Camp Logos 1 for Logos 6
Spence McConnell
Member Posts: 11 ✭✭
Due to availability in my area, cost, and logistics; I haven't been able to attend a Camp Logos since Logos 4. Due to the release of Logos 6 I was hoping to refresh and train myself on many of the new features and tools within Logos 6. I recently purchased the Camp 1 videos via my logos account, but ran into some difficulties. Below is a excerpt from an email that I submitted to Logos explaining the problem. Has anyone else had this same problem?
Several weeks ago the product became available, but to my surprise was not shipped in a tangible form, but digitally to my logos software. I called customer service to request a tangible copy of the videos and was told that the digital copies were all that were available. I then attempted to work through the video within the logos software and ran into the following problems.
I asked customer service how I go about submitting feedback and concerns with this issue and was told that sending an email, or posting a forum were the two primary ways to submit feedback. Both of these methods lend themselves to the submitter being ignored, trivialized, or silenced. I realize that my investment might not be at the same level as many others might, but it is very significant to me and even more so when the products that I purchase are hamstrung in their application and use.
I am writing to request that either the videos be made available for viewing in an alternative medial player (DVD, zip drives, quicktime, flash player, etc.), or that a correction be made in the software allowing me to view the videos in one screen while also following along with Morris’ action in another. I will be contacting MP Seminars next week to inquire about the availability of the DVDs for Camp 1, the same as I did for Logos 4 - but expect that I won’t hear good news. If a solution is not suggested in a reasonable amount of time, I will contacting customer support to inquire as the return of the video tutorials. I am extremely disappointed and frustrated that this in my only means of addressing the problem and I hope to find a solution soon.
Several weeks ago the product became available, but to my surprise was not shipped in a tangible form, but digitally to my logos software. I called customer service to request a tangible copy of the videos and was told that the digital copies were all that were available. I then attempted to work through the video within the logos software and ran into the following problems.
At my workstation I use 2 monitors. I would have the video playing on a floating panel in the 2nd monitor while having the logos software available on my main monitor for the purpose of following Morris’ movements and steps at the same time with him within the software. During the tutorials concerning the home page and tools available, Morris works though several steps that generate different layouts and templates from the main search box on the home page. When mimicking those actions the software would re-populate a new layout page, thus closing all the other panels currently open, including the floating panel that I was using to view the video. Every time I attempted to follow Morris’ steps along with the tutorial it would close the tutorial all together.
I called customer service to inquire about how I could open the tutorial videos in a different media player, thus eliminating the problem - but was told that wasn’t possible. I also asked about saving the tutorial videos to a different location to be opened with a different program for viewing - but was told that wasn’t possible. I then asked to get physical copies of the videos that I could use with a different video player all together - and was told that wasn’t possible. I asked about the problem and was told that it shouldn’t do that, but there wasn’t a solution offered or further help suggested. I was left having been on hold for an extended period of time with no solution, or productive assistance given.I understand that you cannot specify every program to just my use of it, nor do I expect for you to jump through special hoops just for me. My problem is that I paid a respectable price for the Camp Logos videos, only to not be able to use them the way that is most beneficial to me. The price that I paid was roughly the same price that I paid for the videos from MP Seminars for Camp Logos 1 when I was using the Logos 4 package. Those DVDs were much more user friendly and allowed me to go back and learn time and time again. The product that I received from logos.com falls pitifully short!
I asked customer service how I go about submitting feedback and concerns with this issue and was told that sending an email, or posting a forum were the two primary ways to submit feedback. Both of these methods lend themselves to the submitter being ignored, trivialized, or silenced. I realize that my investment might not be at the same level as many others might, but it is very significant to me and even more so when the products that I purchase are hamstrung in their application and use.
I am writing to request that either the videos be made available for viewing in an alternative medial player (DVD, zip drives, quicktime, flash player, etc.), or that a correction be made in the software allowing me to view the videos in one screen while also following along with Morris’ action in another. I will be contacting MP Seminars next week to inquire about the availability of the DVDs for Camp 1, the same as I did for Logos 4 - but expect that I won’t hear good news. If a solution is not suggested in a reasonable amount of time, I will contacting customer support to inquire as the return of the video tutorials. I am extremely disappointed and frustrated that this in my only means of addressing the problem and I hope to find a solution soon.
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