BUG: Purchased resources not downloading onto Mac

Andrew Smith
Andrew Smith Member Posts: 6 ✭✭
edited November 2024 in English Forum

Good evening all,

I have noticed that all resources purchased during the last month have not downloaded to my iMac. They are available on my iPad, but don't appear in my IMac library. I have run the "Update resources" under tools with no luck.

Many thanks,

Andrew

Comments

  • NB.Mick
    NB.Mick MVP Posts: 16,328

    Andrew,

    the problem is most probably somewhere on your machine or in the connection to Logos. I personally am not capable of helping you along much, but the Mac-specialists among the users will need more info to get an idea where the issue is.

    You should look up the instructions on https://www.logos.com/support/logos6/mac/report-problem or the Mac-relevant section on http://wiki.logos.com/diagnostic_logging and generate diagnostic logs - we will need the logos.log file to see what happens when you run the update resources command. 

    Have joy in the Lord! Smile

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,523

    See the link on Mac logs in my signature Line 

    macOS, iOS & iPadOS |Logs| Install
    Choose Truth Over Tribe | Become a Joyful Outsider!

  • Mike Binks
    Mike Binks MVP Posts: 7,461

    Ok Andrew

    I'll ask the annoying but obvious first question...

    Are you sure that the iMac is logged in and that both iMac and iPad are logged into the same account?

    tootle pip

    Mike

    Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS

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