Windows cannot open up Logos

Artur Boldt
Artur Boldt Member Posts: 3 ✭✭
edited November 2024 in English Forum

0640.Logos Log Files.zip

Hi dear Logos,

I already wrote an E-Mail with the same request. Windows tells me there is a problem with Logos and it shuts it down. Too bad, since I need to work on some sermons for this coming weekend. Please have a look and tell me how to get it working again...

Thanks for your time and your support.

God bless, Artur.

Comments

  • TCBlack
    TCBlack Member Posts: 10,980 ✭✭✭

    While I try to re-hone my log reading skills can you tell me if you've at least rebooted the machine?  I noted a probably unrelated file lock/ sharing conflict in your error2 log.  

    You also may want to attempt to hold CTRL while you start Logos, then select work offline.  

    NOTE: I'm way out of practice on reading these logs but it gives you a couple of tries while someone else takes a look.

    Hmm Sarcasm is my love language. Obviously I love you. 

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,191

    It appears that you have Windows 7 compatibility mode and "Run as administrator" turned on for Logos. While it may not be the cause of the crash, we recommend turning both of these settings off.

    Does the program crash if you press Ctrl at startup to open to a blank layout (and not the home page)?

  • Artur Boldt
    Artur Boldt Member Posts: 3 ✭✭
    https://community.logos.com/discussion/comment/754290#Comment_754290

    yes it crashes in both cases, holding ctrl and just letting it load. ....

  • Artur Boldt
    Artur Boldt Member Posts: 3 ✭✭
    https://community.logos.com/discussion/comment/754264#Comment_754264

    i actually have rebooted the maschine twice after. i will give it a shot.

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