Still Cannot Log In
Logs are attached.
I am unable to log in under my logos account. The program crashes every time.
I am able to do so on a laptop (with worse specs).
I am able to log in under a false name, and Logos rejects it. I actually get further that way. I can then "work offline" but have not been able to get to indexing. I see the newspaper homepage, but of course it does not get updated.
I have V3 on the machine, and cannot see any resources in My Library.
Disclaimer: I am in the DVD group. This is not on my eventual test machine.
Thank you!
Jerry
iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.
Comments
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Logs are attached.
I am unable to log in under my logos account. The program crashes every time.
What operating system (and service pack) do you have?
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Sorry - should have included that.
Windows XP w/ Service Pack 3.
iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.
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Hi Pastor Bush, Thanks for the logs. Are you an Admin or a User on this machine? We discovered the problem but it is very uncommon and little is known about why it's causing this exception. We'll keep trying to figure this out. Do you have IE7 or higher?
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Hi George -
I am running IE8. I am the admin and we have no user accounts set up on that machine. The strange part to me is that I know the login is getting to Logos because of the rejection of a phony login.
My DVD arrived today. I will find out how it goes with that. It will be on my real test machine. But I am willing to continue to help with this other problem on the other machine if you want me to.
Blessings as you do all your hard work!
Jerry
iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.
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Hi we may have found a solution, we need to have you check a registry key for us. To do this click Start-->Run and type in "regedit". Next navigate the tree on the lefthand side to "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell Folders" (see attached screenshot) and let me know whether you see a registry key for "AppData", this can be found in the right-window, somewhere below the Default key.0 -
George -
Screenshot attached. As you can see, it does not say "AppData" but "Local AppData."
Hopefully that helps.
Jerry
iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.
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Okay this is what I need you to do. Go back and open regedit, it should navigate you straight to that folder. Right-click on the white area in the right-window and click New-->Expandable String Value (see attached image), and enter this value: %USERPROFILE%\Application Data
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George -
That did it! You are the man!!!
I am in the "preparing your library" stage right now. I will let you know how it goes.
Thank you!
Jerry
iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.
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Great, glad it got started for you.0
