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[closed] Crash on start

Don Strong

I've tried uninstalling/reinstalling and get the same problem. If I try to start up normally, Logs crashes as soon as the layout screen comes up. If I ues the CTRL key while starting, I can use the search box, but trying to do anything else results in the uninformative Windows error/app shutdown box.

No problem at all on my Mac machines....

3124.Logos Log Files.zip

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Comments

JT (alabama24)

Welcome! Sorry you are having troubles. [:s]

I've tried uninstalling/reinstalling and get the same problem.

First, I assume you mean that you deleted the engine, but not the data files (the largest part). Is that right? Doing so is pointless, since most errors are either bugs (which you will just redownload) or corrupted files (which remained in place).

I could be mistaken, but the logs files don't appear to show a crash. Did you enable logging, allow the app to crash, then grab the logs BEFORE restarting the app again?

Don Strong

https://community.logos.com/discussion/comment/729661#Comment_729661

Thanks!

Yes, I did delete both the engine and the data files.

Tomorrow morning I'll make double-sure that logs are enabled, etc. and post those logs.

Graham Criddle

but trying to do anything else results in the uninformative Windows error/app shutdown box.

Are there any indications of problems in the Windows Event Viewer at the time of the crash?

Don Strong

https://community.logos.com/discussion/comment/729679#Comment_729679

Event Viewer gives this error:

Error 5/26/2015 12:15:00 PM Application Error 1000 (100)

Here's the latest crash logs:

7127.Logos Log Files (2).zip

Dave Hooton

https://community.logos.com/discussion/comment/729854#Comment_729854

These logs are not helpful. Please see this wiki article to get details from Event Viewer.

Dave Hooton

https://community.logos.com/discussion/comment/730000#Comment_730000

Don, is this fixed?

Don Strong

https://community.logos.com/discussion/comment/731533#Comment_731533

Not yet. LOTS of personal & work stuff came up suddenly, and I've not had time to even look at it. Hoping to get event logs to post later this week.

Don Strong

https://community.logos.com/discussion/comment/730000#Comment_730000

Here's the info from Event Viewer I grabbed from the latest crash. It appears a file is missing, but I can't decipher what file it's looking for.

Log Name: Application
Source: Application Error
Date: 6/3/2015 7:53:42 PM
Event ID: 1005
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Logos Bible Software because of this error.

Program: Logos Bible Software
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="49152">1005</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-06-04T02:53:42.000000000Z" />
<EventRecordID>16903</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>Logos Bible Software</Data>
<Data>00000000</Data>
<Data>0</Data>
</EventData>
</Event>

Dave Hooton

https://community.logos.com/discussion/comment/732733#Comment_732733

I think you have run out of temporary file handles. So delete as much as you can from %temp% (type this into File Explorer), which is your temporary files folder.

Dave Hooton

https://community.logos.com/discussion/comment/732787#Comment_732787

Is it fixed?

Don Strong

https://community.logos.com/discussion/comment/733097#Comment_733097

I deleted the temp files - no change.

I have to come into town next week. Maybe I should just bring the laptop in and see if someone there can take a look at it?

I also tried uninstalling, deleted left over folders/files and clearing temp files as well as repairing and updating the .net framework.... still crashes just after launch.

Dave Hooton

https://community.logos.com/discussion/comment/733262#Comment_733262

Tech Support can log on remotely and be just as effective!