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  • Re: Logos 5 on mac after latest update stuck on "preparing library"

    I continue to have this same problem every time a new resource or update is added. :(
    Posted to Logos 5 by Joey Ferrell on Thu, Nov 21 2013
  • Re: Disappointed

    Just to update on my end... Logos worked out an upgrade program with me that was customized to keep my resources and get the new datasets. While I have not had time yet to explore the new program, I can already tell that it will be much better than 4, even though I had only had a little experience with 4. I also picked up 200+ new resources even though
    Posted to Logos 5 by Joey Ferrell on Tue, Nov 6 2012
  • Re: Disappointed

    Great points Sean, and I am thankful for your work even though I am still feeling my disappointment. I bought a new Apple iPhone 4S in August, knowing that the iPhone 5 was just around the corner. That was a choice that I was willing to make, however, I also had the promise from Apple to bring my software up to the same exact OS running the 5. A month
    Posted to Logos 5 by Joey Ferrell on Sat, Nov 3 2012
  • Re: Disappointed

    Graham, Yes I have read some of these threads, but for an example - the New American Commentary. Maybe there is some updated material, maybe not. Since I only purchased the software and its resources in the past 30 days, that leads right back to the circle of disappointment. The most "expensive" book set that is in the new software is a version of the
    Posted to Logos 5 by Joey Ferrell on Sat, Nov 3 2012
  • Re: Disappointed

    I also spent some time comparing the "New to you" resources and something is clearly wrong with the engine that compares this. The majority of the "New to you" items that are highlighted as being in the Silver upgrade are already in Logos 4 Silver.
    Posted to Logos 5 by Joey Ferrell on Sat, Nov 3 2012
  • Re: Disappointed

    Well...after almost another hour on the phone today (which I am still on hold for a senior tech), it appears that part of my frustration stems from the software not working right to start with. When I explained what is happening, I was told that the software does not do what I am trying to do. I referenced the tech to the wiki and a forum thread that
    Posted to Logos 5 by Joey Ferrell on Sat, Nov 3 2012
  • Re: Disappointed

    Sean, I was also sent a document that has "x" hash marks by program features based on tiered levels. Most of the newly introduced features are not included until you get to Silver. Are you saying that this is not correct?
    Posted to Logos 5 by Joey Ferrell on Fri, Nov 2 2012
  • Re: Disappointed

    I am not with Logos. I am simply a frustrated customer.
    Posted to Logos 5 by Joey Ferrell on Fri, Nov 2 2012
  • Re: Disappointed

    Thanks Sean. I am hoping to get a better answer tomorrow. I just can't afford to upgrade just a month since purchasing to get the features that I thought I had to start with. Maybe when I was researching a month ago I was reading info from beta of 5 or something. I don't know. This is my first experience with Logos. Great software..not so great though
    Posted to Logos 5 by Joey Ferrell on Fri, Nov 2 2012
  • Re: Disappointed

    MJ - yes I realize that. But I also realize that even greedy Microsoft offers its customers a free upgrade if they purchase within a specified timeline. I "thought" I was buying some of the new features that rolled out in Logos 5 that will NOT be in the engine upgrade when I purchased Silver. I have found it very difficult to do the things that i need
    Posted to Logos 5 by Joey Ferrell on Fri, Nov 2 2012
  • Re: Disappointed

    Unfortunately, I am in that same boat as most of the posters here...except I am a brand new customer of Logos less than a month ago. I am now trying to decide what the best course of action to take is - refund, hang tight with software that is not what I expected, or ante up another $250ish to upgrade. Very disappointing. Sent email to the customer
    Posted to Logos 5 by Joey Ferrell on Fri, Nov 2 2012
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