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  • Re: Hang

    Follow the rest of the instructions for solution 2 here https://www.logos.com/support/logos6/mac/crash .
    Posted to Logos 7 by Thomas Ball on Mon, Jan 15 2018
  • Re: Hang

    [quote user="Roger Cole Caven"]Dont have that. Only way I can get to "Library" is by "Go To Folder"...[/quote] It doesn't look like you're holding the Option key, Roger. If you hold that key down it should look like the first image under solution 2 here https://www.logos.com/support/logos6/mac/crash
    Posted to Logos 7 by Thomas Ball on Mon, Jan 15 2018
  • Re: Logos 7 crashed with the update

    Ugh. Thanks for having my back. Just an update, and I'm updating the article now, if you already see your user account in the permissions section of the information window for the Logos4 folder, click the gear icon and "Apply to enclosed items." That should force the permissions on the Logos4 folder throughout the rest of the Logos directory.
    Posted to Logos 7 by Thomas Ball on Wed, Jan 10 2018
  • Re: Logos 7 crashed with the update

    Hello Pedro, Solution 2 here should fix the problem. https://www.logos.com/support/logos6/mac/crash
    Posted to Logos 7 by Thomas Ball on Wed, Jan 10 2018
  • Re: Course Tool Continually Crashes while go through LA151

    [quote user="Keith Pang"]Hey Tommy, so I open the course via the course tool. Then a screen "you don't have a license to view this resource" pops up...then I hit continue to advance in the course and it crashes each time. [/quote] I thought that might be it. I've got a case with dev about this. I'll add a link to this thread.
    Posted to Logos 7 by Thomas Ball on Thu, Jan 4 2018
  • Re: Copying from the exegetical guide to a word document

    Hi Georgi, We've got a UserVoice page you can make this suggestion on. https://logos.uservoice.com/forums/42823-logos-bible-software-7
    Posted to Logos 7 by Thomas Ball on Thu, Jan 4 2018
  • Re: Course Tool Continually Crashes while go through LA151

    [quote user="Keith Pang"] Course Tool Continually Crashes while go through LA151 [/quote] I'm sorry this is happening, Keith. Can you describe what you do just before the crash? We've had a report of crashing when closing panels that open when clicking an unlicensed book link (a link with a padlock next to it).
    Posted to Logos 7 by Thomas Ball on Thu, Jan 4 2018
  • Re: not syncing

    Hi Stephen, I think I might know what what sync is having problems with. Follow the instructions below and let us know what happens. Right-click the Logos icon and select "Properties". Click the "Open File Location" button. Navigate to Documents\3f5sgdmu.rsw\ Move the "VisualMarkup" folder to your desktop. Restart Logos. Post new logs if the behavior
    Posted to Logos 7 by Thomas Ball on Fri, Dec 22 2017
  • Re: Pinned Start Menu Logos app fails to launch Logos 7

    [quote user="Ask Mr. Religion"] What exactly is the interference caused by Advanced System Care? [/quote] I'm not sure. We're not the only application it negatively impacted though.
    Posted to Logos 7 by Thomas Ball on Thu, Dec 21 2017
  • Re: Double finger scroll no longer scrolls as expected

    It seems someone else has been able to replicate this behavior with newer versions of the application. We've got a case written up for it and are investigating. Thank you for reporting it!
    Posted to Mobile Reader Apps by Thomas Ball on Thu, Dec 21 2017
  • Re: Double finger scroll no longer scrolls as expected

    [quote user="Chad Dukes"]Two-finger scrolling rapidly (and uncontrollably) moves by pages and not lines. Running Logos 6.0.1 on Pixel w/ Oreo 8.1.0. [/quote] Hi Chad, I'm sorry for the problem with scrolling. The current version of Logos is 6.0.3. Can you confirm you've got that installed (from home tap the button with three lines in the top-left) and
    Posted to Mobile Reader Apps by Thomas Ball on Wed, Dec 20 2017
  • Re: Pinned Start Menu Logos app fails to launch Logos 7

    Hello Mr.Religion, Do you have a piece of software on your computer called "Advanced System Care" created by IOBit software? If you do, you can work around it by doing the following: Right-click the Logos icon on the desktop (or from the location you have found it in your user directory). Click Troubleshoot compatibility. Choose "Try recommended settings
    Posted to Logos 7 by Thomas Ball on Fri, Dec 15 2017
  • Re: Crash while performing

    I've contacted you offline about this, Johan. Let me know if you don't get my email.
    Posted to Logos 7 by Thomas Ball on Fri, Dec 15 2017
  • Re: Crash

    Glad to help, Pedro and Joe!
    Posted to Logos 7 by Thomas Ball on Fri, Dec 15 2017
  • Re: crach

    I believe the top post in this thread will help you, Paschoal.
    Posted to Logos 7 by Thomas Ball on Thu, Dec 14 2017
  • Re: Crash

    Thank you for reporting this Joe and Pedro. I believe the instructions here will help you.
    Posted to Logos 7 by Thomas Ball on Thu, Dec 14 2017
  • Workaround for Crash on Mac when navigating to certain areas of Logos 7

    A handful of customers have been experiencing crashes when navigating to certain areas of Logos 7 on macOS. These customers would experience a crash in: Ask the Author Tool Bible Browser Tool Bible Senses Tool Community Notes Tool Text Comparison Tool Courses Tool Free Resource Preview for unowned books Groups Tool Home Page Media Tool Morph Grid Document
    Posted to Logos 7 by Thomas Ball on Thu, Dec 14 2017
  • Re: Copy/Paste Footnotes in Word for Mac Workaround

    Sorry about the link problem. It's been fixed now. Thank you for being patient and helpful to eachother!
    Posted to Logos 7 by Thomas Ball on Wed, Dec 6 2017
  • Re: Logos Crashes

    Hello Julian, I'm going to contact you offline about this. Expect an email from me shortly.
    Posted to Logos 7 by Thomas Ball on Tue, Dec 5 2017
  • Re: Deleting All Downloaded Media

    [quote user="scooter"]Is Audio Media - so I can delete it the same way??[/quote] Like the audio media from audio bibles (E.G. ESV Audio Bible , Lexham English Bible Audio )? It looks like the option exists for the Lexham English Bible Audio , and the Basics of Biblical Greek Vocabulary, but I did not see it for the English Standard Version Audio. I
    Posted to Logos 7 by Thomas Ball on Thu, Nov 30 2017
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