App Crash: Windows Logging an AppCrash

Dave Hooton

I noticed a lot of disk activity and Task Manager showed it was Logos 6 & by coincidence I was led to look at \AppData\Local\Microsoft\Windows\WER\ReportQueue in my Users folder.

I had previously completed a Concordance report.

Windows Event viewer classes the events as "Information" and refers to these folders:

7571.WER Reports.zip

----> Contains the Report.WER files from each AppCrash_... folder.

1614.WERFED2.tmp.appcompat.txt

0121.Logos Logs_AppCrash.zip

Scott Fleischman

What were you doing when the app crashed?

If you send the dump files that would be helpful; the WER files don't contain much helpful information.

Thanks,

Scott

Dave Hooton

https://community.logos.com/discussion/comment/750890#Comment_750890

Scott Fleischman said:

If you send the dump files that would be helpful;

The large hdmp file (when compressed) is still too big for my email provider.

Concordance generation had completed but the disk was still thrashing. The WER file time should tell you where to look in the Logos log, but the dump file was from the previous day.

NB.Mick

https://community.logos.com/discussion/comment/750946#Comment_750946

Dave Hooton said:

Scott Fleischman said:

If you send the dump files that would be helpful;

The large hdmp file (when compressed) is still too big for my email provider.

Try using wetransfer.com for such.

Dave Hooton

https://community.logos.com/discussion/comment/750946#Comment_750946

Dave Hooton said:

Concordance generation had completed but the disk was still thrashing. The WER file time should tell you where to look in the Logos log, but the dump file was from the previous day.

I've had it it happen when Logos wasn't running so i've included the two error event logs + the WER log in this text file:-5543.Event Error - Logos.txt

So what is the DllNotFoundException?

and what is the

Faulting package LogosBibleSoftware.Bible_1.1.0.1_x86__h0wrhs0ttj2c8?

---->  the x86 is interesting for a 64-bit Logos app

I see it defined in the registry under PackageDataMain as follows:-

1738.WSService.zip

The dump file is lost and there isn't one with the subsequent occurrences.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/751038#Comment_751038

Dave Hooton said:

Faulting package LogosBibleSoftware.Bible_1.1.0.1_x86__h0wrhs0ttj2c8?

I think that might be the "Bible!" Windows Store app?

BTW, your log file appears to show that you're running on Windows 8; any reason to not update to 8.1?

Dave Hooton

https://community.logos.com/discussion/comment/751073#Comment_751073

Bradley Grainger (Faithlife) said:

I think that might be the "Bible!" Windows Store app?

I don't have that on my desktop Windows.

Bradley Grainger (Faithlife) said:

any reason to not update to 8.1?

I'm definitely considering it, but only as a prerequisite for a Windows 10 upgrade! Then again the system is 5 years old and it was upgraded from Windows 7...