Ok, first of all I have never been the type of person that likes to throw around service years or money spent as a foundation of anything; however, let me go beyond the norm for me and say this. I have been using Logos exclusively since 1997 and have spent, like so many others, literally thousands of dollars in resources (not including what I purchased from groups like Nelson Publishers in the Logos format). I have been patient and stayed with Logos through their 2.0 troubles of sending everybody bad CD's and then making people wait to receive the correct one until they got to your last name in the alphabet for shipping. And then there was the Libronix Series X catastrophe; that was so bad that I had one of the employees tell me, "brother, go back to 2.0, this thing is horrible". Yet, through all of that I stayed with Logos, like so many others.
Now, here we are again. A software, that has always had speed issues, has now a new problem for me that I have posted on the forum a couple times and spoken to technical support; but to NO resolve.
The problem is that EVERYTIME I fire up Logos it goes into a building my library file. Now, while this is going on Logos is dead in the water; meaning I cannot use it at all. In fact, Logos uses so many resources (and I have a fairly new and powerful computer), that I really cannot use the computer at all.
What I believe is going on from talking to technical support is that when I exit Logos it deletes my Resource Manager and then when I fire it back up, it rebuilds it (the guy from tech support and I watched as it was doing that. The Logs do not help, so please do not ask me to post them, it told the tech support guy nothing.
I have been on the phone with Tech support for 4-5 hours throughout a couple of different phone calls. Have let them take over my computer to try and see what the problem is. I have reinstalled Logos 5 times (and I have over 5,700 resources, so you can imagine how long that takes....about 12-15 hours each time). To finally be told, "There is nothing wrong with our software, you have a problem with your computer". WHAT?????
So, at the advice of tech support, I took my computer (which is not even 2 years old yet) to a computer shop here in my hometown to have the professionals look at it. They ran a complete diagnostic of the hard drive and it past every test. There is nothing wrong with the hard drive. So we decided, I explained and showed them the problems that I was having with Logos, to completely wipe the hard drive and reinstall windows. They did that and I received the computer back yesterday. I installed Logos and let it do its thing over night; another 12-15 hours, and went into my study this morning and I HAVE THE SAME PROBLEM!!!!!!!
I am running windows 10, but have talked with a couple of people that are running 10 and are not having any issues.
I am very frustrated almost to the point of angry over this. I have spent money that I really did not have to spend, at the suggestion of Logos, to have the same exact problem.
Contrary to what tech support is telling me, there is a problem with the software, because all my hardware has been tested and it works fine.
I do not know if, perhaps, my licenses have been corrupted on the Logos server and it is causing this but someone needs to check this out.
I am at the end of my patience with this. People pay good money for the program to work proper and for the last two months, it has not been working for me. I want my payment plan stopped until this is fixed. I am not going to give Logos anymore money until this is resolved. I have put out money at the suggestion of Logos and the problem still isn't fixed. Logos needs to put out some to get this problem fixed. This is not a threat but a fact, I have already downloaded to trial version of Accordance and am looking at that.
I really need someone from Logos to respond and find out what the problem is and get this fixed for me. I am sorry for the brunt words, but I am very frustrated. And when I put out money at Logos' suggestion that I didn't need to it adds to that frustration. Please fix this problem.
