[ACK] Repeatable CRASH 6.4 Beta 5 - using secondary grouped library

NB.Mick
NB.Mick Member, MVP Posts: 15,842 ✭✭✭

Just using the secondary grouped library (first by new field license, then by type) opening/closing a group of reources will crash Logos

Error ID: 7021 / 4261
Error detail: ArgumentException: Width and Height must be non-negative.

This is repeatable (since the grouped library comes up at restart). Note: in the repeat crash, detection was still running, therefore the yellow info bar - in the first crash, not so. I include the beta install log in the first zip and the event log entries (third zip, German and English) as it seems to crash .NET

2541.6.4 beta 5.crash.zip

5287.6.4 beta 5 crash repeat.zip

2867.crash 6.4 beta 5.zip

Have joy in the Lord! Smile

Comments

  • Graham Criddle
    Graham Criddle Member, MVP Posts: 32,438 ✭✭✭

    I can't reproduce this in beta 5 on Windows 8.1

    I don't have any temporary licences which may be a factor.

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭

    I can't reproduce it on Windows, either.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

  • NB.Mick
    NB.Mick Member, MVP Posts: 15,842 ✭✭✭

    Hm. Maybe it's an overtaxing of my weak graphics subsystem?

    I tried to reproduce and it worked snappy and everything for several open / close /scroll operations and I just thought let it be when (I think) I clicked one open/close before it had displayed the prior operation and the crash was there.

    1307.crash 3.zip

    So for me - with some effort - still repeatable.

    Will try to repeat without the licence field in the grouping 

    EDIT: yes, crashes with first grouping edition, second grouping type, too.

    I had a hard time crashing it (saw more of the white display than otherwise) - in the end I think all secondary groups were closed and it crashed when I wanted to collapse the primary edition Logos group.

    8168.Crash 4.zip  

    (Faithlife: when more eventviewer details are needed, please say so)

    Have joy in the Lord! Smile

  • Steve Workman
    Steve Workman Member, Logos Employee Posts: 282

    I am not able to reproduce this internally, I have created a ticket and we are looking into it.

  • NB.Mick
    NB.Mick Member, MVP Posts: 15,842 ✭✭✭
  • NB.Mick
    NB.Mick Member, MVP Posts: 15,842 ✭✭✭

    I am not able to reproduce this internally

    I can reproduce this at will now in easy steps. Maybe a Win32 issue?

    It crashes .NET and then the kernelbase.dll of Windows, see the txt file I made from events at crash #3 today: 8176.Crash .NET from EventViewer.txt 

    Try those steps to reperform:

    1. Open the library in a floating window, in Details view 
    2. (if necessary, neutralize existing groupings by sorting, e.g. per title or last update)
    3. group by a column, e.g. Edition => the groups will all be collapsed
    4. expand one group, e.g. Edition Logos, select a resource (I do this to make sure secondary grouping works)
    5. Shift click another grouping column, e.g. Type => the subgroups headers within this group are expanded, the other groups are collapsed, no resource line is shown
    6. Collapse the group opened in step 4 => Logos crashes

    Logs: 7725.LogosCrashes.zip

    These are four crashes, the screenshot above is from #4

    Have joy in the Lord! Smile

  • Dylan Rondeau
    Dylan Rondeau Member, Logos Employee Posts: 1,401

    I can reproduce this at will now in easy steps. Maybe a Win32 issue?

    I can reproduce this on a 32-bit machine, but not a 64-bit. I've updated the case with this info. Thanks, NB. [:)]

    Dylan Rondeau, Software Tester

    Enable Logging: Mac | Windows (Right-click "Save As...")

  • NB.Mick
    NB.Mick Member, MVP Posts: 15,842 ✭✭✭

    I can reproduce this at will now in easy steps. Maybe a Win32 issue?

    I can reproduce this on a 32-bit machine, but not a 64-bit. I've updated the case with this info. Thanks, NB. Smile

    Thank you, I hope to see this fixed (the first was involuntary as I checked the licence fix...)

    Have joy in the Lord! Smile

  • Angela Murashov
    Angela Murashov Member Posts: 1,532

    I can reproduce this at will now in easy steps. Maybe a Win32 issue?

    I can reproduce this on a 32-bit machine, but not a 64-bit. I've updated the case with this info. Thanks, NB. Smile

    This should be fixed in 6.5 Beta 4.