I have searched and cannot find how to cancel an order. Can someone please help?
Do you mean a prepub order?
If so you can go to the prepub orders page, find the order and press Delete on the right of the screen
When you first log on you are on Logos.comOr after you have been reading the forum click on Logos.com at the top of the screen
Click on your user name on the top right of the Logos.com screenClick on Orders and select Open Pre-pubs or Community pricing
Review the list. You will find Edit and Delete buttons on the right
I mean an order that you have already paid for. I had a pre pub go through that I want to return and get my money back. How do I do that?
You can send an email to CS with order number and they will refund it- I use this method they always respond and take care of it.
Logos has a 30 day return policy. As Whyndell said all you have to do is contact customer service. I have only done this once and it was quick, easy.
The easiest way is just to chat with a rep and have them process the refund. If you go to Logos.com and go to any product area for example click on a "Base package" you will see the chat bubble on the right hand side appear. Click on that and chat with a rep.
Here is a link to one of the base package that will have the chat bubble appear.
https://www.logos.com/product/43516/starter
There is a "delete" function next to the open pre-pubs, but no cancellation function.
