Does anyone know why these resources are still listen on my orders page when they are well past the shipping date and I have each of them already in my library? Does anyone else have this on their page?
Does anyone else have this on their page?
My page appears as it should, Bruce.
Perhaps Einstein was right and you are actually living in January of 2014. In case you are unaware, today is Sept. 5, 2022.
Does anyone else have this on their page? My page appears as it should, Bruce. Perhaps Einstein was right and you are actually living in January of 2014. In case you are unaware, today is Sept. 5, 2022.
Well Doc, if it's 2022 I need a good Doc to help me sort things out. [;)]
Hi Bruce
Is it possible that they are also in collections that you own? That was the case for a resource that I had on order through Community Pricing and remained in my orders list for several months past the ship date.
I am thankful that Logos does not charge us for resources that we have previously purchased :-)
I have a similar, although not quite identical issue. A purchased item remains on my pre-pub page, but I've had it for nearly two years now. A little scared of deleting it
That would be my guess too. For example, Dictionary of Greek and Roman Biography and Mythology (3 vols.) and A Dictionary of the Bible (5 vols.) are in Diamond and above.
I have 14 orders showing there going back to Dec 2014. It is really quite annoying and the reason I don't even go there any more, it's become a confusing display of information.
Hi Bruce Is it possible that they are also in collections that you own? That was the case for a resource that I had on order through Community Pricing and remained in my orders list for several months past the ship date. I am thankful that Logos does not charge us for resources that we have previously purchased :-)
Yes, items that are double ordered, once on CP or Pre-Pub and also in a collection or package seem to get left behind
But we do need conformation from Faithlife that deleting the duplicate order is OK to do once the resource is in our library.
How could it not be OK if you already have the resource through another purchase? I deleted all mine a long time ago with no ill effects.
Is it possible that they are also in collections that you own? That was the case for a resource that I had on order through Community Pricing and remained in my orders list for several months past the ship date. That would be my guess too. For example, Dictionary of Greek and Roman Biography and Mythology (3 vols.) and A Dictionary of the Bible (5 vols.) are in Diamond and above.
That's probably it. I guess I should just delete them but it does make me a bit nervous. Should these not automatically be deleted by Faithlife even if they are received through a collection?
This is an issue we're aware of, but haven't focused resources on. If you have checked your library, and already own the resource, but see that it's still showing in this list, deleting the out of date pre-order is a safe option.
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