[resolved] Can not load either of the last 2 releases of L6 beta [ie Beta 2 - 6.4.0.0015 nor Beta 3

SteveF

Time and schedule kept me from reporting this previously.

I am using more than one User account so that I can maintain a "safe" version of Logos 6.

I am on a PC with Win 7 64 bit

Crashed after sign in splash screen

-during the "syncing" of resources.

[Also crashes at same place if holding down CTRL key]

[This probably is not the issue? - I also have "cloud" resources [probably pending] - believe that first crash was 1-2 betas ago ie. before Cloud release.]

[Anything that I have forgotten?]

These are all of the logs with today's date and time. The other go back earlier in the year or to past years.

thanks

8037.Logos beta logs.zip

[Windows Crash]Message was:

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    Logos.exe
  Problem Signature 02:    6.4.0.21
  Problem Signature 03:    556e009d
  Problem Signature 04:    Libronix.SearchEngine
  Problem Signature 05:    6.4.0.21
  Problem Signature 06:    556e0048
  Problem Signature 07:    728
  Problem Signature 08:    141
  Problem Signature 09:    System.ArgumentOutOfRange
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    4105
  Additional Information 1:    89e8
  Additional Information 2:    89e813ff635ae1b2fba50ab6981fc4a4
  Additional Information 3:    025e
  Additional Information 4:    025e78417495e892043caca27b1ff345

- During this free Cloud month, [with the Logos Now components] I am eager to test the new Systematic Theology Collection

AFAIK I had no issues loading Beta 1 - This User account is one dedicated to testing Beta versions. That is all that I use it for.

[EDIT'ed in later]  The Problem Event Name:    CLR20r3 appears to be Windows related and can affect ANY program. Depending on the particular program that is crashing I've seen proposed solutions such as:

- "run as Administrator" [Logos does not want us to]

- that it might be caused by using/not using Unicode fonts

- or that .net is involved.

Thanks

Dylan Rondeau

SteveF said:

Crashed after sign in splash screen

-during the "syncing" of resources.

[Also crashes at same place if holding down CTRL key]

Hi SteveF, I've created a case for the developers to investigate. Sorry I can't see an easy cause in your logs, so hopefully they'll be able to track it down.

SteveF

https://community.logos.com/discussion/comment/732862#Comment_732862

Thanks Dylan.

As I edited in later this particular "crash" is reported on a number of Windows Forums all over the internet.

It might be "my" Windows, or something Logos has recently coded in may be conflicting with my installation?

I did not have any problem with the past beta feature of automatic downloading/indexing without the need for a restart. That works fine on my stable version.

I did re-install some of the fonts that Logos had to delete with the change to per-requistites [or lack there of etc]

Thanks for your help.

ps. Unlike some reported crashes I did not have either the Power Look-up nor the Information panel open.

Dylan Rondeau

https://community.logos.com/discussion/comment/732867#Comment_732867

SteveF said:

Thanks Dylan.

As I edited in later this particular "crash" is reported on a number of Windows Forums all over the internet.

It might be "my" Windows, or something Logos has recently coded in may be conflicting with my installation?

I did not have any problem with the past beta feature of automatic downloading/indexing without the need for a restart. That works fine on my stable version.

I did re-install some of the fonts that Logos had to delete with the change to per-requistites [or lack there of etc]

Thanks for your help.

Yeah, you'll likely get hits from all over the place trying to go just off of the Windows crash logs. FWIW, this is your error in Logos, I'm just not 100% sure what it implies, other than being related to the search engine:

ArgumentOutOfRangeException: Specified argument was out of the range of valid values. Parameter name: nField in Libronix.SearchEngine.SkipListPostingSearchResultReader.DoReadNextHit(Boolean bDiscardAll, Int32 nMinimumOffset)

SteveF

https://community.logos.com/discussion/comment/732876#Comment_732876

Dylan Rondeau said:

FWIW, this is your error in Logos, I'm just not 100% sure what it implies, other than being related to the search engine:

ArgumentOutOfRangeException: Specified argument was out of the range of valid values. Parameter name: nField in Libronix.SearchEngine.SkipListPostingSearchResultReader.DoReadNextHit(Boolean bDiscardAll, Int32 nMinimumOffset)

Thanks. That one is "all greek" to me!] [:)]

- [AFAIK I did not have any Search panels open?] or does Search Engine mean "something else"?

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/732878#Comment_732878

It looks like you may have a corrupt Library Catalog index. Please delete all files EXCEPT catalog.db in:

\Logos5 Beta\Logos5\Data\e5lnmqo2.qt\LibraryCatalog

and restart Logos 6.

SteveF

https://community.logos.com/discussion/comment/732896#Comment_732896

Bradley Grainger (Faithlife) said:

It looks like you may have a corrupt Library Catalog index. Please delete all files EXCEPT catalog.db in:

\Logos5 Beta\Logos5\Data\e5lnmqo2.qt\LibraryCatalog

and restart Logos 6.

 

THANK YOU Bradley.

Logos Bible Software 6.4 Beta 36.4.0.0021 is now up and running.

[Perhaps you can add the "Solved" tag to the title of this thread? It does not appear to be one of my options?]

Dylan Rondeau

https://community.logos.com/discussion/comment/732909#Comment_732909

SteveF said:

Logos Bible Software 6.4 Beta 36.4.0.0021 is now up and running.

Glad to hear it! [:)]