, Nov 28 2017
  • Re: COPY SEARCH RESULTS

    Hi Drew! You can export the results to the clipboard from the Print/Export panel that is found in the panel menu (the magnifying glass icon in the top-left corner of the search panel). This sends the content to the clipboard so that you can paste it where you want. There are other export options there.
    Posted to Logos 7 by Tommy Ball on Fri, Nov 17 2017
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