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RESOLVED: Auto Download of Purchased Books Not Working on Desktop

ETMoore

I purchased the Select Works of William Lane Craig (4 vols.) and was notified the purchase was completed on September 7th, and the item appears in my Order History. However, none of the included works has appeared in my desktop library (Logos Bible Software 6.5 SR-1 6.5.0.0044, Windows 7). To further complicate matters, the collection has appeared on my mobile devices (Samsung Note 4, Android 5.0.1 - iPad Mini, iOS 8.4).

I have manually updated within Logos, restarted Logos, and restarted the computer. Nothing has worked.

An order from August 26th did download successfully.

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Comments

Fred Chapman

I have manually updated within Logos, restarted Logos, and restarted the computer. Nothing has worked

When you manually updated did you use the "Update Resources" command? If not try that. If that does not work I suggest contacting customer service.

ETMoore

https://community.logos.com/discussion/comment/762581#Comment_762581

Just tried that. Got a message that Logos was checking for updates, but resources did not appear, even after restarting.

Andrew Batishko

https://community.logos.com/discussion/comment/762595#Comment_762595

Do you have a limited range of download hours set in the program settings?

ETMoore

https://community.logos.com/discussion/comment/762639#Comment_762639

Yes, but it's been 3 days since the resource was supposedly available, so the download window has come and gone 3 times.

I'll change the settings and see if that's fouling it up some how.

ETMoore

https://community.logos.com/discussion/comment/762639#Comment_762639

Looks like changing that setting released the update. The collection in question is listed in the "Resources Updated" notification, and the application is now indexing.

Not sure why this worked since I've had 2 updates processed prior to this since I was notified that the product was ready.

Anyway, thanks for the tip.