lPad Library removed after sign in today
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I would also like Faith Life to consider that not everyone in every place has access to unlimited broadband.
We know this already and have long considered it.
Some of us are limited by our monthly contracts to the amounts of downloads we are allowed. Anything over that limit must be paid for at very significant rates.
Network venders or contracts chosen by customers are not Faithlife's responsibility.
If Faith Life sees fit to delete from our machines resources we have downloaded after paying for them, then Faith Life should carry the cost of restoring them.
As I keep reiterating over and over, it's a bug. Please see my response to Charles above.
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Kevin, from your explanation earlier it doesn't sound like the deletion of resources is a bug but a programmed response when the app thinks we don't own the resources???? Is not the bug "the app thinking we don't own the resources"? If that is the case then Faith Life is legally responsible for costs inflicted by the programme on its customers as the deletion is not the bug per se but the response of the app.
You are making a great case for walking away from Logos.
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Dear Kevin: Would you mind asking Faithlife to try and engineer something that both meets the needs of publisher contracts and customer protections?
Its pretty apparent the current method is lacking for our end of the situation. I understand Faithlife has to deal with protections for publishers, materials etc.
At the same time, we too have needs and, though much of society no longer realizes this: We pay for everything- the consumer funds everything- literally.
Thus, we too need protections for our resources of time and labor, not to mention financial investments.
We just need some protections in place so that bugs etc don't actually erase our data.
I wouldn't be nearly as frustrated if we were locked out of online resources/updates etc until bugs were resolved- I think everyone would understand that- It's just the loss of data that requires investments on our end that's at issue- at least for me.
Lastly, I'm concerned about being "back-doored" through Logos servers- if you can actually delete my library without my knowledge through a bug, I can only imagine what a hacker could get at through your system.
Just mentioning a concern.
Thanks and, Grace and Peace to you and yours.0 -
Dear Kevin: Would you mind asking Faithlife to try and engineer something that both meets the needs of publisher contracts and customer protections?
Charles,
Please create a new post in the suggestions forum at https://community.logos.com/forums/28.aspx .
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It was just some thought I was hoping you could bring up in meetings instead of us
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It was just some thought I was hoping you could bring up in meetings instead of us
Charles,
I'm sorry, I can't do that. You have mentioned several quite serious concerns and issues. I am not authorized to represent you to Faithlife's legal counsel or executives and have been instructed to no longer comment on this thread.
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As best we can tell, the app is functioning as designed.
If a user is signed out, e.g. by a password change or security reset, the app will prompt the user for his or her current password. The app does not remove local data while immediately when this happens. If the user provides the current password, the user is signed back in and everything remains as it was. If the user cancels the sign in screen, then the user is signed out and local data is removed.
The UI is not well designed for this scenario and it's not obvious to the user that he is signing out by not providing the password. We will improve the UI to make it harder to accidentally sign out. We are also already working on storing user data differently so that it doesn't have to be removed immediately when the user signs out.
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Charles,
I'm sorry, I can't do that. You have mentioned several quite serious concerns and issues. I am not authorized to represent you to Faithlife's legal counsel or executives and have been instructed to no longer comment on this thread.
This is a very troubling. I realize the issues dealt with in this thread are complex but to not be able to discuss issues with an official FL representative seems very messed up. My internet is dependant on good weather here and on the east coast because of the fact I am on a satellite. The cell coverage can be very spotty... And know in many countries not only is wireless access rarer it is very expensive. It is also possible that the iPad is his only computer. I know several over people that the iPad is all the computer they need or want. The only thing I can suggest to do is look at Olivetree or Accordance software that requires no internet connection to run the mobile apps. I have only the core of my library on my iPhone and iPad but the time i had to reinstall the items was frustrating again people were asking me why do you have 1100 resources on your iPhone the answer is I want all my core reference works available when i have no connection. FL should be embarrassed by the lack of functionality their mobile programs have. Olivetree offers everything on device, and it is faster than using FL cloud service. Before FL looks are Logos 7 maybe they should actually look at delivering a full functioning mobile platform.
-Dan
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The UI is not well designed for this scenario and it's not obvious to the user that he is signing out by not providing the password. We will improve the UI to make it harder to accidentally sign out. We are also already working on storing user data differently so that it doesn't have to be removed immediately when the user signs out.
Thank you for your response... the other response made me fear FL was abandoning this thread and leaving no answer (which I found very disturbing and prompted my response above.)
-dan
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