Logos crashing about a minute after loading

Hilary McMahon

Logos has been crashing about a minute or two after loading for the last 2-3 days. It happens whether I am using logos or if it is just running in the background. This is happening on my desktop, but not my laptop. Both have Windows 8.

TCBlack

We'll need to see some logs on the crashing machine.

Please enable Logging (http://wiki.logos.com/Diagnostic_Logging ), replicate the problem, but do not restart Logos until you've moved or uploaded your logs. (Logos rewrites logs when it starts). 

Andrew Batishko

Hilary McMahon said:

Logos has been crashing about a minute or two after loading for the last 2-3 days. It happens whether I am using logos or if it is just running in the background. This is happening on my desktop, but not my laptop. Both have Windows 8.

We do have a record of crash reports sent from your account. It looks like you are running into a problem with building the index for one of your Bibliography documents. In order to work around this problem you can use the command "set Block Document Indexing to yes" in the command box at the top of the main window. This should prevent the crash, but search results in your documents may appear incorrect.

We will be working on fixing the problem, and the next time you get an application update, document indexing will automatically be turned back on.

Hilary McMahon

https://community.logos.com/discussion/comment/755910#Comment_755910

Great, thanks for the quick replies. I will try the set Block Document Indexing. In the mean time, here are the files in my logos log folder

8371.cef.log7215.LogosCrash.txt.6622.LogosError.log

Andrew Batishko

Hilary, I just sent you an email requesting a copy of one of your files.