Bug: Media Browser Missing from Logos 6.3 SR2

LimJK

Hi,

I found that Media Browser (Tools) when missing after upgrading to Logos 6.3 SR2.

Just to be sure, I have an annual subscription for Logos Now

Or has it been shifted to somewhere else?

LimJK

Hi,

It appears to be a Logos for Mac only issue. I upgraded my Logos for Windows version, Media Browser is still there.

Don Awalt

https://community.logos.com/discussion/comment/734528#Comment_734528

There must be more to the problem than that - I have Mac on 6.3 SR-2, Logos Now, and I have the Media Browser showing up fine?

JT (alabama24)

Try restarting your app and/or computer

LimJK

https://community.logos.com/discussion/comment/734534#Comment_734534

Don Awalt said:

There must be more to the problem than that - I have Mac on 6.3 SR-2, Logos Now, and I have the Media Browser showing up fine?

Don,

Thanks for reply, so I know that it is my problem on my Mac [:(]

alabama24 said:

Try restarting your app and/or computer

Alabama,

Thanks, I did a total Shutdown and Restart ... the problem is still there.

My Logos for Mac

My Logos for Windows (running Windows 7 with Parallels 10 on the same MacBookPro)

Not sure what I can do next [:(]

LimJK

https://community.logos.com/discussion/comment/734542#Comment_734542

Hi,

Attached are the Logs, I found "LogosMediaBrowser" entries in cef.log, but, don't understand what was wrong.

4341.LogosLogs.LimJK.20150610-200834.zip

Randy W. Sims

Strange. As a workaround does typing the command "Show Media Browser" (or "logosmediabrowser") in the command box show the browser?

LimJK

https://community.logos.com/discussion/comment/734575#Comment_734575

Randy W. Sims said:

Strange. As a workaround does typing the command "Show Media Browser" (or "logosmediabrowser") in the command box show the browser?

Randy,

Thanks for the suggestion, I tried, does not work, you can see that it is not recognized as a command.

Randy W. Sims

https://community.logos.com/discussion/comment/734587#Comment_734587

Ok. Seems likely more of a license issue than a resource issue. Hopefully, Faithlife will respond soon. But one other shot in the dark might be to use the command "delete unlicensed resources" (scratch that at that was just intro'd in 6.4 beta) followed by "update resources" to see if that cleans up and kicks anything loose.

LimJK

https://community.logos.com/discussion/comment/734593#Comment_734593

Hi,

There was some download that happened when I purchase some resources. I just checked, the Tools-> Media Browser some how reappeared.

Edit: I investigated my Logos Now subscription ... I speculate that it could be a coincident.

My Monthly subscription ends on 9th June 2015 ... crossover to my annual subscription that I paid on 21st May 2015. I was assured that Licensing would only start after the end on the monthly subscription. There may be a small time gap between the crossing of monthly to annual subscription ... considering that I am at GMT +8 ... and the timing when I downloaded 6.3 SR2, the coincident is possible.

MJ. Smith

https://community.logos.com/discussion/comment/734635#Comment_734635

Any chance you were unable to connect to the internet? Media Browser is an internet only feature I think.

Graham Criddle

https://community.logos.com/discussion/comment/734635#Comment_734635

LimJK said:

Edit: I investigated my Logos Now subscription ... I speculate that it could be a coincident.

Your screenshot showed access to Concordance - which is another Logos Now feature - so unlikely to be a general licensing issue.

LimJK

https://community.logos.com/discussion/comment/734847#Comment_734847

MJ. Smith said:

Any chance you were unable to connect to the internet? Media Browser is an internet only feature I think.

MJ,

It may be possible I was using my iPhone6 hotspot via LTE at the point I was downloading 6.3 SR2, but, not very likely.

LimJK

https://community.logos.com/discussion/comment/734850#Comment_734850

Graham Criddle said:

Your screenshot showed access to Concordance - which is another Logos Now feature - so unlikely to be a general licensing issue.

Graham,

You have sharp eyes [:)] your are right. Anyway thanks to everyone who chipped in, it is now working as designed.