For the last several hours I've not been able to access Faithlife websites. Was it just me or were they down for a few hours?
8pm Eastern and I still can't get on. To bring up Logos, I had to hit the "skip" to end it trying to sync.
I called customer service. They confirmed the servers were down. It wasn't just the websites. I wasn't able to synchronize with Logos either while the servers were down.
You can check the status of their websites here: http://status.faithlife.com
Scroll to the bottom to see the history of past incidents.
Couldn't even get on the forums. Seems the forums are back up but it looks like the rest of the network is down.
Whatever the cause is, it seems to be fairly significant. I hope they can get things back up soon.
OK...explains why Visual Copy is not working.
Just got the notice that they are back up and running. [:D]
There will be more detailed information in the next couple days, but the preliminary report I have is that:
A) We're back online.
The cause was a physically loose fiber-optic connector somewhere on the dedicated link we have between data centers, at one of our vendor's facilities.
C) The main link is back up (it's plugged in firmly!)
D) We've configured a redundant link that can be put in place in 10 minutes or less if this happens again (unlikely).
E) We'll be revisiting the network topology to ensure we can keep all the services up if we lose the link.
It seems that no matter how sophisticated the technology gets, "Did you try unplugging it, then plugging it back in?" will remain the number one technical support answer. :-)
I was just happy to learn it was technical...sometimes one can get paranoid and think cyber attack of some sort especially after that horrible spamming a few weeks ago.
-Dan
Thanks Bob
The time was such that it didn't affect me - however it is always good to be explicitly told the cause, immediate and medium term solution.
Shalom
I thought it might also be worth highlighting that Faithlife did provide some status updates via Twitter (@Logos and @FaithlifeOps). I thought this might be helpful to know should the site go down again in the future.
Personally I do not like Twitter and seldom use it but at times like that it is a great way to keep in touch and share links to an unaffected updates web page..
Thanks for the explanation Bob. I can imagine it was quite a frustrating day for your team but am glad that it seems to have been fixed.
Thanks Bob; Happy to be fully functioning again.
Please ensure the IT team by letting them know that these simple things do happen. They are trained to look for the complex at that level. [:)]
I thought it might also be worth highlighting that Faithlife did provide some status updates via Twitter (@Logos and @FaithlifeOps). I thought this might be helpful to know should the site go down again in the future. Personally I do not like Twitter and seldom use it but at times like that it is a great way to keep in touch and share links to an unaffected updates web page..
If you're not a fan/user of the Twitter, there is always: http://status.faithlife.com/
Thanks Bob; Happy to be fully functioning again. Please ensure the IT team by letting them know that these simple things do happen. They are trained to look for the complex at that level.
Please ensure the IT team by letting them know that these simple things do happen. They are trained to look for the complex at that level.
As an IT veteran of 17 years, I can confirm the following:
1. Basic troubleshooting starts at the physical level and works up the technology stack from there.
2. When there is an outage, basic troubleshooting gets immediately overlooked/forgotten.
Not criticism; empathy. [8-|]
