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  • Re: Sermon Editor Problem

    Hi Matthias, I'm glad we were able to get a workaround for you. I'm sure they said this, but a case has been submitted up for this behavior.
    Posted to Logos 7 by Thomas Ball on Thu, Nov 30 2017
  • Re: Logos Won't Open after Update

    We are working on an update that should fix this, but so will installing .NET 4.7.1. You can do so from either link below. This will require a reboot of the computer to take effect. Offline installer: https://www.microsoft.com/en-us/download/details.aspx?id=56116 Web installer: https://www.microsoft.com/en-us/download/details.aspx?id=56115
    Posted to Logos 7 by Thomas Ball on Thu, Nov 30 2017
  • Re: 7.11 patch in the works?

    While we are still working on an update that should fix this, so will installing .NET 4.7.1. You can do so from either link below. This will require a reboot of the computer to take effect. Offline installer: https://www.microsoft.com/en-us/download/details.aspx?id=56116 Web installer: https://www.microsoft.com/en-us/download/details.aspx?id=56115
    Posted to Logos 7 by Thomas Ball on Thu, Nov 30 2017
  • Re: Logos 7 Won't Open on Windows 10

    Hi Nathan, I'm sorry this is happening to you. Is Logos getting stuck at the blue Logos 7 splash screen? We are working on an update that should fix this, but so will installing .NET 4.7.1. You can do so from either link below. This will require a reboot of the computer to take effect. Offline installer: https://www.microsoft.com/en-us/download/details
    Posted to Logos 7 by Thomas Ball on Thu, Nov 30 2017
  • Re: When will the working upgrade arrive at last. An answer please

    We are working on an update to fix the problem, but updating .NET to 4.7.1 will fix the problem as well. Offline installer: https://www.microsoft.com/en-us/download/details.aspx?id=56116 Web installer: https://www.microsoft.com/en-us/download/details.aspx?id=56115
    Posted to Logos 7 by Thomas Ball on Thu, Nov 30 2017
  • Re: 7.11 (7.11.0.0023) is Now Available

    .NET 4.7.1 links: Offline installer: https://www.microsoft.com/en-us/download/details.aspx?id=56116 Web installer: https://www.microsoft.com/en-us/download/details.aspx?id=56115
    Posted to Logos 7 by Thomas Ball on Thu, Nov 30 2017
  • Re: Logos Won't Open after Update

    [quote user="Bart Kooijker"]after a reboot, and hold down de Ctrl key - than Logos is opening with a empty screen. After I try to startup a former schreen set - the program is freezing and I can do nothing anymore.[/quote] The blank home page is intentional after opening to the sign in screen. If you click the home menu in the top-left does the home
    Posted to Logos 7 by Thomas Ball on Wed, Nov 29 2017
  • Re: Logos Won't Open after Update

    HI Bart, I'm sorry this is happening to you. Is it still happening? I'd like to contact you and connect to your machine to get additional information before resolving the problem if it is still happening.
    Posted to Logos 7 by Thomas Ball on Wed, Nov 29 2017
  • Re: Logos Hanging With Latest Update

    Hi David! I'm sorry this is happening to you (and everyone else), I'm emailing you at the email you use to sign in to Logos.com and into the software in order to setup a date for me to call you and hopefully connect to your machine. I can fix the problem, but we need a bit more information to prevent it from happening in the future. Thanks!
    Posted to Logos 7 by Thomas Ball on Tue, Nov 28 2017
  • Re: COPY SEARCH RESULTS

    Hi Drew! You can export the results to the clipboard from the Print/Export panel that is found in the panel menu (the magnifying glass icon in the top-left corner of the search panel). This sends the content to the clipboard so that you can paste it where you want. There are other export options there.
    Posted to Logos 7 by Thomas Ball on Fri, Nov 17 2017
  • Re: Bug - Crash

    I'm still not able to replicate the crash. Do you have any words attached to the right or left conjunction baskets? If so what ones (and from what verses)? Maybe you could attach a screenshot of what it looks like prior to resizing the bracket would help? Hold CMD+SHIFT+3 to take a screenshot of the whole window, and you can then crop the image in Preview
    Posted to Logos 7 by Thomas Ball on Fri, Nov 17 2017
  • Re: Help with good practices on note taking/highlighting

    [quote user="alabama24"]For clarification, a new note is created with each highlight... a highlight IS a note. [/quote] To clarify this: Adding a highlight adds a note entry (by default) to a note document named after the highlight pallet name the highlight style you are using resides under. Below is an image of the highlight type displaying the save
    Posted to Logos 7 by Thomas Ball on Thu, Nov 16 2017
  • Re: Logos.exe - Application Error - The application was unable to start correctly (0xc0000005).

    Hi Gregory, Do you have an application called, Advanced System Care installed? Some people that have that software have had this problem, and been able to work around the behavior by right-clicking the Logos desktop icon, clicking "Troubleshoot compatibility", click "Try recommended settings," and "Test the program. . ." If this does not resolve the
    Posted to Logos 7 by Thomas Ball on Thu, Nov 16 2017
  • Re: Bug: Can't rename favorites

    Hi Joshua, I'm sorry you're having problems renaming a favorite in Logos 7. Are you trying to rename a favorites folder, or an individual favorite? I wasn't able to replicate the behavior myself for either. If the former, how many favorites are in the folder? Can you setup logging, replicate the behavior and post a set of logs along with answers to
    Posted to Logos 7 by Thomas Ball on Thu, Nov 16 2017
  • Re: Bug - Crash

    Hi Charles, I'm sorry Logos is crashing when resizing the Sentence Diagram window. I wasn't able to replicate the behavior. Can you answer a few questions? 1. It looks like you're on at 10.12.5. Can you update to 10.12.6 and see if the behavior continues? 2. If it does, what are your Content and Program scaling set to under Tools>Program Settings
    Posted to Logos 7 by Thomas Ball on Thu, Nov 16 2017
  • Re: Bug: LTW not being listed for lemmas

    Hi Dave, I'm looking into this.
    Posted to Logos 7 by Thomas Ball on Mon, Nov 13 2017
  • Re: Lemma In Passage "Failed to load."

    Thank you for the logs, Matthew. I'm doing some investigating about this. I'll reply again here or send you an email when later today or tomorrow.
    Posted to General by Thomas Ball on Thu, Oct 26 2017
  • Re: Bug

    Hi James, I'm sorry Logos is crashing on you. Can you delete the Logos icon from the Applications folder (not Launchpad). Delete Logos.dmg from the devices section in Finder on the left if you see it. Delete any presence of Logos.dmg from your Downloads folder. Reinstall Logos from www.logos.com/install Post another set of logs if it crashes again immediately
    Posted to Logos 7 by Thomas Ball on Tue, Oct 17 2017
  • Re: Concordance Issues

    Hi Randy, [quote user="Randy W. Sims"]While working with the exported spreadsheet xml files to create MS Office dictionaries I noticed a few issues.[/quote] Can you post your.xml file, and provide the settings your concordance were set to when you exported the data? I created one based on the ESV, set to Word in All passages, and sorted by Heading,
    Posted to Logos 7 by Thomas Ball on Fri, Oct 13 2017
  • Re: Lost Hour's Worth of Notes

    Hi Kevin, I'm sorry this has happened. I've emailed you.
    Posted to Logos 7 by Thomas Ball on Wed, Oct 11 2017
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