Bug: Verbum freeze/crash on Mac

My Verbum continues to freeze and then crash, I just downloaded it a few days ago and have a brand new mac. Now it won't even sign in, just spins and spins... Here is the log, though only of the not signing it. Hope you can help me!

2630.VerbumLogs.michaelparis.20150420-202546.zip

Find more posts tagged with

Comments

Dave Hooton

This will be moved from Logos 5 to Logos 6 forum

Rev. Michael Paris

https://community.logos.com/discussion/comment/718819#Comment_718819

Thank you, hopefully someone can figure this out!

Dave Hooton

My Verbum continues to freeze and then crash, I just downloaded it a few days ago and have a brand new mac. Now it won't even sign in, just spins and spins...

I would suggest a Sample log as per https://www.logos.com/support/logos6/mac/report-problem

Rev. Michael Paris

https://community.logos.com/discussion/comment/718885#Comment_718885

I actually did that in my original post, maybe the file did not show?

Thomas Ball

https://community.logos.com/discussion/comment/718888#Comment_718888

I'm not really seeing anything in the log that would point to what is causing the problem. Your description is a bit unclear to me. You say the app is freezing and crashing. Is it freezing and then automatically shutting down? Regardless, I think it would be best if you gave us a call at your convenience. Troubleshooting this over the phone will be significantly more efficient. We're open 6am-6pm PDT, and the phone number is 800-875-6467.

Dave Hooton

https://community.logos.com/discussion/comment/719520#Comment_719520

Please let us know the outcome, Michael