[unresolved] Black screen with sound during video playback

Hi - My Verbum software was updated to 6.3 yesterday and never actually re-opened after it closed down after the install. When I clicked on the icon to start it up it appeared to be working normally. I tried to open the 360 training videos but I only get sound with a black screen. Not sure if this is related to the update or not as this is the first time I am using any of the Verbum video on this computer.

Note that I had a Windows 8 update and reboot (was just an update, not an OS upgrade) on this computer just before Verbum updated. After the update my youtube videos were also not working so I turned off "hardware acceleration" to get those videos back to working order. I am only seeing an issue with Verbum's videos. I am able to see and hear the videos on another computer which also runs Win 8 and Verbum 6.3 under the same account name.

I also checked the firewall settings (Norton) and even turned it off to check to see if that was the issue. No luck. Thanks in advance for any help you can provide!

4300.Verbum Log Files.zip

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Comments

MJ. Smith

Welcome to the forums. It does look like a security issue ... assuming that I'm reading the correct logs but unfortunately that's outside my comfort zone for solving.

Doc B

Black screen with sound in a PC is often related to a video memory issue on the local machine.

Dave Darby

https://community.logos.com/discussion/comment/727768#Comment_727768

Thanks for the replies thus far.

I sure hope it isn't a graphics card issue as I have the latest driver for it that I can find, and the PC is too old (albeit still very useful) for me to upgrade. Still searching though...

Dylan Rondeau

https://community.logos.com/discussion/comment/727786#Comment_727786

Thanks for the replies thus far.

I sure hope it isn't a graphics card issue as I have the latest driver for it that I can find, and the PC is too old (albeit still very useful) for me to upgrade. Still searching though...

Hi Dave, it would probably be helpful to call our Tech Support. They should be able to diagnose if it's a hardware issue, and potentially fix the problem if it isn't. The fact that Youtube had the same issue sounds to me like it's a hardware/driver/machine-setting issue.

Dave Darby

https://community.logos.com/discussion/comment/727805#Comment_727805

Thanks, Dylan. I have made the call and am in conversation with them. No luck thus far, but keeping hope alive.