LOGOS4SETUP.exe does nothing

I was able to get setup all my Logos 2.1f resources into Logos 4 (I still use Win XP), and all was running well. I sertup Logos 4 on a F:\ drive, a different hard drive than mmy main C: which is my main Windows XP drive

Then I redid my hard drive C:\ which I do every month

But now when I run Logos4Setup to reinstall Logos 4 for the 2nd time, it does not download anything, and just sits there as if hung. Even if I totally disable my (non Windows) firewall, still no good. I even downloded Bitasdmin, and put in in the path, and still nothing.

What is going on?

I still can go back to my old image and uses the Logos 4 that was working initially, and Logos4 is there and works perfectly with all my resources, but I need to reset it up for my new C:\ image so I can delete the old image.

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Keep Smiling 4 Jesus :)

Welcome [:D]

Does Logos4Setup.exe from => https://www.logos.com/support/logos4/install work ? If not, please attach setup log file.

Note: Logos 4 is no longer supported => https://www.logos.com/support/free-support

Keep Smiling [:)]

Alexander Mihajlov

https://community.logos.com/discussion/comment/715137#Comment_715137

That's from where I have downloaded it several tims now (just now). After it is on my hard disk, I ran it. I still get that hung little box. I disabled firewall, I tried again--nothing. I ran Bitsadmin /LIST--shows no jobs. Little box sya "Downloading Logos 4 Web Script" Progress...."

Yes I know Logos 4 is not current, but I am using WinXP.

Since all my Internet connections work fine, and I can surf the web normally like always, and have downloaded other files just fine, this looks like some server issue.

Alexander Mihajlov

https://community.logos.com/discussion/comment/715191#Comment_715191

I just saw trhe post right above me about Logos 4 Sync error--now I really think it might be a server issue and has nothing to do with me and anything at my end.

Dave Hooton

I still can go back to my old image and uses the Logos 4 that was working initially

If you can extract the folder C:\Documents and Settings\username\Local Settings\Application Data\Logos4\Install\Installers from the previous image then you can run DXSETUP.exe, Logos4Prerequisites.msi and Logos4.msi (in that order) to install Logos. DXSETUP is not essential but you may not have any audio in Logos.

H. MacDougall

I have the same issue: no download progress. I was able to get it to work when I run it in Windows 7 ! Then copy the files from the User Profile download temp folder to the WinXP box and run each installer.

Alexander Mihajlov

https://community.logos.com/discussion/comment/716577#Comment_716577

After quite some time of no help, I got a bit desperate. I knew "installers" are usually .MSI files, and so I searched my entire hard drive for these, and sure enough I did find the 2 logos installers as you had mentioned, on my old image. I coped the to my new image folders and was able to reinstall Logos 4 with all my resources.The strange thing is I had to reset my password for Logos.

What is so hard for LOGOS to provided these 2 files individually instead of some silly Logos4Setup.exe that does not work?

Alexander Mihajlov

https://community.logos.com/discussion/comment/716672#Comment_716672

Well now.... maybe they changed something recently betweem my 2 installs (which were just 1 -2 weeks apart) where Logos4Setup will not work with Win XP. I never had Windows 7, so how in the world did I even get the installers on my hard drive (see above post) unless at one point Logos4Setup did successfully download the installers at some time in recent past, using only WinXP?

This notion that WinXP is not supported by Microsoft does not mean that everyone is on Windows 7, at least not yet. Maybe in 5 years, but WinXP is still pretty good OS and there is no reason for me to switch over at this point. If Logos changed something concerning Logos4Setup so it would not run on WinXP, then why would someone even run Logos 4 on Windows 7 if they can run Logos 5 if they have Windows 7? It makes no sense at all to kill Logos4Setup for WinXP and make it run just on Windows 7 now.

Such a shame that forum users have to come with solutions for themselves instead of Logos support trying to "fix" things that make no sense to even try to "fix."

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/716717#Comment_716717

If Logos changed something concerning Logos4Setup so it would not run on WinXP

We haven't changed the Logos4Setup.exe file (or any related files) in many years. The installer that is offered for download is an archived (and unsupported) copy of the latest installer that was available when Logos 4 ceased to be supported.

I'm not sure why it would have been working for you last month, but not this month.

Alexander Mihajlov

https://community.logos.com/discussion/comment/716758#Comment_716758

Well, another person now says they same thing happened to him

So it is NOT my PC, NOT my Internet, NOT my firewall, BitAdmin, etc, etc.. I suggest you just proivde the installers themselves as downloads and forget Logos4Setup, since you can't even figure out what is going on

MJ. Smith

https://community.logos.com/discussion/comment/716809#Comment_716809

Well, another person now says they same thing happened to him

So it is NOT my PC, NOT my Internet, NOT my firewall, BitAdmin, etc, etc.. I suggest you just proivde the installers themselves as downloads and forget Logos4Setup, since you can't even figure out what is going on

I understand your frustration. However, you may have misunderstood what Bradley said. He didn't say he couldn't figure out what was going on, he said that nothing has changed on the Faithlife end BECAUSE this is an unsupported product. As it is unsupported, he does not provide the support to figure out what has changed that makes it no longer work. Whatever that it is that changed was not a Faithlife change ... it was something by another party that affected Faithlife. But when you use an unsupported product, identifying that change unfortunately falls on you and others who are affected. Looking through Windows XP changes may help you identify the source of the problem ... rolling your system back to an earlier point or trying compatibility settings would be avenues to explore.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/716814#Comment_716814

My best guess is that the HTTPS certificate installed on Amazon's S3 servers (which host our download files) was updated on 3/26/2015 to a format that Windows XP can't recognise, and therefore the download fails on XP. (This would explain why it worked last month, and also why it succeeds on a Windows 7 computer.)

So, something probably did change (but it wasn't a change that Faithlife made).

We have no plans to update this archived installer for an unsupported product on an unsupported operating system.

Alexander Mihajlov

https://community.logos.com/discussion/comment/716945#Comment_716945

Well, this means one thing--I was the last person ever to be able to install Logos 4 on and WinXP PC.

You should now update you Logos 4 installation instructions to says something like "Logos 4 can not be installed anymore on a WinXP PC"

But this is only because of you rather strange downloding servers, I dowwload files from all over, all the time, and NEVER EVER have I encountered any sort of problem with downloading files using my WinXP--ONLY now with your web site.