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  • Re: Copying from the exegetical guide to a word document

    Hi Georgi, We've got a UserVoice page you can make this suggestion on. https://logos.uservoice.com/forums/42823-logos-bible-software-7
    Posted to Logos 7 by Thomas Ball on Thu, Jan 4 2018
  • Re: Course Tool Continually Crashes while go through LA151

    [quote user="Keith Pang"] Course Tool Continually Crashes while go through LA151 [/quote] I'm sorry this is happening, Keith. Can you describe what you do just before the crash? We've had a report of crashing when closing panels that open when clicking an unlicensed book link (a link with a padlock next to it).
    Posted to Logos 7 by Thomas Ball on Thu, Jan 4 2018
  • Re: not syncing

    Hi Stephen, I think I might know what what sync is having problems with. Follow the instructions below and let us know what happens. Right-click the Logos icon and select "Properties". Click the "Open File Location" button. Navigate to Documents\3f5sgdmu.rsw\ Move the "VisualMarkup" folder to your desktop. Restart Logos. Post new logs if the behavior
    Posted to Logos 7 by Thomas Ball on Fri, Dec 22 2017
  • Re: Pinned Start Menu Logos app fails to launch Logos 7

    [quote user="Ask Mr. Religion"] What exactly is the interference caused by Advanced System Care? [/quote] I'm not sure. We're not the only application it negatively impacted though.
    Posted to Logos 7 by Thomas Ball on Thu, Dec 21 2017
  • Re: Double finger scroll no longer scrolls as expected

    It seems someone else has been able to replicate this behavior with newer versions of the application. We've got a case written up for it and are investigating. Thank you for reporting it!
    Posted to Mobile Reader Apps by Thomas Ball on Thu, Dec 21 2017
  • Re: Double finger scroll no longer scrolls as expected

    [quote user="Chad Dukes"]Two-finger scrolling rapidly (and uncontrollably) moves by pages and not lines. Running Logos 6.0.1 on Pixel w/ Oreo 8.1.0. [/quote] Hi Chad, I'm sorry for the problem with scrolling. The current version of Logos is 6.0.3. Can you confirm you've got that installed (from home tap the button with three lines in the top-left) and
    Posted to Mobile Reader Apps by Thomas Ball on Wed, Dec 20 2017
  • Re: Pinned Start Menu Logos app fails to launch Logos 7

    Hello Mr.Religion, Do you have a piece of software on your computer called "Advanced System Care" created by IOBit software? If you do, you can work around it by doing the following: Right-click the Logos icon on the desktop (or from the location you have found it in your user directory). Click Troubleshoot compatibility. Choose "Try recommended settings
    Posted to Logos 7 by Thomas Ball on Fri, Dec 15 2017
  • Re: Crash while performing

    I've contacted you offline about this, Johan. Let me know if you don't get my email.
    Posted to Logos 7 by Thomas Ball on Fri, Dec 15 2017
  • Re: Crash

    Glad to help, Pedro and Joe!
    Posted to Logos 7 by Thomas Ball on Fri, Dec 15 2017
  • Re: crach

    I believe the top post in this thread will help you, Paschoal.
    Posted to Logos 7 by Thomas Ball on Thu, Dec 14 2017
  • Re: Crash

    Thank you for reporting this Joe and Pedro. I believe the instructions here will help you.
    Posted to Logos 7 by Thomas Ball on Thu, Dec 14 2017
  • Workaround for Crash on Mac when navigating to certain areas of Logos 7

    A handful of customers have been experiencing crashes when navigating to certain areas of Logos 7 on macOS. These customers would experience a crash in: Ask the Author Tool Bible Browser Tool Bible Senses Tool Community Notes Tool Text Comparison Tool Courses Tool Free Resource Preview for unowned books Groups Tool Home Page Media Tool Morph Grid Document
    Posted to Logos 7 by Thomas Ball on Thu, Dec 14 2017
  • Re: Copy/Paste Footnotes in Word for Mac Workaround

    Sorry about the link problem. It's been fixed now. Thank you for being patient and helpful to eachother!
    Posted to Logos 7 by Thomas Ball on Wed, Dec 6 2017
  • Re: Logos Crashes

    Hello Julian, I'm going to contact you offline about this. Expect an email from me shortly.
    Posted to Logos 7 by Thomas Ball on Tue, Dec 5 2017
  • Re: Deleting All Downloaded Media

    [quote user="scooter"]Is Audio Media - so I can delete it the same way??[/quote] Like the audio media from audio bibles (E.G. ESV Audio Bible , Lexham English Bible Audio )? It looks like the option exists for the Lexham English Bible Audio , and the Basics of Biblical Greek Vocabulary, but I did not see it for the English Standard Version Audio. I
    Posted to Logos 7 by Thomas Ball on Thu, Nov 30 2017
  • Re: Deleting All Downloaded Media

    [quote user="Daniel Yoder"]I am wondering if there is a simple way to delete all downloaded media in Logos.[/quote] Hi Daniel, Thank you for posting about this. The only way to remove the media would be to go through the panel menu, and select "Delete downloaded media." You'll need to do this for each resource. There is no command that removes the media
    Posted to Logos 7 by Thomas Ball on Thu, Nov 30 2017
  • Re: Logos 7 Won't Open

    We are working on an update that should fix this, but so will installing .NET 4.7.1. You can do so from either link below. This will require a reboot of the computer to take effect. Offline installer: https://www.microsoft.com/en-us/download/details.aspx?id=56116 Web installer: https://www.microsoft.com/en-us/download/details.aspx?id=56115
    Posted to Logos 7 by Thomas Ball on Thu, Nov 30 2017
  • Re: Logos Won't Open after Update

    That's great to hear, Seumas. Thanks for updating us.
    Posted to Logos 7 by Thomas Ball on Thu, Nov 30 2017
  • Re: Sermon Editor Problem

    Hi Matthias, I'm glad we were able to get a workaround for you. I'm sure they said this, but a case has been submitted up for this behavior.
    Posted to Logos 7 by Thomas Ball on Thu, Nov 30 2017
  • Re: Logos Won't Open after Update

    We are working on an update that should fix this, but so will installing .NET 4.7.1. You can do so from either link below. This will require a reboot of the computer to take effect. Offline installer: https://www.microsoft.com/en-us/download/details.aspx?id=56116 Web installer: https://www.microsoft.com/en-us/download/details.aspx?id=56115
    Posted to Logos 7 by Thomas Ball on Thu, Nov 30 2017
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