Resource Missing From Desktop But Not Android Device

Dan Starcevich
Dan Starcevich Member Posts: 52 ✭✭
edited November 2024 in English Forum

I was reading C.I. Scofield's "Rightly Dividing the Work of Truth" from my library on my Android device this morning. However, I could not  find this resource in my desktop Library later. Next I looked for the resources in the C.I. Scofield Collection which I recently purchased. They showed up in the library on my Android, but again not on my desktop. Lastly I checked my recent orders. The C.I. Scofield collection purchase is not listed.

Has anyone seen this before? Any idea how to resolve this?

Thanks!

Comments

  • Graham Criddle
    Graham Criddle MVP Posts: 33,188

    I would contact Customer Services and see if they can help track down the order

    Contact details at https://www.logos.com/contact 

  • James Chin
    James Chin Member Posts: 72 ✭✭

    yes, I got the same problem.Available on my Android but missing from desktop Windows. Emailed logos customer service - still waiting for their reply.

     

  • James Chin
    James Chin Member Posts: 72 ✭✭
    https://community.logos.com/discussion/comment/742982#Comment_742982

    Hi Dan, I was using Logos 4 running on Windows 8.1.

    Reply from customer support:

    "It appears that you are not running a version that can see those new books. Running Windows 8.1, you should be able to install Logos 6 so that you can see all of the books that you have purchased. To install the free version of Logos 6, to access your resources but not the new features, just go to www.logos.com/install and follow the instructions showing there."

    I downloaded Logos 6 free engine and problem solved.

    Hope the same goes for you too,

    James

Categories