[resolved] Synchronization Error

This may be a localized issue, but my documents have not been able to sync for the past two days. I'm currently on 6.2.0.0027.

I've done the following:

Restarted Logos
Restarted my computer
Turned my internet off and then back on
Turned off internet in Logos settings, restarted, turned internet back on
Clicked the sync button
Typed Sync Now in the command bar

Any other suggestions?

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Jacob Hantla

I'm not experiencing the error on my end.

Would probably be helpful if you attached logs. Are you on 6.3 b2?

JT (alabama24)

I'm currently on 6.2.0.0027.

This is the beta forum. If you are running on stable, this thread will be moved to the stable forum.

Any other suggestions?

What are you trying to sync? What verification are you using to determine that the documents haven't synced?

Jacob Cerone

https://community.logos.com/discussion/comment/719352#Comment_719352

Apologies. I was under the assumption I was still on a beta version (I was before the release of L6). Since I just set my update channel to beta, this thread is a moot point.

None of my documents were syncing. Verification was from the error message I received in app, the fact that the most recent version did not update on a second computer on the same account, and the fact that the date/time of last version on documents.logos.com remained unchanged from previous versions.

Jacob Cerone

https://community.logos.com/discussion/comment/719352#Comment_719352

Update:

I'm no on:

Logos Bible Software 6.3 Beta 2

6.3.0.0018

Sync issue persists:

Log file attached1007.LogosLogs.jacobcerone.20150422-091311.zip

JT (alabama24)

https://community.logos.com/discussion/comment/719374#Comment_719374

Since I just set my update channel to beta, this thread is a moot point.

So things are syncing now or no?

EDIT: I see your follow up post.

None of my documents were syncing. Verification was from the error message I received in app, the fact that the most recent version did not update on a second computer on the same account, and the fact that the date/time of last version on documents.logos.com remained unchanged from previous versions.

OK. Good. Some users have been confused when note files have been turned off visually in a resource... just making sure that wasn't the trouble.

Jacob Cerone

https://community.logos.com/discussion/comment/719388#Comment_719388

Looks like we were typing at the same time. Even after change to beta, documents are not syncing. I think it is a localized problem because documents do sync when logged into this account on another computer.

Problem is, a substantial amount of my work is on the computer that is not syncing.

JT (alabama24)

https://community.logos.com/discussion/comment/719390#Comment_719390

Dumb question: Are you sure you are using the same account? I ask because you have used two separate accounts in this thread. If you aren't using the same account, the notes won't sync.

Jacob Cerone

https://community.logos.com/discussion/comment/719419#Comment_719419

Yes. Sorry about the switching back and forth of account. I am sure I'm using the same account.

JT (alabama24)

https://community.logos.com/discussion/comment/719425#Comment_719425

I can assess some logs, but syncing issues are beyond me. Hopefully someone will be able to make heads or tails of yours.

Bradley Grainger (Logos)

We're following up offline.

Dave Hooton

https://community.logos.com/discussion/comment/719483#Comment_719483

Is this fixed?