Logos 6 not working

0211.Logos Log Files.zipDear administrator,

I have a problem starting up the program. It keeps on crashing during the start-up. Please help me!

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We'll need to see errors from Windows Event Viewer to diagnose this crash. Or you can all our Technical Support department for assistance.

Hyung Joon Choe

https://community.logos.com/discussion/comment/698680#Comment_698680

Thank you Bradley for your reply. Here is the viewer.

Log Name: Application
Source: Application Error
Date: 2015-02-19 오후 2:21:38
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Joon
Description:
Faulting application name: Logos.exe, version: 6.0.2.79, time stamp: 0x54d9127a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000000cf7eb6ad6b
Faulting process id: 0x1df8
Faulting application start time: 0x01d04c793c42a289
Faulting application path: C:\Users\Joon\AppData\Local\Logos\System\Logos.exe
Faulting module path: unknown
Report Id: 86134ffd-b86c-11e4-8275-6057187e585f
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-02-19T19:21:38.000000000Z" />
<EventRecordID>13810</EventRecordID>
<Channel>Application</Channel>
<Computer>Joon</Computer>
<Security />
</System>
<EventData>
<Data>Logos.exe</Data>
<Data>6.0.2.79</Data>
<Data>54d9127a</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>000000cf7eb6ad6b</Data>
<Data>1df8</Data>
<Data>01d04c793c42a289</Data>
<Data>C:\Users\Joon\AppData\Local\Logos\System\Logos.exe</Data>
<Data>unknown</Data>
<Data>86134ffd-b86c-11e4-8275-6057187e585f</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/698682#Comment_698682

Faulting module name: unknown

We know of two programs that can cause this crash:

Lavasoft Web Companion; disable or uninstall this program to fix the incompatibility
PicColor Utility / ColorMedia64.dll; this is adware that can be difficult to remove from your computer

Or, since it's "unknown", it may be something else. If you can verify that neither of the first two items is installed on your computer, you may need to contact technical support for further assistance.

Hyung Joon Choe

https://community.logos.com/discussion/comment/698697#Comment_698697

Thank you so much! Lavasoft was the problem.

I am so excited to use this program.

Thank you!